Medical Assistant Customer Service

Belinda Eduarte

**** ******** ******

Fontana, CA 92335

CELL PHONE: 909-***-****

**************@*****.***

Objective

Bilingual Medical Assistant is seeking a position with a well-established organization with a stable environment that will lead to a lasting career in the medical field.

Skills

Injections (IM, ID, SubQ)

Vital Signs

Throat Culture

Surgical Tray (I&D, L&R)

Infant Measurements

Glucose Testing

Collection of Specimens

Patient Draping & Positioning

Venipuncture (Butterfly/Syringe)

Medical Terminology

Visual Acuity

Insurance Verification

Patient History

Patient Room Set Up

Telephone Etiquette

Physical Exams

Tray Set Up (PAP)

Data Entry/ 35 wpm

Urinalysis

EKG's

Customer Service

HIPAA

Education

American Career College, Ontario, CA October 2014

Medical Assistant Program

Certificates and Awards: CPR, First Aid, Phlebotomy Instruction

Valley View High School, Ontario, CA

High School Diploma

Work Experience

Desert Advance Imaging, Palm Springs, CA February 2015-February 2016

Scheduler

Scheduled the time and exams for patients (MRI, Mammograms, X-rays, Cat scans, etc)

Performed pre-registration procedures(verify insurance, authorizations) faxes report, and scan documents

Entered information in system (address, medications, height and weight) for appointment scheduling, rescheduling and cancellation

Handled customer service associated requests, communicate preparations and handle call backs

Placed calls to referring physicians if requests were not clear or needed more information

Identified patients with particular needs and solve problems accordingly

Updated account information at the point of scheduling

Sent out lab requests

Took medical records request calls

Used eRAD-RIS system

Translated for Spanish speaking patients.

Cedar Medical Group, Ontario, CA September 2014- October 2014

Medical Assistant (Externship)

Checked in patients.

Filed patient documents

Roomed patients

Placed muscle stimuli patches/ began therapy

Translated for patients

Sterilized examination rooms

Caretaker Los Angeles, CA December 2010- February 2011

Assisted in bathing and maintained patient personal cleanliness

Wound care and bandaging

Medication reminders and prepared dosage

Caretaker, Ontario, CA April 2012-December 2012

Cared for infant patient with Tricuspid Atresia.

Escorted on doctor’s appointment and report progress to physician.

Wound care and bandaging

Monitor medication and dosages

Meal preparation according to diet plan

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