Customer Service Real Estate
Resume:
Monica Womack
Houston, Texas 77047
***.********@*****.***
Telephone: 281-***-****
Objective
To further my career in real estate utilizing my education, experience, and superior customer service skills.
Summary of Qualifications
I’m a professional and well versed Administrative Specialist, with over a decade administrative and customer service experience. I have completed all prerequisite courses at Champion School of Real Estate to obtain my real estate sale person license. I have recently received my eligibility letter from TREC to schedule my Texas Real Estate Sale Person.
Professional Experience
Venetian Blind Carpet One Floor and Home. Houston, Texas
08/2015 to present 2012
Company Title: HR Specialist & Accounting Manager Assistant
Provide regular updates to the Directors on resource utilization and significant events
Preparing or updating employment records related to hiring, transferring, promoting, and terminating
Explaining human resources policies, procedures, laws, and standards to new and existing employees
Ensuring new hire paperwork is completed and processed
Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities, etc.
Addressing any employment relations issues, such as work complaints and harassment allegations
Processing all personnel action forms and ensuring proper approval
Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Reconciles processed work by verifying entries and comparing system reports to balances.
Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.
Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.
Pays employees by receiving and verifying expense reports and requests for advances; preparing checks.
Maintains accounting ledgers by verifying and posting account transactions.
Verifies vendor accounts by reconciling monthly statements and related transactions.
Disburses petty cash by recording entry; verifying documentation.
Reports sales taxes by calculating requirements on paid invoices.
Protects organization's value by keeping information confidential.
Updates job knowledge by participating in educational opportunities.
Accomplishes accounting and organization mission by completing related results as need
CBRE Commercial Real Estate Service Firm. Houston, Texas
07/2013 – 03/2015 2012
Company Title: Administrator, Real Estate Asset Services
Attended to the request and/or concerns of tenants, potential tenants, and associates in a manner with respect within a timely manner
Maintained accurate and pertinent information for tenants and vendors including insurance certificates, lease abstracts in P2P database and an image archive files in accordance with prescribed standards
Coordinated with Building Technician staff and vendors to compile a list of maintenance items.
Monitored status of worked assigned to building technicians and vendors
Code invoices in accounting system. Prepared and send A/R status worksheet and reconciliations in accounting system
Assist and support in the preparation of annual budgets, forecast, monthly reports, quarterly reports, variance reports, operating and capital expenditures
Initiated collections correspondence and phone contact with tenant where permitted by state regulations. Monitored collections and default proceedings
Coordinated tenant relation activities in conjunction with Property Owner including: tenant gifts, tenant functions, fire warden and tenant contact meetings
Conducted routine site inspections to ensure that the physical aspects of the property adhered to the established standards regarding the risk management, safety requirements (OSHA), cleanliness, and general appearance and implemented corrective measures as necessary
Solicit bids from vendors to performed work and award contracts after securing necessary approvals.
Interpreted lease clauses where identifies issues and escalated to Sr. Lease Administrator
Handle the charge of answering multi line phone system
Emmaco Home Health Services, Inc. Houston, Texas
07/2012 – 12/2012 2012
Company Title: Secretary
Assemble and disassemble patient charts, check for doctor orders, nurse notes, and update in patient records in Cradle computer system.
Assisting with the exchange of patient information between the Emmaco and other healthcare companies.
Verify all patient insurance coverage
Responsible for maintaining new employee records including:
a)Numbering and file all employees records
b)Enter confidential employee information into computer system
c)Review the records in each employee file for completeness and accuracy
d)Calculate all employees time sheets and input into company payroll system
e)Collect, sort and file employees time sheets
Provide administrative and secretarial support to CEO and Office Manager
Speech Therapy Unlimited Sugarland, Texas
Apr 2012 – Jun 2012
Company Title: Medical Administrative Assistant - Internship
Greet and assist visitors
Answer and transfer telephone calls
Compose correspondences, reports, and memorandum by using standard desktop software
Verify patient insurance coverage
Responsible for maintaining medical records including:
a)Numbering, labeling, and filing medical records
b)Pull the medical records for schedule and unscheduled patient’s.
c)Maintain and control the identification card files on all patient’s health records
d)File laboratory reports and other medical reports in the patients’ medical file
e)Assist with the exchange of information between the company and other healthcare agencies.
f)Review the medical records on each patient for completeness and accuracy
Introduce new work process methods to increase work productivity and receive appreciation from improved results
Engage in professional activities and maintain current knowledge of the field
Maintain a professional attitude in all activities
Crescent Real Estate Equities Houston, Texas
Jun 2007 – Feb 2010
Company Title: Administrative Assistant
Service the property management request from customers in 12 commercial buildings
Greet and direct visitors
Obtain and compare quotes for requested repairs and maintenance request
Maintain a professional attitude with 3rd party vendors to ensure services are delivered on time according to the contract
Verify authenticity of vendor invoices and enter invoices for payment into billing software for payment accurately and in a timely manner
Provide high level administrative support to property managers by conducting research, preparing statistical reports, prepare correspondence, arrange conference calls and schedule meetings
Trained other clerical staff
Make reservations for travel plans accommodations and recreational activities as directed by management
Robert Half International Office Team Houston, Texas
Sep 2006 – May 2007
Company Title: Customer Service Representative
Communicate effectively, both orally and in writing loan payoff amounts to customers
Assist customers in completing the formalities of loan application and record information into database
Create labels and file all incoming and outgoing confidential correspondence as established by departmental procedures
Performed other administrative tasks as required
Cash America Pawn Houston, Texas
May 2004 – Jun 2006
Company Title: Customer Service Representative
Handle the charge of answering phone calls
Manage client applications and record client details using software
Process all new files with correct labels, scanned to appropriate location, and file in correct location in file room
Process sale orders and communicate reliable information to customers
Responsible for monitoring and supervise daily cost analysis to ensure adherence to the budget
Serve as a liaison in operational issues and resolution of day to day administrative task
Attend scheduled training to acquire knowledge on all product offers and develop ability to understand customer needs.
Education and Training
Prairie View A&M University Concentration in Logistics and International Business Studies
Aug 2001-May2002
Notary Public - State of Texas
My Commission Expires April 30, 2018
References
Tamersen Glenn
Property Manager
CBRE
Barbara Nelson
Real Estate Services Sr. Administrator
CBRE
Joel Anyanwu
Supervisor
Emmaco Home Health Services
Frank Rojas
Field Supervisor
Emmaco Home Health Services
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