Customer Service Human Resources

Jeannie Peery

*** ***** ***** ******, ***. ***, Charlotte, NC 28202

980-***-**** • ************@*****.***

Objective

To obtain a sourcing or human resources position with a dynamic organization that will allow me to utilize and progressively develop my problem solving abilities and customer service skills.

Skills

Software and Hardware: Microsoft Office, Windows, Mac OSX, Maxhire, Bullhorn, Taleo, Peoplesoft, Siebel, WorkBrain, Maestro, Genesys, Lotus Notes, SharePoint, iCIMS, Top Echelon, CS Pro, WebEx, Start Video, Blue Force Tracker, Cisco phones, digital bridges (Multi-Link System 70 and 700, Octave 1000 platforms)

Experience

HR Specialist, Aon Hewitt (CVS Team), Charlotte, NC, March 2016 – June 2016

Handled incoming calls from CVS employees, processing transactions, answering their questions, resolving issues and responding to inquiries related to their healthcare benefits, YSA, 401k savings, life benefits, retirement plans, and other human resource-related services.

Research and analyzes healthcare plans, and stay up to date with federal laws regarding healthcare.

Work to develop an in-depth understanding of the customer's spoken and unspoken needs, identifies and resolves the customer's issue, and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know.

Recruiting Coordinator (Temporary Position), Sunbelt Rentals, Fort Mill, SC, May 2015 – August 2015

Source for candidates on open job orders as well as creating an extensive pipeline of candidates for future positions.

Support 8 recruiters as part of a team in a high volume environment (over 100 open job orders) and engaging in constant communication to clarify the needs and specifications of open job requirements and gain feedback on submitted candidates.

Conduct initial screenings of potential candidates over the phone and providing feedback to recruiters and hiring managers.

Coordinate and schedule interviews with candidates and hiring managers.

Conduct new hire audits on a daily basis.

Disposition candidates that have been placed in job orders and sending rejection letters to those who are not selected.

Implemented a source tracking system using Excel that shows which job seeker sites (Careerbuilder, Indeed, LinkedIn, etc.) are most useful according to position and region where no system for tracking this information had been used before at the company.

Special projects as assigned.

Sourcer, Employer Flexible, Houston, TX, October 2014 – March 2015

Member of the third place winning team in the Blended Services Recruiting Team category at HAAPC’s (Houston Area Association of Personnel Consultants) 2014 Awards Banquet.

Supported three senior recruiters as part of a team in a high volume environment (20-30 open job orders at a time) in a wide variety of positions in Accounting/Finance, Human Resources, and Oil and Gas Services Procurement, among others, engaging in constant communication to clarify the needs and specifications of open job requirements and gain feedback on submitted candidates.

Conducted extensive research on client companies and their current employees to gauge the best fit in regards to potential candidates.

Used many techniques to locate candidates for open job orders such as Boolean searching, scanning job boards, extensively searching our internal organizational systems (Bullhorn and Maxhire), networking on LinkedIn, and gaining access to alumni, membership, and specialist groups.

Responsible for first level screening of candidates for availability, interest level, citizenship and visa status, salary range, relocation needs, technical knowledge, culture fit, references, and basic qualifications.

Edited candidate resumes in order to best represent Employer Flexible and showcase their skills and accomplishments in a clear, concise and professional manner.

Utilized excellent writing skills to compose and post detailed and comprehensive job descriptions on the Employer Flexible website and job boards such as CareerBuilder, Monster, Indeed, and LinkedIn.

Created a continuous and extensive pipeline of candidates for future job orders.

Conducted reference checks.

Proactively conducted research and investigated the latest ideas and tactics to create innovative sourcing strategies, and organize findings into presentations to share with the team.

Operator, A+ Conferencing, Houston, TX, February 2011 – August 2011

Managed, monitored, and provided technical support for meetings in a high volume environment of up to 60 conference calls a day.

Managed document storage on physical and electronic filing systems and setup a shared drive for my team to easily access important documents.

Created and processed weekly invoices for client companies throughout the United States.

Trained new employees on seven different digital bridge systems.

U.S. Army Civil Affairs Specialist, 451st Civil Affairs Battalion, Pasadena, TX, August 2002 – August 2010

Home Unit Assignments:

Compiled service history of over 100 personnel for deployment readiness and ensured 100% of personnel were ready for Afghanistan deployment in the span of three weeks. This involved being accountable for and maintaining all soldiers’ personal information (medical records, social security numbers, addresses, etc.) during this time. Received an Army Commendation Medal in recognition for my work.

Assigned as the Retention NCO for my company from 2006 to 2007, responsible for retaining soldiers approaching their end of contract dates by assessing their career goals and providing opportunities for training and career advancement. Also provided soldiers who were electing to leave the military with resources to help them transition into the civilian world, such as linking them with veteran organizations, informing them of VA healthcare benefits and tools to help them with building their resumes.

Held a Secret Security Clearance for duration of time in the army (currently inactive).

Iraq and Afghanistan Deployment:

Lead a team of three soldiers during Afghanistan deployment.

Organized multiple convoy missions, meetings, routes, and logistics during Iraq and Afghanistan deployments.

Managed critical infrastructure and humanitarian projects in Iraq and Afghanistan and coordinated with the Army Corp of Engineers, local government officials, and NGOs in order to best determine the needs of the local populace.

Managed inventory, budget, and procurement for aid programs, sending up requests for more aid supplies when needed and conducting weekly inventory checks on supplies.

Created jobs for over 100,000 local contractors during OIF and OEF deployments in the infrastructure projects, and distributed shelter, food, medicine, and clothing to over 200 families in the Ghazni area in the Afghanistan humanitarian aid program.

Managed projects such as a local newspaper specifically catered to women, and classes on English, computers, hygiene, and first-aid at Ghazni Women’s Development Center in Afghanistan.

Presented project statuses to local government officials and high-ranking army officers by utilizing Excel and PowerPoint.

Education

University of Houston-Downtown

Bachelor of Science in Psychology, August 2014

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