Manager Engineer
Resume:
Jody C. Bennett
**** ** *** **** ***** 972-***-****
Kaufman, Texas 75142
Experience
HCL America - (PepsiCo Engagement)
IT Analyst Senior / Unix Engineer
Continued same responsibilities as previous assignment from PepsiCo.
PepsiCo
2009-2014
Unix Engineer/Senior Analyst – Unix Engineering/Production Services
Unix Engineer (HPUX/Linux/AIX) - Unix Engineering
Complete build outs, upgrades and migrations on new and existing HP-UX servers.
Performed System Admin task on multiple types of HP-UX and Linux servers.
Perform scheduled and emergency maintenance.
Perform scheduled OS patching.
Work with vendors to install Third Party Software updates, implementations and testing in the non-production “development” and production environments.
Complete HP-UX and Linux file system build, reclaims and maintenance.
Work with vendors on new hardware and software implementations.
Participate in an oncall rotation for all HP-UX, Linux and AIX servers.
Provide administrative support for HPUX. AIX and Linux servers. Physical and virtual servers in a VMware environments, HP Container environments, AIX LPARs, HPVM environments and HP vPAr/nPar environments..
Open and resolve trouble tickets and request within HP Service Manager.
HPUX subject matter expert.
Create and maintain Service Guard packages across the PepsiCo environment.
Participate in Storage (SAN) migration projects.
Act as the Subject Matter Expert for the Tropicana Divisions Mobile Disaster Recovery Exercises.
Participate as Engineer/Analyst, Shift Lead or HP-UX SME in Disaster Recovery Exercises for various PepsiCo Divisions.
Senior Analyst for HP Output Server Manager – Unix Engineering
Work with the vendor Hewlett Packard on new hardware and software implementations, migrations and upgrades to the HPOMS environments at PepsiCo.
Resolve all incidents, request and changes for the HPOMS environments.
Provide 24x7x356 oncall support for HPOMS.
Work with the SAP team to resolve all printing and faxing issues.
Work with the vendor and PepsiCo to keep all support contracts up-to-date and active.
Create As-Built documentation for the production and non-production environments.
Digital Intelligence Systems (DISYS) - Unix Engineer – PepsiCo Account
2007-2009
Unix Engineer - Enterprise Testing Center
Strictly followed ITSM/ITIL process while creating and executing test plans and test cases.
Design test cases for all flavors of Unix based application.
Complete Proof of Concept for HP-UX Superdome servers.
Complete end-to-end testing for IT related projects.
Work with Project Management and Infrastructure Teams to evaluate and finalize infrastructure changes to the IT footprint at PepsiCo.
Build and support a HP Open View environment for the Enterprise Test Centers Data Center.
Server as the Subject Matter expert for the ETC in relation to any and all Unix related activities.
Cingular Wireless – SBC Services - Southwestern Bell Mobile Systems
2000-2007
Unix Systems Analyst
Complete build outs, upgrades and migrations on new and existing HP servers.
Performed Admin task on multiple types of HP server classes. Ex: I, E, D, N, L, T, K, V, RP8400 and Superdome.
Support Production and Non-Production Telegence HP systems.
Perform scheduled and emergency maintenance.
Perform quarterly OS patching.
Complete all Third Party Software updates, implementations and testing in the non-production “development” environment.
Create and update procedures for new and existing third party software packages.
Complete daily system checks on assigned machines in Production and Non-Production environments.
Create and maintain hfs and vxfs file systems.
Work with vendors on new hardware and software implementations.
Create and modify shell scripts for daily monitoring of servers.
Participate in the development and implementation of System and Network Security.
Participate in an oncall rotation.
1998-2000
Senior Resource Manager Telegence UNIX Billing Operations
Ensure all billings are completed in an efficient and timely manner and on time.
Ensure all Billing Operators are trained in all aspects of billing.
Help coordinate maintenance, upgrades, and special activities for Telegence Systems.
Ensure billing print files are successfully transmitted to the appropriate print facility.
Maintain and create new documentation for Operations.
Communicate and help coordinate daily billing issues.
Improve communication with all Production Support groups and the reputation of the Operations group.
On call for department 24 x 7.
1997-1998
Telegence UNIX Computer Operator
Created, loaded, and monitored end-of-day processing in UNIX environment.
Maintained oversight of network and production machines through Openview.
Process Billings and Payments.
Ensure completion and transmission of daily, weekly and monthly reports.
Handle Tape Interface procedures on Unix and MVS systems.
Established and maintain Disaster Recovery Manual for Operations.
1994-1997
Supervisor Mailing Operations
Ensure all production schedules are met in a timely manner for all billing applications.
Maintains adequate supply of materials and postage, ensuring no delays occur due to shortages.
Scheduling the receipt of inserts with the appropriate personnel at the various markets
Reconciling all billing runs for accuracy.
On call for department 24 x 7.
Lead Machine Operator
Responsible for accurate and timely inserting of all bills and notices for all billing applications.
Maintains appropriate records pertaining to each mailing.
Responsible for security of postage money.
Forklift Operator for shift.
Fill in for shift supervisor when needed.
Machine Operator
Responsible for accurate, timely inserting and mailing of bills and notices from all billing applications.
Maintains appropriate records pertaining to each mailing.
Responsible for security of postage money.
Laser Print Operator
Operate IBM 3800 & 3900 laser printers.
Ensure all reports are printed in a timely manner.
Ensure all reports are distributed to the appropriate customer boxes.
Education and Technical Skills
Education:
Kaufman High School; Introduction to Unix with Shell Programming (SMU); HP System and Network Administration I and II; HP Hands on with Logical Volume Manager and Mirror Disk/UX; HP POSIX Shell Programming; HP Superdome and HPUX 11.i OS; EMC Control Center 4.3; HP System and Network Trouble Shooting; HP Practical UNIX and Network Security; HP Hands on with MC/Service Guard; HP Performance Tools & Analysis; HP Information Security Risk Management and Business Continuity Planning.
Management Training:
SBMS Management Orientation Boot Camp; Management Training Camp2 at SBC Center for Learning;
Computer skills - Familiar with the following operating systems and software packages:
HP UNIX; SQLPlus; Unix Shell Programming(20+ years experience with shell scripting (posix,ksh, Bourne); MS-DOS; Windows 3.x, 95,98,NT, 2000 and XP; Word; Excel; PowerPoint; MS Office; Vantive; HP Openview; Vista Plus; Meastro; Glance Plus; HP Process Resource Manager; STM; LVM; EMC Control Center; FOCUS; Orbix 3.3 and 2000; Connect Direct; Syncsort; EDM backup tools; Service Guard; MVS Mainframe Environment; EVA Disk Storage; SAN Disk Storage; PowerPath; Veritas Volume Manager (VCS); HP Secure Shell; HP Output Server; Linux SUSE; Linux RedHat; AIX; HP Service Manager; Vcenter; HP-UX Container platform.
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