Customer Service Manager
Resume:
German Valley, IL *****
******@*****.***
PROFESSIONAL PROFILE:
Leading operations teams. Driving organizational continuous improvement.
Effective and participative Strategic Planning. Driving the organization to best in class safety, quality and customer service, while meeting or exceeding budgeted profitability for stakeholders.
Participative servant leader focused on delivering sustainable success in manufacturing, quality, engineering, and customer service, while achieving an engaged, participative workforce.
Development of processes, teams and systems to drive the operation to best in our industry. Exceed the capabilities of our competition and customers through efforts in the following:
Operational financial excellence
Best in class Project Management
High quality/highly regulated environment
Effective Strategic Planning
Lean Six Sigma Operation
Lean Operations
Best in class engineering
Excellent Customer Service
Professional Development
Effective mentoring
Baldrige/Lincoln Award
PROFESSIONAL EXPERIENCE:
Axium Foods, South Beloit, IL July 2014 --Current
Snack Food Manufacturing and distribution. 180 Employees, $50 million in annual sales.
Plant Manager July 2014 – Current
o cGMP, SQF, food plant with core controls derived from HACCP, FSMA, and HARPC.
o Responsible for Processing, Packaging, Maintenance, Sanitation, Demand Planning, Human Resources
o Plant strategic planning and engineering upgrades.
o Strategic planning focused on transforming the culture and operations into a lean high performance
operation.
o Integration of closed loop process controls in a continuous process operation.
o Training, learning and assimilating business to assume control over operation.
o Staff of 5 Direct Reports
PROFESSIONAL EXPERIENCE:
Packaging Coordinators, Inc. dba AndersonBrecon, Rockford, Illinois 1997 - April 2014
Leading provider pharmaceutical contract packaging, powders, liquids, solid oral doses, package engineering, project management, and cGMP operations in the U.S.; 1200 employees; $230 million annual sales
Operations Leader/Exec. Director 2009 - April 2014
oSupported sales of $230 million; capital expenditures averaging $20 million annually
oOperated three packaging plants (7 days), four warehouses, 75 packaging lines, 600 direct employees.
oOperation of high speed packaging and filling lines.
oPerformance excellence, lean operations, visual plant management, Baldrige Award journey
oAnnual budgetary responsibility for $40 million.
oStaff of 6 Direct Reports
Highlights include:
oEnjoyed a very challenging government regulated environment where safety, customer service, employee engagement, continuous improvement and risk management are a normal part of daily life.
oChallenged with managing a business that consistently has grown 10 to 20 percent per year.
oFinancial responsibilities included: job margin, operations profitability, departmental budget, capex management.
oCompleted MBA in Leadership.
oProgressed the Continuous Improvement path, engaged in activities to submit an application for The Baldridge Award. AndersonBrecon was a Silver Award recipient of the 2011 Illinois Performance
Excellence Award.
oDeveloped broad leadership skills across an entire organization.
oDeveloped strategic plans that led to attainable results.
oCo-led Serialization Track & Trace pharmaceutical industry product safety initiative.
Operations Leader 2003 - 2009
Added responsibility of Engineering and Industrial Engineering functions:
oStaff of 7 Direct Reports
oInstallation of JD Edwards ERP System across entire operation.
oInstalled and validated a Real Time Information Portal for all production lines.
oIntegrated and developed Lean and Lean Six Sigma into Operation
oAdded Cold Chain and Controlled Substances to Operation.
oCreated Foreign Trade Zone for additional customs options/ability for foreign investigational drugs.
oIntegrated engineering automation tools to project management functions.
oSupported sales growth from $80 million to $155 million.
Operations Manager 2002 - 2003
Added responsibility of Maintenance Management and Facilities Engineering:
oThree shift operations across three packaging operations.
oStaff of 6 Direct Reports
oOverall responsibility to support sales of $80 million
Production and Logistics Manager 1999 - 2002
Added responsibility of Warehouse and Logistics Operations. Added responsibility of Clinicals Packaging:
oThree shift warehouse and logistics operations in two warehouses
oAdditional responsibility for Warehouse staff.
oIntegrated warehouse into ERP system.
o3500 inventory locations with inventory accuracy of 98%
oLed the Clinicals Packaging Operations Annual sales of $8.8 million.
Logistics Manager 1997 - 1999
Providing outstanding customer service and procurement:
oLead a team of 11 Customer Service Project Planners.
oLead the Purchasing operations.
oConverted legacy ERP systems to current ERP solution
oDeveloped project management tools for effective management of pharmaceutical product launches.
J.L. Clark, Downers Grove, Illinois 1986 - 1997
Aluminum Tube manufacturing for Pharmaceutical, and Industrial markets; Metal can and plastics manufacturing for food, healthcare, and cosmetics packaging. 190 employees; $11.5 million annual sales.
Purchasing / Production Manager / Inventory and Warehouse Manager (1995 - 1997)
Maintained very Lean operation to sustain a constrained business:
oAluminum and steel containers, plastics injection molding
oImpact extrusions
oSteel cans, decorated metal fabricating
oPlastic closure injection molding
oMetal decorating and printing. Conventional and UV technologies
oMonobloc container manufacturing
oIncreased inventory turns from 9.5 to 16 turns
oInternational aluminum ingot metal sourcing.
oPurchased aluminum ingot on futures exchange.
oSteel inventory programs with mills and service centers.
oMaintained production and warehouse schedules to ensure a 97% on time in full delivery metric.
oInstalled ERP system (Data-3)
oResponsible for $6 million in annual material expenditures.
oEnvironmental impact management, HAZMAT management.
Human Resource Manager / Ind. Engineer / Warehouse Manager (1986 - 1995)
EDUCATION
MBA, Leadership, Aurora University, July, 2010
BS in Business, Eastern Illinois University, December 1985
ORGANIZATIONS/AFFILIATIONS
Winnebago Park District
Park District Commissioner
2001 through 2007
Alignment Rockford
Committee Member
2010 through 2011
Association for Manufacturing Excellence
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