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Manager Customer Service

Location:
Baton Rouge, LA
Posted:
August 25, 2016

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Resume:

MICHAEL FONTENOT

***** ********* ***. *** ****

Baton Rouge, La 70816

904-***-****

***********@***.***

SUMMARY OF QUALIFICATIONS

Able to instill vision to achieve company goals and surpass production expectations while maintaining quality, safety, and customer service integrity through total quality management.

Successful in creating and implementing strategic plans and developing improved processes to meet short and long term objectives.

Experienced in operations restructuring to address business growth, reduce costs, and improve service.

Interviews all potential employees, schedules staffs, evaluates performances and makes recommendations for promotions. Able to establish a team-spirited environment through a positive and proactive leadership style.

More than 22 years' experience in every aspect of the fabrication and boiler industry.

PROFESSIONAL EXPERIENCE

FSE Energy July 2015 - November 2015

Dallas, Texas

Plant Manager

Managed all manufacturing

Negotiated with venders over price, materials, of all products

Responsible for all employee’s and departments

Business Development

Chicago Tube & Iron September 2014 - July 2015

Locust, North Carolina

Proposal Manager/Purchasing Manager

Wrote proposals

Estimating jobs

Negotiate with venders

Set up parts sales

Bought and tracked all materials order including P.O.’s

Twin Brother Marina, LLC January 2014 - September 2014

Franklin, Louisiana

QC Manager

Document control

Managed employees

ISO certifications and audits

Dealt with AI and outside inspectors

Metro Boiler Tube May 2013 - October 2013

Gonzales Louisiana

Shop Manager

Bend shop manager

Production manager

Business development

Holman Boiler Works, Inc. January 2012- February 2013

Dallas TX.

Plan and coordinate jobs

Estimate all jobs

Complete jobs in timely manner and on time

Manager Training

Ensure quality is built in all manufactured parts.

Holman Boiler Works, Inc. March 2011 - January 2012

Dallas, Texas Superintendent of Nights

Mirrored Plant Manager

Quality Control Engineer

Holman Boiler Works, Inc. January 2010 - April 2011

Dallas, Texas

Sign off jobs

Liaison with customers and venders

On-site inspections

Assures all quality in the shop

Wrote weld procedures

Wrote SOP’s

Boiler Tube Company of America 2001 - 2010

Houston, Texas

Quality Control Manager/Operations Manager

Project coordination/updating

Code books

Inspections (boilers)

All QC paperwork

Section 8 Division

Ultrasonic test and visual inspections

Section 8 Boiler/Vessels

Receiving

NDE Section-1

Material test reports (code books)

Ran QC department

Directed all floor operations

Dealt with authorized inspectors

Dealt with outside inspectors

Contractor 2000 - 2001

Lafayette, Louisiana

Managed crews on and off shore

Setting controls

Calibrating controls

Wiring controls

Foreman/Instrument fitter

Boiler Tube Company of America 1998 - 2000

Lyman, South Carolina

Lead man/Bender

Set up bending machines

Set up hot press

Built jobs according to prints

Managed bend shop personnel

Flours Baker 1997 - 1998

Greenville, South Carolina

Maintenance

Preventative maintenance programs

Worked on equipment

Test, Inc. 1996 - 1997

Lafayette, Louisiana

Instrument Fitter

Setting controls

Running airline

Running tubing

Calibrating controls

Boiler Tube Company of America 1993 - 1996

Lyman, South Carolina

Bender

Operated bending machines

Operated hot press

Operated swagger

EDUCATION

AA, Delta School of Business and Technology, Lake Charles, Louisiana

Electronics Degree

RELEVENT LICENSES/CERTIFICATIONS

Lean Manufacturing, ISO training, HAZMAT training, ISO Implementation as Quality Manager



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