Customer Service Manager

Loni Andal 702-***-**** ****.*****@*****.***

Objective

To be an integral part of an established company. To every position I am assigned I bring knowledge, skills and a pleasant co –worker to be around. I have excellent attendance. Drama Free. Show up with a smile ready to work and make it a great day. Past Experience

Reception 5 years Law Firm Skadden Arps N.Y.C.

80 line console with tie lines to branches nationwide –main reception of an 11 floor firm Conference Room scheduler with food arrangements and secretarial requirements 7 years Title & Escrow Minnesota Title/Old Republic Title 60 line console, dispatch runners, open new orders, take attendance, schedule breaks, security check provide information to guests, handle all deliveries

Administration 3 years to the County Manager of Old Republic Title. Deposit escrow monies, compliance department, attend court appearances, order supplies for all offices (5) interview perspective hires, review employees, arrange company functions, negotiate leases for offices, manage utilities for all offices, keep record of licenses, review times cards, review closed files, handle file requests from storage, assist foreclo- sure, assist customer service, spreadsheets on excel, monthly newsletter, correspondence, arrange company events, update listings, upload photos.

Marketing Representative 5 years Stewart, Lawyers, North American, Title Companies Cold call new agents and lenders, secure new business, service existing business, presentations, notarize documents on accommodation signings, attend all real estate functions, set up vendor booths. Director of Marketing 5 years North American Title Lennar Solicit new clients, hire and train new marketing reps, create flyers, promotions, solicit escrow officers, brand com- pany, attend marketing events, recruit staff.

Property Management Assistant at present First Serve Realty 1 year. At present Repairs and HOA manager. 2 years the International Team, work orders and leases, Invest Pro Property Management, leases and HOA, 1 years Triumph, work orders.PM Systems -Buildium and Appfolio for work orders. Tasks I am familiar with: Receipt rents, dispatch vendor repairs, prepare leases, sign new tenants, qualify new tenants, renew insurance, correspondence, compliance, access maintenance requests, list properties on the inter- net, arrange advertisement, order HOA demands, open escrow, audit files,MLS listings,Matrix Licensing

Real Estate Division –Instructor 2001-2006 Escrow 101 Ce class Notary 2003-2016 Title Insurance Office and Technical Skills

Reception Console 25-100 lines,10 key adding machine, scanning, Outlook, Gmail, Google Docs, Fax, MS software, Microsoft Photo Draw, Works, Dragon, Photo Creator, Data Entry, Dropbox, Buildium,,Appfolio Property Management software, Power point, copy machine,scanning.

Awards and Recognition

WCR-Vanguard (2x) WCR Presidents Award, WCR Newsletter, Perfect Attendance North American Revenue, Echo Awards, GLVAR Charities, GLVAR Affiliate of the /Year 2003, Organizations and Associations

Women’s Council of REALTORS, Greater Las Vegas Association of Realtors, Phil– Am Lions of LV, Professional Lions, Asian American Group of Las Vegas, Asian Cultural Center of LV, Candu, Toastmasters

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