Customer Service Administrative Assistant

GALE HEIBERGER

** ******* ******, ******* ****, CA 94062 • 510-***-**** • *************@*****.***

QUALIFICATIONS

Accomplished and dedicated administrative professional that possesses excellent customer support skills with an acute ability to multi-task, keen attention to detail, and excellent service to management with a great attitude. Excellent communication and organizational skills. Ability to navigate and build relationships at all levels of the organization. Accustomed to working in a fast paced environment with the ability to think quickly and exceed goals.

TECHNICAL SKILLS

Proficient in MS Office Windows 95.98, 2007, Windows Vista, 2000XP Professional/Personal Office, Excel, Word, Power Point, Lotus 123, Sage 100 ERP, and QuickBooks 10-Key by touch, MS Outlook, Typing-50WPM, Lotus Suite, Internet Explorer, Mozilla Firefox and Novell Email CTI Accounting Software

Database Software - Telemagic for Windows, Property Management Edge Software and ORACLE Software. PROFESSIONAL EXPERIENCE

SECURE PERSONAL CARE PRODUCTS 2010 – PRESENT

ADMINISTRATIVE ASSISTANT/CUSTOMER SUPPORT

Provide general administrative support: with an established ability to improve procedures and meet demanding deadlines

Prepare expense reports, order supplies, screen telephone calls – respond to inquiries and requests for information

Maintain calendar: handle all aspects of continually changing daily schedules

Serve as liaison for all management in department, handle sensitive and confidential information with diplomacy and discretion

Manage meeting arrangements: schedule, coordinate meetings – staff meetings, customer visits, small and large group functions, one-on-one meetings, and dinner meetings

Coordination of business travel arrangements, reconciliation of business credit card statement

Create and maintained department directory and contact list; edit and proofread written correspondence (letters, contracts, presentations, etc.)

Respond to online customer orders to completion; issue refunds as needed through Authorize.net.

Keeping up to date with all the company’s products, services and procedures to deliver an exceptional customer service experience.

Responsible for accounts payable and receivables invoicing from MAS90 system Administrative Assistant/Receptionist 2006 - 2009

KELLY MOORE PAINT COMPANY – CORPORATE HEADQUARTERS

Provided general administrative support: prepared reports, ordered supplies, calendaring, screened telephone calls – responded to inquiries and requests for information

Organized weekly staff meetings, responded to incoming requests by telephone or email within 24 hours of receipt, facilitating connections to the appropriate contact with a high level of customer service

Managed receptionist area, including greeting visitors and responding to telephone and in person requests for information

PROFESSIONAL EXPERIENCE, CONTINUED

Served as central point of contact of all outside vendors needing to gain access to the building

Dispersed incoming mail to correct recipients throughout the office

Handled all faxes, copies and all outgoing correspondence Office Administrator 1999 - 2005

INTERNATIONAL ASSOCIATION OF MACHINISTS AND AEROSPACE WORKERS

Responsible for all the administrative processes within the office; managed a multi-line phone system with professionalism

Handled Accounts Payable/Receivable and expense control procedures including banking and account reconciliation

Drafted meeting agendas, supplied meeting materials and scheduled meetings as needed

Managed inventory and ordered office supplies and equipment

Handled all daily mail and package deliveries

Filed and maintained records and reports

Managed communications and mailings for members

Handled monthly grievance reports

Point of contact for all external vendor

Worked with office manager to coordinate schedules and provide back up as needed

Coordinated and communicated activities for the staff PART TIME:

Lead Customer Service Manager (promoted after 1 year of service) 2007 - Present BED, BATH & BEYOND

Greet all guests as they enter the store

Assist cashiers when problems arise; problem solve the situation to deliver the highest level of customer service to the guest

Assist Store Manager in recruiting, training and developing a successful team

Evaluate the training needs of employees and communicate those to the Store Manager

Follow all loss prevention practices and protect company assets

Perform all operational procedures accurately, in accordance with Operations Policies

Supervise associates in the Customer Service department

Verify the accuracy and vaulting of night deposits

Handle Opening and closing management procedures in accordance to Operations Policies REFERENCES AVAILABLE UPON REQUEST

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