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Test Cases Customer Service

Location:
Westerville, OH
Posted:
August 25, 2016

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Resume:

PRANITHA B

SUMMARY

Around * years of professional experience in Information Technology, with extensive experience in performing Manual and Automated Testing for client/server and web-based applications.

Experience in diversified industry sectors including Banking, Finance, Inventory Management domain.

Experience in analysis, design, development and Creation of Test plans, Test Cases based on business, Functional and Technical requirements.

Experience in conducting Build Verification test, Functional test, User Interface or Usability Test, Regression Test, System Test, Cross Platform testing, Integration testing and User acceptance testing.

Experience in Software Development Life Cycle (SDLC) such as Waterfall, V model and Agile Scrum methodology.

Experience in SQA Process and proficient in working with Selenium Web driver, SOAP UI, Quality Center.

Experience in setting up the Automation framework based on project requirement for Selenium and developing the scripts.

Implemented automation using Selenium WebDriver, JAVA, Cucumber, and Maven.

Focus on sustainable web architecture using ROR application Framework and Ruby Language.

Developed and tested many features in an AGILE environment using Ruby on Rails, HTML5, CSS, JavaScript, and Bootstrap.

Have very good experience in testing REST and SOAP based web services

Good exposure with ALM, Performance Center 10, Load Runner 11.0.

Experience in creating SQL queries to retrieve and validate data in back end.

Expertise in Test Strategies, Traceability Matrix, Bug Reports and Test Plans.

Work closely with the business analysts for documenting operational process workflows to support new initiatives and associated system changes.

Expertise in Quality Center (ALM) like Create Requirements, Test cases, execute test cases and Track the defects.

Good exposure to automate both SOAP and REST based Web Services using CA DevTest (ITKO LISA).

Expertise in develop Automation scripts using Selenium Webdriver, JAVA, POI API, TestNG and Ruby Cucumber.

Used Gherkin languages to write features and scenarios.

Have very good experience using Test NG framework with Selenium Webdriver.

Helped UAT users to write Cucumber test cases in Gherkin syntax.

Good communication skills, interpersonal skills, self-motivated and quick learner.

Good team player with excellent work history as regards with work ethics, dependability and willingness to go an extra mile.

Experience in team management, onsite-offshore model.

Identify, prioritize, escalate and resolve complex technical and business issues related to implementation of business rules.

Adhering to all established methodologies, standards and guidelines individually and/or as the QA lead of a project team.

Have very good experience in doing Smoke testing in Production environment after build is deployed in the Production

Experienced in Test Case Design, Test Planning, and Test Tool Usage, Test Case Execution, Defect Management, Risk Analysis and building Test Environment.

EDUCATIONAL DETAILS

Bachelors of Engineering and Technology from JNTU, Hyderabad, India

TECHNICAL SKILLS

Testing Tools

Quality Center (ALM), SOAP UI, Selenium WebDriver,Cucumber and Good Exposure to CA ITKO LISA

Defect Tracking

Quality Center, Clear Quest, RTC

Databases

SQL Server 2008/2005/2000, Oracle 10g/9i/8i and MS Access

Web Technologies

ASP, XML, HTML, VB 6.0, VB.Net, ASP.Net

Servers

Web logic, Web Sphere, IIS 7.0/6.0, Apache

Languages

C, C++, C#, SQL, PL/SQL, Core Java, VB script, Java Script

Operating Systems

Windows 7/Vista/XP/2000/NT, UNIX

Methodology

Waterfall, V and Agile model

PROFESSIONAL EXPERIENCE

JP Morgan Chase, Lewisville, TX September 2015 - Till Date

Role: Automation Engineer.

Description: JP Morgan Chase Bank, N.A., doing business as Chase Bank, is a national bank that constitutes the consumer and commercial banking subsidiary of the multinational banking corporation JP Morgan Chase.

Responsibilities:

Analyze the Design, Architecture Documents, Use Cases and developed test plans, supporting test cases & scripts.

Designed and created various Test Plans, Test Cases based on the Business requirements.

Executes integration and regression test cases as required for application releases and enhancements and Documenting test results for corrective actions, reporting and audits.

Tested SOAP and REST based web services using SOAP UI.

Created and maintained Regression Suite using Selenium Web driver and TestNG.

Developed and implemented test scripts in BDD with Cucumber, Gherkin.

Developed reusable methods using Java as a part of Automation Framework.

Developed

Writing scripts, executing test cases and debugging.

Regression Testing, support and reviewing Test scripts.

Data driving Test script.

Defect reporting, Executing Framework and Analyzing Result.

Preparing script execution report.

Involved in daily defect triage meeting and weekly status meetings

Used Quality Center for Defect tracking and Test Management.

Backend testing – created and executed SQL statements to Validate database using SQL Developer.

Expertise in writing different SQL statements like Inner Joins, outer Joins, Sub queries... etc

Expertise in Soap UI to test web services.

Expertise in web applications testing & security testing

Experience in Preparing, Test scenarios, Test Plan, Test Data and Test cases for Unit, Integration, System, Functional, Regression, Performance, End2End Testing (SIT) and UAT Testing.

Prepared a Test Suite of Sanity, Smoke, Regression, Module, Integration, System and Ad-Hoc testing.

Prepared Test summary report for each cycle of testing.

Involved in System Integration testing to validate end-to-end business scenarios.

Run the Batch programs in UNIX environment and validate the data.

Used Win SAP tool to modify and copy the files from UNIX environment to Windows environment and vice versa.

Used Putty tool to connect to UNIX system and execute the batch programs.

Environment: SOAP UI, Windows XP, UNIX, AS 400, J2EE, IBM MQ Series, Oracle 9i, IBM Web Sphere, Selenium, Test NG, Ruby Cucumber, Mercury Quality Center, Putty, Gherkin, DB Visualizer, Win SCP, VV model, Agile Methodologies and Web Services.

GM Finance, Charlotte, NC January 2015 - September 2015

Role: Automation Engineer

Description: GM Financial is the wholly owned captive finance subsidiary of General Motors. The company is a global provider of auto finance solutions, with operations in the U.S., Canada, China, Europe and Latin America. Through our long-standing relationships with auto dealers, we offer attractive retail loan and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

Responsibilities:

Analyzed system requirement specifications and developed test plans, test cases to cover overall QA System Testing.

Developing test cases based on the User stories and functional requirement specification document

Involved in Peer Reviews in order to check the correctness of the test cases.

Attend daily standup meeting and end of iteration meeting.

Attended review meetings with Business Analysts, Developers and end users to understand the requirements.

Involved in preparation of Test plan and mapping test cases to requirements.

Created and maintained Regression and Sanity Test Suite using Selenium Webdriver.

Involved in setting up Automation frame using Selenium.

Creating automation scripts by using Selenium Web driver.

Upgraded associated gems, across multiple Ruby and Rails versions

Extensively tested middleware web services using SOAP UI.

Import web service operations using WSDL Url and validate in SOAP UI.

Developed and executed Automation scripts for cross browser testing using Selenium Web Driver and Test NG.

Design and developed automation framework for different applications using Page Object Model (POM) to reduce code and for better maintenance.

Performed Sanity testing in Production environment after application is deployed. This is to confirm that application is deployed correctly and working as expected.

Developed and executed complex SQL Queries to perform database testing.

Written and executed SQLs

Involved in Back End testing, written SQL queries to retrieve and validate the data.

Executed the batches (shell scripts) in UNIX that invokes Java programs and SQL loader to load data into tables.

Run regression and smoke test suites on a new version of the application.

Good experience in testing web services functionality.

Analyze the automation results once scripts execution completed.

All the bugs were tracked and updated in defect module of Rational Team Concert (RTC)

Developed test cases for different added functionality as per the Requirement Specs and Functional specs.

Prepared a Test Suite of Sanity, Regression and System Integration testing.

Environment: Selenium, Test NG, Ruby 2.0, JXL, Windows XP, J2EE, Oracle, HP QC, IBM Web Sphere, Quality Center, Ruby mine, RTC, SQL Developer, SOAP UI and Agile Methodologies.

Aryabhatta Solutions Ltd, Hyderabad, India January 2013 - October 2014

Project: Call Plan Tracking Systems

Role: QA/Data Warehouse Tester

Description: The Project is for a University. The main aim of this application is to provide online test solution to its agents, which sit different location across the Globe. This project provides the capability to the staff to manage Agents, their profile, student details, and Student exam results.

Responsibilities

Responsible for understanding the mapping documents from on-site team.

Mapping requirements to Functional specifications and developing the Test Plan and Test Specifications.

Preparing Test Cases for various Stories/ Modules, developing, Executing and Maintaining Test Cases.

Developed Selenium automation frame work for Smoke and Regression testing.

Created and Executed automation scripts by using VB script.

Testing the changed requirements.

Involving and adding value in technical and design analysis phase.

Performing peer review on the test cases and scripts developed by other team members.

Executing tests as per the project schedule and direction of test lead / Manager.

Engage with Business Users to provide timely and effective resolution.

Coordinated User Acceptance Testing, coordinated testing efforts in agile development environment.

Regression testing, Functional testing, System Testing and carried out black box testing.

Providing the Test Summary Report.

Environment: Windows, Quality Center, Oracle 10g and SOAP UI

DCL Information Technologies Ltd, Hyderabad, India August 2010 – December 2012

Client: Mortgage Dynamic Inc. (MDI)

Project: LSI Tax Services

Role: QA Engineer

Description: LSI Tax Services’ proprietary on-line tax processing system is extremely flexible, enabling lenders to place new orders via the Internet, Electronic Data Interchange (EDI). Active orders can also be updated, cancelled and reinstated using any of these order methods. Designed for maximum flexibility and performance, the system facilitates on-line network access through a variety of connectivity options. The system also provides on-line help instructions on every screen. It has the following modules are Loan/Contract System, Property Tax Information System, Delinquency Tracking System, Agency Information System, Statistical Analysis System, Customer Service System and History Trail

Responsibilities:

Understanding the application and the Business Requirements Document

Prepared the test case based on the Business scenarios

Performed Functional & Regression testing manually

Performed Peer review of test cases.

Generated Bug Reports and Tracking Bugs using Quality Center

Prepared a Test Suite of Sanity, Regression and System Integration testing.

Attended daily defect triages for the integration projects and provided the overall team status to the Project Manager.

Environment: Windows XP, J2EE, Oracle 9i, MS SQL Server, IBM Web Sphere, HP Quality Center, SOAP UI, SQL Developer and Unix.



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