Customer Service, Computers I.T trouble shooting and security

Professional Summary

Skills

Experience

Yassir Abbas

**** **** ****** ****** ***** apt 404, Carrollton, TX 75007 - 903-***-**** - *************@*****.*** Accomplished and energetic Customer service and Telecommunication with a solid history of achievement in the field of science. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Challenging, Learning and Exploring. Customer and Personal Service

Transportation

Active Listening

Speaking

Service Orientation

Time Management

Coordination

Monitoring

Public Safety and Security

Learning Strategies

Computers and Electronics

Administration and Management

Troubleshooting

Telecommunications

Foreign Language

Installation

Security Agent 10/2014 to Present

Global Security Consultant - Dallas, TX

Report all violations and suspicious behaviors to supervisors, verbally or in writing. Act as oversight or security agents for management or customers. Investigate air accidents and complaints to determine causes. Examine aircraft access plates and doors for security. Prepare and maintain detailed repair, inspection, investigation, and certification records and reports.

Challenge suspicious people, requesting their badges and asking what their business is in a particular areas.

Follow those who breach security until police or other security personnel arrive to apprehend them.

Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.

Record information about any baggage that sets off alarms in monitoring equipment. Contact police directly in cases of urgent security issues, using phones or two-way radios.

Contact leads or supervisors to discuss objects of concern that are not on prohibited object lists.

Notify supervisors or other appropriate personnel when security breaches occur. Customer Service 07/2014 to Present

Hallmark Aviation Services - Dallas, TX

Check to ensure that appropriate changes were made to resolve customers' problems. Examine passenger documentation to determine destinations and to assign boarding passes.

Provide boarding or disembarking assistance to passengers needing special assistance. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Check baggage and cargo and direct passengers to designated locations for loading. Prepare customer invoices and accept payment.

Announce arrival and departure information, using public address systems. Trace lost, delayed, or misdirected baggage for customers. Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.

Delivery Man 01/2014 to 05/2014

Tyler C-Store - Tyler, TX

Drive trucks to deliver such items as food, medical supplies, or newspapers. Collect money from customers, make change, and record transactions on customer receipts.

Write customer orders and sales contracts according to company guidelines. Inform regular customers of new products or services and price changes. Listen to and resolve customers' complaints regarding products or services. Review lists of dealers, customers, or station drops and load trucks. Arrange merchandise and sales promotion displays or issue sales promotion materials to customers.

Inform regular customers of new products or services and price changes. Write customer orders and sales contracts according to company guidelines. Clerk 09/2013 to 01/2014

Texaco Gas Station - Tyler, TX

Use computers for various applications, such as database management or word processing.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Schedule and confirm appointments for clients, customers, or supervisors. Maintain scheduling and event calendars.

Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Arrange conference, meeting, or travel reservations for office personnel. Establish work procedures or schedules and keep track of the daily work of clerical staff. Prepare and mail checks.

Mail newsletters, promotional material, or other information. Prepare conference or event materials, such as flyers or invitations. Train and assist staff with computer usage.

Education

Languages

Awards

Associate of Science: Computer Information, 2015

North Lake College - Irving, TX

High School Diploma: Computers, 2012

Pakistan International School - Riyadh, Ar Riyadh

Fluent in Urdu

Fluent in English

Fluent in Hindi

Average in Arabic

Student Athlete Award, 2008-2011

Outstanding Achievement in Customer Satisfaction

Certified Jet Bridge Operator And Trainer

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