Customer Service Sales
Resume:
KARUNA SINGH
Morrisville NC ***60
Email: ************@*****.***
Cell: 980-***-****
OBJECTIVE:
To work in a stable environment and optimally use my skill set in Supervisory, Credit Application Rep, Sales and Customer Service for a challenging career opportunity, and to work in a team environment with an ability to further enhance my skills.
EDUCATION:
New Delhi Polytechnic for Women Bachelor of Arts in Textile Designing
South Ext., New Delhi, India
GPA: 3.85 with Honors
SKILLS:
Computer
Proficient in Excel, Word, PowerPoint, Internet, and Email
Strong organizational skills, Energetic work attitude, Adaptive team player
Languages
Fluent with Hindi, Punjabi and English language and have the ability to do the translation of these languages.
WORK EXPERIENCE:
Human Resource Representative, Eminence IT Consultants, Inc, December 2015- Present
Initiated and implemented employee retention policies.
Managed over 50 employees for IT, Accounting, and Business Development departments.
Conducted background check, and new hire orientation.
Administered employee immigration application processing.
Updated 50+ employee records and job assignments on a daily basis.
Owner, Venus Mart, Haw River, NC, September 2013- December 2015
Responsible for managing 5 employees for training and provide best customer service to customers.
Used economics major knowledge in order to manage business more efficiently and increased sales.
Completed all necessary paperwork associated with merchandize.
Managed store invoices and day to day cash balances.
Providence Behavioral Health, Medical Front Desk, Charlotte NC, April 2011- July 2013
Highly skilled in scheduling and confirming appointments for existing and new patients
In depth knowledge of analyzing health benefits and verifying insurance information.
Highly experienced in enforcing standard healthcare regulatory requirements.
Proficient in preparing patients charts for next day appointments and filing active and inactive records.
Charlotte Douglas Airport, Cashier, Charlotte NC, March 2009 – March 2010
Assess, collect, and register tolls in the form of cash, charge account and ticket for all types of vehicles passing through an assigned toll lane.
Make change and prepare and issue machine printed or handwritten charge tags and cash receipts as required.
Prepare a daily report of collections.
Ben Bridge Jewelers, Sales Associate, Cerritos CA, October 2005-November 2006
Maintained Fine Jewelry merchandising standards and visual standards.
Responsible for Customer Service, Sale of Jewelry and Watches, Opening new customer credit accounts and training new hired employees.
Assisted customers in the selection of Fine Jewelry merchandise.
Bloomingdales, Sales Associate, Miami FL, March 2004 – September 2005
Initially hired as Sales Associate and then promoted to Sunglass Specialist for outstanding sales and customer service.
Delivered excellent customer service by greeting and assisting each customer.
Design and implemented customer satisfaction metrics.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Contributed to merchandising ideas at team sale meetings.
Bath and Body Works, Sales Associate, Miami FL, October 2003 – March 2004
Described use and operation of merchandise to customers.
Received and processed cash and credit payments for in-store purchases
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Worked as a team member to provide the highest level of service to customers
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
Certification
Certified in Software Testing.
Microsoft Office Suite.
Microsoft Word.
Fully GIA trained in Diamond Certification.
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