Jacob Mathews

** ********* ***

Bella Vista, AR *2714

479-***-****

SKILLS

Expansive understanding of and experience in computer networking, hardware, and software, including installation, configuration, management, troubleshooting, and support. Able to identify and analyze deficiencies and opportunities to develop increased reliability and productivity. Creative, flexible, and quick with new technologies, concepts, and responsibilities.

EMPLOYMENT HISTORY

PAM Transportation Tontitown, AR June 2011 - Present

System Administrator - Provide support to headquarters and eight remote terminals connecting with MPLS and VPN. Travel to remote terminals when hardware upgrades or replacements are needed. Monitor network, servers, and software to ensure reliable working conditions for end users. Rotate on call to provide 24/7 support.

Install, configure, and administer VMware ESXi hosts and Dell Equallogic SANs to support a stable, high-availability environment. Created and managed virtual servers and software critical to business success. Setup and maintain Dell Equallogic replication for a disaster recovery solution.

Learn and document new technologies, equipment and procedures to ensure accurate and consistent support in the present and future.

Administer Group Policy, Active Directory, and Exchange 2010 with 600 mailboxes.

Setup and maintain Shore Tel equipment and software for a reliable VOIP telephony system.

JH Computer Group Fayetteville, AR May 2008 – June 2011

Field Service Technician - Install, configure, and administer multiple business network systems. Troubleshoot and repair PC, network, and software issues. Remote management of client’s systems to quickly solve their computer needs.

EDUCATION

Kimberly High School Kimberly, ID September 1999 – May 2002

Sapulpa High School Sapulpa, OK August 2002 – May 2003

Graduated, Diploma

NWACC Bentonville, AR January 2005 – May 2006

Networking

EXPERIENCE

Operating system familiarity:

Windows 2000,XP,Vista,7,8,10

Windows Server 2000,2003,2008,2012

Mac OS

Linux

ESXi 5, 5.1, 5.5, 6

IBM ISeries/AS400

Email Set-Up:

Exchange 2010

Outlook

Outlook Express

Windows Live Mail

Smart phones and Tablets

Establish Remote Connections:

VPN

Remote Desktop

Symantec pcAnywhere

VNC

LogMeIn

Nable

LanDesk

Create domains and workgroups:

User setup

Group setup

Policy setup

Domain Controller

Active Directory

Global Catalog

Sites and Services

Routers, firewalls, switches installation:

Internet connections

Wireless connections and security

Static Routes

VPN

VLANs

ACLs NATs

Wiring networks:

Pulling wire

Making patch cables

Mapping and toning wires using a wire mapper

Punching Down Patch Panels

Hardware familiarity:

Dell Poweredge Servers, Dell Powerconnect Switches, Dell Equallogic SANs, Dell DR4100, HP Procurve Switches, Cisco Routers and Switches, Cisco ASA, Shore Tel equipment and software.

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