Customer Service Manager
Resume:
Mark Berry
Rochester, NH *****
Phone: 603-***-****
*************@****.***
Seeking an opportunity where I can utilize my strong organizational skills, self-motivation, attention to detail, outstanding customer service and food experience.
Summary of Qualifications
• 8+ years of food industry experience
11 years of ownership experience
20 years of customer service
Worked in all aspects of restaurant operation
Service contract sales
Solid leadership capabilities and the confidence to resolve issues as they arise
Successfully work both independently and within a team environment
Strong ability to anticipate and proactively address customer needs for high levels of customer satisfaction
Review current inventory and adjust based on demand.
Developed cost/list price book for all items in inventory
Research up and coming training classes to keep up with new product lines
Multi-task with an eye to efficiency gains
CDL-B commercial license
• Positive, professional attitude; committed to excellence
November 2015 – present Eastern Propane & Oil
Service Manager Rochester, NH
• Ensure that all product sales, installations and servicing is handled in a timely, efficient and appropriate manner
• Maintain a proficient working knowledge of the Company’s safety policies and procedures and implementing them in connection with all servicing and installations
• Verify all service orders, completed tickets, daily logs and payments are remitted by service technicians on a timely basis
• Provide consistent feedback and coaching to employees regarding performance, contributions, and areas of opportunity
• Collaborate with internal and external stakeholders
• Demonstrate leadership, enthusiasm and lead by example
September 2006 – April 2014 High Degree Heating, Inc.
President Rochester, NH
• Troubleshoot, size/estimate, install and service 3,000+ customer base
• Manage inventory control
• Ensure equipment functional and maintained
• Organize and schedule daily workload
• Schedule and execute quarterly meetings to strategize and forecast business goals
• Coordinate ongoing training needs
• Provide customer service best practices
• Establish hourly rate, cost of products, retail, etc. via researching industry standards
• Create and maintain product pricing manual through vendor research
March 2003 – September 2006 Mark Berry’s Heating, LLC
President Rochester, NH
• Troubleshoot, size/estimate, install and service 800+ customer base
• Manage inventory control
• Ensure equipment functional and maintained
• Organize and schedule daily workload
• Establish hourly rate, cost of products, retail, etc. via researching industry standards
• Create and maintain product pricing manual through vendor research
• Administrative/Bookkeeping duties
• Provide customer service best practices
September 1997 – March 2003 Eastern Propane & Oil
Lead Oil Burner Technician Rochester, NH
• Troubleshoot and service 2,000+ customer base
• Ensure equipment functional and maintained
• Deliver oil fuel product
• Provide excellent customer service
March 1986 - 1997 Strafford Farms Restaurant &
Head Line Cook/Manager Bonanza Restaurant
• Skilled in preparing, seasoning, and cooking a wide range of foods, including soups, salads, entrees, and dessert
Hands-on experience in baking, roasting, grilling, boiling, and frying meats, fish, vegetables, and other foods
Proven record of garnishing, arranging and serving food to patrons
Knowledge of checking freshness of raw food and ingredients before cooking
Assessed staffing and recruitment needs
Monitored purchasing, storage, preparation, cooking, handling, and serving of food
Education
A.S., Applied Automotive Technology –New Hampshire Technical College – Laconia
Graduated with GM Leadership Award and National Honor Society
Contact this candidate