Mental Health/Human Services Program Manager/Director

CLIFFORD CANTU, LMSW, LCDC

**** ******* *****, *******, ** 78108

Home: 817-***-**** • Cell: 817-***-****

********@*****.***

SUMMARY

My professional career has been dedicated to the treatment and rehabilitation of people suffering from substance abuse,

mental health disorders, homelessness, and physical and developmental disabilities. I have successfully directed three

human services programs for the second largest community center in Texas, increasing both available funds and

number of citizens served. I possess excellent networking skills which has led to partnerships with The Center for

Transforming Lives, Salvation Army, One Safe Place, and Union Gospel Mission. I have perfected the use of varying

counseling and crisis management techniques that have been proven to be effective when serving these populations. I

excel at individual, family, and group counseling, case management, and crisis intervention services.

SKILLS

Program management Exceptional communication skills

Exceptional interpersonal skills Analytical thinker

Mental health systems Compassionate and active listener

Natural leader Chemical dependency expert?

Collaborative manager Computer-savvy

Exemplary people management skills

EXPERIENCE

MHMR TARRANT

Fort Worth, TX

Program Manager, Housing Services 06/2014 to Current

Supervise HUD funded and locally funded housing programs that provide permanent supportive housing for

chronically homeless individuals that suffer from mental health, substance abuse, and physical disabilities.

Restructured the program to provide housing for an additional 125 individuals and increased the operating budget

by 60%.

Implemented procedures to meet the demands of the Housing First modality, resulting in no less than 92%

occupancy for the entire program year.

Worked with the City of Fort Worth staff and the CoC to improve ETO tracking of program data allowing us to

showcase our success.

Meet monthly with members of the City of Fort Worth, the Fort Worth Housing Authority and the CoC to

collaborate about the most effective ways to end homelessness in the city of Fort Worth.

Successfully completed the renewal project application and the request for proposal for HUD funded programs.

MHMR TARRANT

Fort Worth, TX

Program Manager, Co-occurring Psychiatric Substance Disorder (COPSD) 01/2013 to Current

Concurrently managed COPSD program and residential treatment program mentioned below; remained COPSD

program manager while being promoted to the housing services position mentioned above.

Supervise the COPSD treatment team that is responsible for providing counseling and case management services

for individuals that suffer from comorbid mental health and substance use disorders.

Increased COPSD program operating budget by 70%, allowing the program to transition from an internal service

to a community wide service.

Collaborated with multiple community agencies to assist in the expansion of the COPSD program.

Increased Department of State Health Services COPSD audit score from 72% to 93% over the course of one

year.

MHMR TARRANT

Fort Worth, TX

Program Manager, Pine St Recovery Center 01/2013 to 05/2014

Managed the daily operation of a 50 bed residential substance abuse treatment program with a $1.7 million dollar

annual budget.

Supervised a 10 member clinical team, 20 - 25 tech staff, and 5 - 7 interns per semester.

Led internal CARF accreditation audit team; program was awarded two year CARF accreditation.

Successfully resolved client issues and/or complaints.

Developed and implemented policies that ensured quality of care met all applicable state and agency standards.

Created procedures and implemented training exercises to improve the delivery of services.

Trained and supervised staff and interns in the use of CMBHS client charting software system.

Prepared and presented monthly data reports.

Performed hiring and disciplinary actions.

HAWKINS PSYCHIATRY

Arlington, TX

Contract Licensed Chemical Dependency Counselor for private practice 01/2013 to 05/2014

Provided clinical assessment, created and implemented treatment plans, and counseled clients and their families.

Completed timely and accurate documentation, which focused on client progression and completion of treatment

plan using measurable scope.

MHMR TARRANT

Fort Worth, TX

Clinical Supervisor, Pine St Recovery Center 10/2011 to 12/2012

Supervised a team of 10 counselors that provided substance abuse counseling to inpatient clients.

Developed clinical procedures and operation directives for the facility.

Ensured that quality of clinical care met or exceeded applicable state and agency standards.

Trained and supervised staff and interns in the use of CMBHS client charting software system.

MHMR TARRANT

Fort Worth, TX

QMHP, Team Lead, COPSD 09/2010 to 09/2011

Provided those that suffer from comorbid mental health and substance diagnoses with screening, individual,

group and family counseling, case management, life skills training, and referrals to appropriate resources in the

community.

Carried a case load while overseeing the COPSD counselor team.

Facilitated group discussion and education.

THE UNIVERSITY OF TEXAS AT ARLINGTON

Arlington, TX

Full time social work student 01/2008 to 08/2010

FIVE STAR CLEANERS

San Antonio, TX

Store Manager 05/1998 to 12/2007

Responsible for the store operating within budgeted guidelines, completed cash deposits, conducted store

inventory and submitted reports as needed.

Trained new employees on store operating procedures and the delivery of excellent customer service.

EDUCATION

MASTER OF SOCIAL WORK 2015

The University of Texas at Arlington School of Social Work

BACHELOR OF SOCIAL WORK 2010

The University of Texas at Arlington School of Social Work

Internships: Substance abuse counselor, Pine St Recovery Center, MHMR Tarrant *Mental health counselor, TRI-S

Counseling

LICENSURE

*Licensed Master Social Worker (LMSW): Texas *Licensed Chemical Dependency Counselor (LCDC): Texas

COMPETENCIES

agency, non-profit, budget, case management, counseling, excellent customer service, documentation, hiring, inventory,

team lead, mental health, clinical care, policies, proposal, treatment plans

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