Customer Service Representative

Warren L. Jackson III

**** *. *** ******, ****** City, Kansas 66101

********@*****.***

Tel: 913-***-**** Cell

Personal Statement

To be a positive impact in a corporate organization, by exceeding leadership standards through customer service and management skills. Specializing in training development, multi-tasking, problem analysis and adaptability by exhibiting a positive attitude.

Skills

Excel

Microsoft Word

Excellent Knowledge of Internet based systems

Work Experience

Production

Yanfeng, Riverside, MO 04/2016-08/2016

Building Center Console for Chevy Malibu

Ramp Agent

United Airlines, Kansas City, MO 06/2015-03/2016

Marshalling in of the plane

Loading and unloading of the planes

Production

Johnson Controls, Riverside, MO 11/2012-06/2015

Building Center Console for F150

Custodian

University of Missouri Kansas City, Kansas City, MO 03/2012-09/2012

Perform miscellaneous duties in the care and cleaning of university buildings

Clean assigned rooms, halls, entrances, stairways and elevators

Prepare rooms for meetings by setting up chairs, tables and necessary equipment

Clean and stock restrooms continually through the day

Technical Support Specialist

Sprint, Overland Park, KS 02/2011-02/2012

Assist with troubleshooting phone and network issues

Outbound/Inbound Calls

Supplies

Missouri National Guard, Kansas City, MO 12/2007-01/2013

Inventory

Ordering

Inspections

Data Entry

Guest Service Representative

7th Street Casino, Kansas City, KS 09/2008-10/2009

Guest Service

Educate guest on slot machines

Night Supervisor

SBM, Kansas City, KS 08/2007-12/2007

Overseeing daily activities for housekeeping department

Responsible for training and conducting safety meetings

Assist in updating inventory and bookkeeping

Admission Representative

Grantham University, North Kansas City, MO 04/2007-06/2007

Contacting prospecting students for online college

Researching enrollment of current students on their progress in their courses

Setting degree plans for new students

Customer Care Representative

Caremark, Lee’s Summit, MO 12/2005-04/2007

Assist members with prescription coverage by educating them about their benefits and troubleshooting prescription plans

Assist in training new employees

Received JD Power and Associates award for best call center

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