Customer Service Machine Operator

ZINA FELICIA HUNTER

**** ******** ***** *******, ******** 20675

HOME: 301-***-**** CELL: 301-***-****

EMAIL: **********@*****.***

OBJECTIVE

To acquire a challenging position in which I can advance and grow utilizing my training, computer skills, creativity, technical skills, and personal motivation to further the mission and vision of an innovative company. My particular strengths are my organizational and planning skills. I have developed a number of processes to manage my many work tasks and make sure I meet the demands of a fast- paced work environment. I utilize technology to assist me whenever and have a good working knowledge of a number of computer applications including MS Office.

KEY COMPENTENCIES

•Verbal and communication skills

•Professional and personal presentation and Customer service skills

•Organizing and planning

•Attention to detail

•Experience in Logistics Asset Management and Inventory Control

WORK EXPERIENCE

DIRECT MAIL

Mail Sorter

Machine Operator

08/2015 - Present

•Sort outgoing mail according to zipcodes

•Stage mail trays on pallets

•Operate mail machines in order for the mail to be sorted accoding to zipcode

A&A General Contractors

Receptionist

09/2013 – July/2015

•Greet and direct visitors to the company

•Answers telephones and direct the calls to the appropriate associate

•Take and retrieve messages for company personnel.

•Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.

•Receives, sorts and forwards incoming mail

•Maintains and routes publications

•Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)Assists in the ordering, receiving, stocking and distribution of office supplies

•Provide clerical duties such as photocopying, faxing, filing and collating

•Handle billing, sales quotes and initiate and confirms customer contracts for accuracy

•Maintains client database

O’Reilly’s Ozark Distribution

Inbound Material Handler/Q/A

04/2011 - 02/2013

•Responsible for receiving and storage of over two million warehouse parts for distribution to the southeastern region of the United States

•Process shipment surplus, reducing warehouse workload

•Research shipment discrepancies

•Directly responsible for wall to wall inventory to ensure operational goals were being met in a timely manner

•As Quality Assurance rep, directly responsible for coordinated efforts to ensure accurate accountability

•Overcame logistical challenges supporting scheduling, personnel issues and equipment shortages

•Release shipment into distribution center inventory

•Removed stock adjustment product from inventory and prepare for return to vendor

•Batch, tag, and stage incoming shipments

•Appointed to attend the Company’s Supervisor/Management training course

Newbreed Postal Service

Mail Sorter/Temporary

11/2012 – 12/2012

•Answer telephone, screen and direct calls

•Sorting mail by the zip codes and countries during Christmas Season.

•Distribute incoming mail into the correct boxes or pigeonholes

•Operate various types of equipment, such as computer scanning equipment, addressographs, mimeographs, optical character readers, and bar-code sorters

•Search directories to find correct addresses for redirected mail

•Clear jams in sorting equipment

•Check items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing

•Open and label mail containers

•Rewrap soiled or broken parcels

•Weigh articles to determine required postage

•Move containers of mail, using equipment such as forklifts and automated "trains."

•Sort odd-sized mail by hand, sort mail that other workers have been unable to sort, and segregate items requiring special handling

•Accept and check containers of mail from large volume mailers, couriers, and contractors

•Load and unload mail trucks, sometimes lifting containers of mail onto equipment that transports items to sorting stations

•Cancel letter or parcel post stamps by hand

•Dump sacks of mail onto conveyors for culling and sorting

Daniels Ahart Tax Service

02/2009 – 03/2011

Tax Preparer

•Compute taxes owed by following tax code

•Prepare or assist in preparing simple to complex tax returns for individuals or small businesses

•Help taxpayers by using their federal, state and local codes and see to it that clients receive the maximum benefit permitted under the law of government

•Uncover potential deductions and credits

•Advise against potential tax liabilities

•Ensure clients do not pay unnecessary taxes

•Review financial records such as income statements and documentation of expenditures

•Interview clients to get a thorough picture of financial situation

•Verify totals on past forms for accuracy

•Calculate and invoice for form preparation fees

•Consult tax law handbooks for especially difficult tax returns

•Resolve customer complaints

•Recommend additional products and services

•Prepare tax returns using electronic filing software

•Ensure a copy of the completed return is provided to the customer

•Review financial records such as income statements and documentation of expenditures

•Interview clients to get a thorough picture of financial situation

•Verify totals on past forms for accuracy

•Calculate and invoice for form preparation fees

•Consult tax law handbooks for especially difficult tax return

•Resolve customer complaints

Jackson Brown Companies

Receptionist

11/2008 – 03/2010

•Answer telephone, screen and direct calls

•Provide general administrative and clerical support

•Operate various types of equipment, such as computers, fax machines, copiers

•Prepare correspondence and documents

•Maintain appointment dairy either manually or electronically

•Check items to ensure accuracy (i.e. addresses, postage, documentation, etc.)

Suncrest Home Healthcare

Receptionist

02/2006 – 03/2008

•Greet clients/office visitors

•Answer and direct Incoming calls and routing to appropriate individuals

•Maintain reception space

•Thorough understanding of front desk operations

•Provide data support to all departments.

•Maintain inventory and supplies

•High attention to detail

•Open office in the mornings and close down in the evening.

•Monitor and maintain office equipment

•Schedule appointments

•Strong communication skills and an outgoing, energetic personality to ensure first-rate customer service to both clients and colleagues

TRAINING/QUALIFICATION

•Leadership and administrative courses

•Quality Control Assurance and Planning

•Supply support

•Procurement and Item tracking

•Various systems integration and installations and inspections

EDUCATION

D. M. Therrell High Atlanta, GA, 1982

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