Management Manager
Resume:
Ravi Lalwani Certified Scrum Master
Agile Expert: Scrum, Kanban, SAFe PMI Certified PMP
ITIL V3 foundation certified
510-***-**** extn 5602 ****.**********@*****.***
SUMMARY
Extensive work on executing Product development initiatives using Scalable agile framework (SAFe), Scrum, Scrumban and Kanban. Worked as Coach to setup multi-location agile teams ground up.
Over 19 years of rich experience working with marquee client like AON, Chase Manhattan Bank, Bupa, Cengage Learning, Razorfish, Coach, Scripps, CALCAS, Dialog, Option One Mortgage Corporation, Sterling Testing, H&R Block, and Ceridian.
Managed programs and relationships with multi-location teams for clients across multiple geographies: USA, India, UK and Australia. Executed programs covering multiple technologies, Product development, Product implementations, Product integrations with varying team sizes up to 100+ resources.
Strong experience in Open source product implementations, Health, BFSI, Mortgage Banking, Benefits management and E-commerce (B2B/B2C) domains.
Leveraged cutting edge technologies: Liferay, Alfresco, BigData, Hadoop, MongoDB / No SQL db, Predictive Analytics, Cloud implementations, Reporting tools, Databases (Oracle, MS SQL, DB2,…)
Skills
Technical expertise
Solutions based on BPM, SOA, EAI, Portals, Data Migration, Data Transformation, Content Management, Legacy app support / transformation and Web-applications,
Product development, Product evaluation, Technology road map studies, Architecture Definition, Design and deployment strategies
Analysis and solutions for: supply chain management, inventory planning, order processing, warehouse cycle, mortgage banking solutions, default management, REO, Benefits management, annual enrollment, quote generation, payables management, invoice processing, Health Insurance: Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead mgmt Intermediaries and commission mgmt, e-learning, customer service, MDM, reporting and analytics.
Experience across Geographies:
Managed projects and relationships for clients across USA, UK & Australia
Proven track record of service provisioning in onshore – offshore model
Onsite US work experience
Implementation experience of multiple Delivery Models and Methodologies:
Modified Waterfall, Iterative, Agile, TDD, ITIL
Fixed Price, T&M, RA, Managed App Support Services
Agile: Scrum, Kanban, Poker, TDD, Backlog grooming, Sizing using USP
Operated in multiple roles:
Scrum Manager, Agile Coach, Program manager, Delivery Head, Project Manager, ASM, PL, TL, Technical Analyst, BA, Designer, and Domain Specialist, PMO
Comprehensive coverage of Delivery Activities:
Program Management, Project Management, Budgeting, staffing, Estimations (UCP, EFPA, MVCP, FPA, WBS), Contracting, Service Management, Vendor management, SLA mgmt, onshore offshore coordination, Manage escalations, Issue Management, Client Engagement, Reporting, Coordination and execution of Steering meets with client and business leadership, IP development, Knowledge Management
Pre-Sales: Business and Strategy Planning, RFP responses, Pre-Sales support, ROM studies, Proposals, Client Presentation, setup of client interaction portals
Quality: Process Definition, QA Audits, measures and Metrics, CMMi, CMM level 5 and ISO 9001 – 2010
Soft skills and people orientation
Recruitment, Training, mentoring, appraisals, delegation,
Stakeholder management, Communication
Trainings and Certifications
Certified Scrum Master from Scrum Alliance
Certified PMP from PMI
Certified in ITIL V3 foundation and
Health Insurance training from National Insurance Academy, Pune.
Education
Master of Business Administration, B.K. School of Management, Ahmedabad India
Computer Applications, M. S. University of Baroda, India
Bachelor of Science, M. S. University of Baroda, India
Work Experience:
Company Name
From Dt
To Dt
Role
CIGNEX Datamatics, NJ, USA
Nov 2012
Present
Program Manager / Delivery Head
Datamatics Global Services Inc, MI, USA
Apr 2012
Oct 2012
Program Manager
Datamatics Global Services Ltd, Mumbai India.
May 2006
Apr 2012
Program Manager / Delivery Head
TCG Software Services, Mumbai, India
Sep 2002
Apr 2006
Sr Project Manager
Alphasoft Services, CA, USA
Feb 2005
Oct 2005
Consultant
Nexgenix, Seepz, Mumbai, India
Dec 1998
Sep 2002
Project Manager
ORG MARG, India
Aug 1997
Feb 1998
Market Research, Analytics and client service executive
Torrent Pharmaceuticals Ltd, india
Jun 1996
Aug 1997
Assistant Product Manager
Project Details:
From Jan 2014 to present
Company: CIGNEX Datamatics, NJ, USA
Job Position: Delivery Group Lead
Role: Program manager
Programs / Projects Managed:
Aon Hewitt – Jan 2014 to present:
oProduct Development scrums: Program Management, Setup and implementation of multi-location scrum teams for implementation of scalable agile model in onshore – offshore mode.
oImplementation of Health related domain flows across multiple releases for annual enrolment
oInstrumentation and tooling for release, deployment, implementations support and DevOps.
Roles and Responsibilities:
Setup of scrum teams for delivery in scalable agile mode.
Coordination with internal and external stakeholders for planning and execution of scrums.
Risk analysis and mitigation, resolution of engagement level blockers.
Vendor management / contracting for engaging external vendors
Planning, tracking and reporting for various scrums.
Participation in scrum ceremonies with regards to scrum of scrums for various forums covering development teams, requirement / backlog team, technical architecture / design forums, etc.
Setup delivery processes for provisioning portal solutions based on implementation of open source products and technologies.
Development of measures and metrics, Management reporting and SLA tracking.
Demand generation, account mining and proposal mgmt. in line with goals of extended delivery center.
Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.
Technology: Liferay, Oracle
From Nov 2012 to Dec 2013
Company: CIGNEX Datamatics, NJ, USA
Job Position: Delivery Head
Role: Program manager
Programs / Projects Managed:
HP Calwin: Nov 2012 to Dec 2013: Program Management for Alfresco content management project and Portal solution for Calwin CBO.
HP Calwin: Nov 2012 to Dec 2013: Program Management for Alfresco content management project and Portal solution for Calwin CBO.
Calcas: Nov 2012 to Dec 2013: Program Management for Quote Portal solution implementation based on Liferay and MongoDB technologies.
Scripps Networks: Nov 2012 to Jan 2013: Program management for implementation of Alfresco solution for document / intranet content management solution and migration tool development.
Penske Truck Leasing: Nov 2012 to Jun 2013: Program Management for Liferay and Alfresco implementation for intranet migration.
Coach: Apr 2013 to May 2013: Program Management for consulting assignment of performance improvement of Liferay implementation.
Daiichi: Jan 2013 to present: Program Management for Liferay portal solution for intranet needs.
Axalta: Jun 2013 to present: Program management for Magento implementation for eCommerce solution.
Roles and Responsibilities:
Establish governance model for various projects and programs.
Risk analysis and approval on project proposals and estimates.
Vendor management / contracting for engaging external vendors
Planning, tracking and reporting for various programs.
Setup delivery processes for provisioning portal and ecommerce solutions based on implementation of open source products and technologies.
Management of both onshore / offshore teams for delivery of solutions to various US based clients mentioned above.
Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.
Internal and external stake holder management.
Technology: Liferay, Magento, Drupal, MongoDB, Mule, MySQL
From Apr 2012 to Oct 2012
Company: Datamatics Global Services Inc, MI, USA
Job Position: Assistant General Manager
Role: Program manager
Programs / Projects Managed:
Razorfish: Apr 2012 to Jul 2012: Program management of content management tool development initiative based on CQ5 and Liferay technologies.
Cengage Learning: Jul 2012 to Oct 2012: Program management of initiative for upgrade and re-platforming of publication metadata management system.
Roles and Responsibilities:
Coordination with program stakeholders across the business groups, IT division and Implementation teams.
Planning, tracking and reporting for various programs.
Escalation management and engagement level issue resolution.
Setup delivery processes for provisioning portal and ecommerce solutions based on implementation of open source products and technologies.
Management of both onshore / offshore teams for delivery of solutions to various US based clients mentioned above.
Engagement of other service providers / forums responsible for PMO, Technology and Architecture group, Quality, Recruitment, Staffing, Training, Finance and HR.
Technology: Liferay, CQ5, VB6, Oracle, J2EE, Mule, MySQL
From May 2006 to Apr 2012
Company: Datamatics Global Services Ltd, SEEPZ, Mumbai, India
Job Position: Assistant General Manager
Role: Delivery Head
Programs / Projects Managed:
Tata Communications: TCL - APWF : Sep11 to Apr 12 : Work flow solution for document processing and automation of claims settlement process.
BI Agile : Jan 2010 to Oct 2011 : Health Insurance, Setup of Agile scrums for defect Management, Change requests and New Development
Boss app dev and support : Jun 2009 to Jul 2010 : Health Insurance: Claim processing
Heritage Managed application Support : Jan 2008 to Jul 2010 : Health Insurance: Quote generation, Fulfillment document processing, Workflow,
Swift Application Support Services : Oct 2007 to Jul 2010 : Health Insurance: Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead mgmt Intermediaries and commission mgmt across Company, Corporate and Personal books
Web Configuration Support services : Oct 2007 to Jul 2010 : Health Insurance: Web application framework development, Portal and content management system creation, Application deployment and configuration support, App migration for J2EE upgrade
Swan app dev : Apr 2007 to Dec 2009 : Health Insurance: PMI, Member’s world, online payments, Underwriting, Compliance, Group insurance
BHA Group Risk Online : Jun 2006 to Jan 2007 : Health Insurance: Quoting portal for Intermediaries
Access Online : Nov2006 to Apr 2007 : Health Insurance: Corporate brokers portal, online product offerings
Selling to Bupa : Jun 2006 to Oct 2006 : Health Insurance: Portal for Bupa vendors
PPHQ : Jan 2007 to Mar 2007 : Health Insurance: Pre placement Health questionnaire
Roles and Responsibilities:
Setup agile practice for BHW and Bupa International teams with best practices covering Kanban and Scrum.
Delivered 18 projects in distributed agile mode following scrum practices: Daily standup meetings, Sprint planning, Sprint Retro, Show and Tell, Backlog grooming, Reporting on metrics (Velocity, Burn down charts, User Story points delivered, # of USP with done status, # of Impediments, etc)
Managing dedicated offshore software development and support center for Bupa - large healthcare insurance provider of UK & Australia.
Provisioning of Development and Application support services for multiple application groups across different technology platforms with a team of 100+ resources.
Responsible for Delivery, Program Management, Budgeting, P&L, Client Engagement, knowledge management, Service Setup and delivery, SLA Management, management reporting,
Responsible for setting up Managed Application Services based on ITIL processes
Executed multi-year contracts amounting to 2.7 M GBP
Developed and supported applications covering Claims and Pre-auth, Policy administration, Sales and Renew, Provider Maintenance, Product administration, Quote and Pricing, Complain Management, Fulfillment, Contact Management, lead management Intermediately and commission management across Company, Corporate and Personal books
Solutions using industry standard products like Halley’s Rules engine for Claims underwriting, Viewstar for document processing, Thunderhead for document fulfillment, Pega workflow for complain management
Engagement of other service providers / forums responsible for PMO, Six Sigma council, Quality, Recruitment, Staffing, Training, Finance, HR, etc
Technology: J2EE, Jahia, .net, Biztalk, Sharepoint, Cobol (Unix), Oracle 9i /10G, VB, Pega, Heritage Applications, Web Services, SOA
From Jun 2005 to Apr 2006 and Oct 2002 to Feb 2005
Company: TCG Software Services, Mumbai, India
Job Position: Managing Consultant
Role: Sr. Project Manager
Projects Managed:
NGT for Sterling Testing, USA: Jul 2005 to Jan 2006: Project Management for implementation of Security and Background validation workflow solution using BPM tool. Engagement covered scope from consulting to solution implementation.
Realm for Option One Mortgage Corporation, USA: Oct 2003 to Feb 2005: Project Management for provisioning end to end default management solution covering entire development lifecycle from consulting to post production support
Roles and Responsibilities:
Managing offshore delivery of IT Services to Option One Mortgage Corporation (OOMC). OOMC is Major sub-prime mortgage firm from CA, USA.
Delivered on IT services outsourcing methodology that delivered with saving of over 40% to OOMC
Executing a multi-year, multi million US$ Default Management program, covering end to end REO Cycle (Asset Acquisition to Escrow) of Assets.
Responsible for Delivery, profitability, budgets and a team of close to 30 people.
Successfully delivered multiple applications servicing the following business areas: Payoff, Repurchase, Real Estate Owned, Loan and Broker Audits, Loss Mitigation, and Business Partners Portals (Brokers, Attorneys, Title Agencies & Field Services)
Mortgage Industry Solutions & Services: Fidelity MSP (Alltel), Lionbridge Lenstar, Fidelity NewTrack, BridgeLink BPO, FATCO WebTrack Title, REO.com, Info1 Credit Information, FNC Appraisals
CIO level presentations to OOMC and other firms such as Fairbanks Capital.
Project Management covering planning, monitoring, tracking, reporting and controlling functions.
Technology: Workflow, Visual Business Rules Modeling, Web Services, SOA, J2EE, Weblogic, InConcert, WLI, Rational, SOAP, J2EE, Fuego 5.5 BPM, Tomcat, SQL Server 2000.
From Feb 2005 to Oct 2005
Company: Alphasoft Services Inc, CA
Job Position: Technical Consultant
Role: Technical support and Build Coordinator
Projects:
Order Processing: Mar 2005 to Jul 2005: Provide technical support for E Commerce – B2B site and order processing pipeline for warehousing and logistics solution.
Roles and Responsibilities:
Provide technical support for production support and release management.
Coordination with offshore technical team.
Interface with business team for clarification of new requirements.
Technology: Jboss, Tomcat, SOAP, Axis, J2EE, Oracle database Server, Unix
From Dec 1998 to Sep 2002
Company: Nexgenix, SEEPZ, Mumbai, India
Job Position: Consultant
Role: Project Manager
Duration: Dec 2001 to Sep 2003
Projects Managed:
ICS-TTS for H&R Block: Apr 2003 to Sep 2003: E Commerce-B2C site for enrollment to classes on taxation
Dialog: Dec 2001 to Sept 2003: Data Conversion tool and factory setup for transformation of non-structured data to structured uniform repository.
Roles and Responsibilities:
Project coordination for planning, tracking, monitoring, reporting and controlling activities.
Project status reporting and stake holder management.
Implementation of quality system and participation in quality audits for ISO and CMM implementations.
Developed various B2B and B2C applications for multiple clients
Conducted study to propose solution and design for integration to Ariba, Purchase Pro and Commerce One market places. - B2B stie
Technology roadmap studies and product comparison
Implementation of tools for content management for B2C site.
Consulting and solution design for B2C site on specialized notification service.
Developed portal solutions for vendors and channel partners
Web site for managing classes for training on taxation
Technology: SQL Server 2000, Java, Struts, Unix, SQL Server 2000, XML, Java 1.3, ASP, JSP, Windows 2000, MS SQL 2000, DB2
Company: Nexgenix, SEEPZ, Mumbai, India
Role: Project Lead
Duration: Dec 1998 to Nov 2001
Projects:
CSEII: May 2001 to Oct 2001: Customer Service efficiency improvement initiative: Decision Engine, mailbag system, dispute handling by phone and submission of documents to association for processing chargeback
Signtronix: Oct 2000 to Nov 2000: B2C-Content management system for Customer / Channel partners
Ceridian: Dec 1998 to Jun 1999: Application migration and Upgrade program using factory approach for payroll processing applications
Roles and Responsibilities:
Coordination of project activities, creation of WBS, Estimation, project progress reporting, Issue resolution and other day to day project execution responsibilities.
Carried out reengineering and automation of manual processes for leading provider of employment and background screening services.
Re-engineered application for provision of verification and assessment services for covering background checks, drug testing and other key verification and assessment services.
Executed large engagement in factory approach for Ceridian to carry out upgrades to their systems without customization carried out at each implementation.
Technology: Visual Basic, Informix 9.2.1, C, Weblogic, Windows NT v4.x, HP UX 11, Site Server, Fuego 5.5 -J2EE BPM tool, SQL Server, J2EE, Arev, R-Basic, OI, Windows and DOS
Contact this candidate