Manager Customer Service
Resume:
VIRGINIA PACKMAN
*** **** *** **, ******, FL ****0
jrpviking@gmai l .com
PROPERTY MANAGEMENT PROFESSIONAL Faci l ities Management * Lease Preparation & Renewals * Relationship Cultivation * Rental Agreement Management EXPERIENCE
Express Employment Professionals
Administrative Assistant • Naples Fl 7/2016 – Current Assistant to Community Manager at a 360 Lot Manufactured Home Community
Assisting in the transition process of a newly acquired property, whi le providing professional, personable customer service to al l walk in's and cal l in's at the Front Desk.
Accounts Receivable col lections of current and past due rent, uti l izing Rent Manager. Offering payment options of ACH or Onl ine at the company's website.
Standardizing office practices and procedures to coincide with al l other properties within the organization.
Provide Home Sales, Leasing and Park information to potential owners and lessors. Obtaining and submitting appl icants information into Back Office for corporate review.
Accounts Payable setting up vendor fi les by col lecting vendor information, W9's and certificates of insurance then submitting, by strict procedures, to Back Office.
Inventory and ordering of office and maintenance suppl ies.
Communicating with Maintenance Department as necessary.
Communicating with Col l ier County Permitting, General Contractor and Sub Contractors for smooth schedul ing of new home set up.
Administrative Assistant • Naples FL 04/2016 – 06/2016 Assistant to General Manager at a 100+ Unit Condominium located in Pel ican Bay
Develop Resident and Vendor relationships to obtain contractor's proof of insurance, l icenses, and agreement of the condominiums Rules and Procedures/ documentation necessary for smooth schedul ing of strict timel ines for summer construction projects needing use of elevator and parking.
Mai l ing of Quarterly Assessments, Directory Updates, and Meeting Notices.
Drafted a Procedure Manual for the administration office in an effort to help the GM let go of input on every single basic office procedure.
Processing Payables and Receivables.
Inventory and ordering of office, cleaning, and maintenance department suppl ies. Alice's
Co-Owner & Manager • Fort Myers FL 33912 01/2013 – 03/01/2016 Responsibi l ities and accompl ishments include
Manage and direct kitchen and wait staff with day to day restaurant operations to ensure meals prepared appropriately and uphold exceptional customer service.
Greet and service customers' with accommodating food orders and special requests and del iver meals.
Prepare and cook home style and vegan meals including dai ly specials, whi le ensuring preparation areas sanitized and clean and food thoroughly cooked to avoid contamination and food borne i l lness.
Wash, cut and prepare fruits and vegetables and ensure knives sharpened and free from cross contamination.
Managed cash register transactions, including credit cards and provided exact change to support accurate nightly closing.
Answered phones uti l izing multi -l ine phone system and take customers' pick up and del ivery orders.
Maintain clean and sanitized kitchen and dining areas and ensure safety standards meet and in compl iance with State Health Department guidel ines.
Prepare kitchen for next shift and store food appropriately.
Inventory and ordering of food and suppl ies.
Alico Self Storage
General Manager • Fort Myers FL 33912 09/2002 – 07/2015 Responsibi l ities and accompl ishments included:
Managed bui lding construction logistics and coordinated bui l d out in col laboration with General Contractor to ensure bui lding completed within strict time demands.
Drafted storage rental agreements and resolved customer's questions and issues to ensure leasing options ful ly supported for 565 units.
Analyzed accounts payable invoices and prepared checks for disbursement uti l izing QuickBooks.
Bui lt and cultivated customer relationships and managed bi l l ing invoicing and col lections to support accounts receivable initiatives.
Developed promotional advertising and faci l i tated on-site auctions that recovered loss of rent due on defaulted storage units.
Researched self-moving rental truck companies and partnered with U-Haul and became a $36K annual ly dealership and normal ly ranked within the top 15 of our area.
Scheduled truck rental pick up and drop off and managed contract processes to support U-Haul leasing requirements.
Studied USPS requirements and submitted Contracted Postal Unit appl ication which increased company revenues by
$53K annual ly.
Researched personal mai lbox requirements and instal led 80 mai lboxes that increased company revenues by an additional $8K annual ly.
Managed office and post office operations along with retai l sales of boxes, locks and packaging suppl ies.
Created donation center and col laborated with customers' to donate unwanted items to non profit organizations, including the local Animal Refuge Center, Make-a-Wish, Disabled American Veterans and American Cancer Society that helped recover loss of rent in the storefront bui lding due to excessive vacancy during the economic slowdown, whi le developing revenue for the non-profits.
Maternity leave 03/2002 - 09/2002
Precision Plumbing of Southwest Florida, Inc.
Scheduling/Service Dept Manager • Golden Gate FL 04/1999 – 03/2002 Estimating
Schedul ing 10+ crews with 30+ employees, determining materials and manpower needed for particular job and obtaining info of each job at the end of the day for next day objectives
Dispatching / Radio to send crews to other locations when finished at jobsite or rearrange priorities.
Reading of residential blueprints, highl ighting of blueprints for amount of items needed for takeoff, estimating.
Price quoting for fixture upgrading, pricing and invoicing of additional work authorizations.
Inventory and ordering pipe and suppl ies for warehouse and job sites. Dee Bee Management / Oaks Apartments
Onsite Residental Property Manager • Green Blvd. Naples FL 04/1995 – 04/1999 Oversee 72 unit Residential Apartment Complex with al l aspects of Leasing - Maintenance - Repairs - Pool operations
Prepared rental agreements, including renewal and col lected monthly rent payments to ensure residents in compl iance with regulations.
Drafted and posted 3 day notices for late payer 's and fi led forms at the Col l ier County Courthouse.
Managed property surroundings and maintained grounds and pool to ensure premises beautiful and in compl iance with safety regulations.
Making sure move outs were ready for rent and repair requests address ed.
Performed or scheduled appl iance, roof, plumbing, air conditioning repairs and maintained bui lding to ensure customer service nice for residents.
Bui lt and cultivated vendor relationships and negotiated pricing to ensure repairs were cost effective and within strict budget guidel ines.
Inventory and Purchasing of appl iance parts, chlorine, paint, suppl ies, water heaters. EDUCATION
State University of New York
Delhi New York Accounting Major 1979-1981
completed 1 1/2 years
Insurance Institute of America
FL Department of Financial Services General Lines 220 License License #A153575 1991 - 2010 AHAM - NARDA
EPA Certified Type 1 Technician 1997
Safe Serve
Certified National Restaurant Association Safe Serve Manager's License 2012 - 2017 Larson Educational Services
Community Association Manager FL Department of Business & Professional Regulation License #CAM46706 05/2016 - 9/30/2016
State of Florida Health Department
Florida Administrative Code Chapter 64E-9 CPO Certified Swimming Pool Operator 05/2016 - 2019 State of Florida Notary Public
Exp 7/24/2019
Reference
Gary Nelson 239-***-**** *****@***.*** (preferred contact method) Professional
Fort Myers FL
Reference
Todd Colie 239-***-**** Fort Myers FL Professional Reference
Barbara Jo anne Carico 239-***-**** Bonita Springs FL Professional Reference
Larry Langley 239-***-**** Golden Gate FL Professional
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