Sales Customer Service

Doris Dove White

**** *. ******* ***., *** *** 312-***-****

Chicago, Illinois 60649 ******@*****.***

Professional Overview

Focus: Sales and Customer Service

Highly qualified, offering years of Sales, IT/Telecom, Management, and Customer Service experience. An experienced professional that excels in uncovering customers needs, providing solutions, handling objections and closing sales. Recognized by management for ability to organize and prioritize project workload. Focused on professional growth. Consistently meet or exceed corporate goals and expectations.

Key Areas of Expertise

CRM - Microsoft Dynamics, Salesforce, WEBEX, Database design, SQL Queries

Excellent verbal and written communications skills

Experienced Closer

Microsoft Office 2010, Certified SharePoint 2010 User

Multi-task and meet deadlines

Systems: Avaya, Nortel, Cisco, Meridian, LC-Win, ProComm Plus,

Motivational management style

Outlook, Access, ACT, Internet

Effective instructor and public speaker

ADP, Peachtree, Quicken, Quickbooks, Fasttax, CoStar

Organized and productive

Audio/video conferencing

Strong customer service skills

Education

Roosevelt University, Chicago, Illinois. Bachelor of Professional Studies: Telecommunications,

New York Institute of Technology, New York, NY, Master of Business Administration (MBA),

Senior Sales Executive, Self-Employed Broker, Chicago, Illinois 09/04- Present

Financial Services/Employee Benefits. Exceeded quota every month, generating over 4 million in sales. Developed customer base by word of mouth, social media, direct mail, networking, partnering, online marketing and cold calling 100+ calls daily, group/individual presentations to C-level executives as well as the self-employed, networking events, referrals and warm leads. Maintained and upsold existing clients and sold B2B in every vertical.

Generate New Major Business Accounts

Develop New Business Development Strategies

Business Plan Development: identifying areas of opportunity and potential customers by product/service type, industry, company size, geography, etc.

Sales Projection and Budget Planning

Meet and exceed daily requirements for prospecting through active phone calls, emails, social media and internet search, etc.

High degree of customer interface through face-to-face meetings, teleconference calls, emails, web conferences, etc. by meeting daily and weekly customer contact requirement set by management

Use company's CRM system to record all customer contact, communication and discussion information

Meet and exceed predetermined goals on both a monthly, quarterly and annual basis.

Weekly sales activity reports

National Account Executive, Briefing.com, Chicago, Illinois 06/09- 3/10

Market Research Services. Developed new accounts by Email Marketing, direct mail, online marketing, cold calling 100+ calls daily to C-level executives, also through warm leads. Developed and accomplished a region lead generation plan, meeting or exceeding monthly or annual targets. Met or exceeded my quota consistently. Participated fully in training sessions, sales meetings, skill building and professional development classes. Identified decision makers amongst the targeted leads in order to start sales process. Worked with Director of Sales to determine essential strategic approaches for sales. Maintained and expanded the database of prospects of the organization. Maintained existing clients and sold to CIO's, US and International Equity Traders, brokers and Institutional Investors website investment services as well as Bloomberg services which are the following:

Independent Live Market Analysis

Generate New Major Business Accounts

Meet and exceed daily requirements for prospecting through active phone calls, emails, social media and internet search, etc.

Use company's CRM system to record all customer contact, communication and discussion information

•.Live market coverage, earnings coverage and broker research

•.Unbiased market commentary and analysis

•.Actionable investment and trading ideas

•.Research tools, filters and alerts, with customizable content

IT/Telecom Administrator, Calyon Financial Inc., Chicago, Illinois 01/03-08/04

Set-up cellular accounts with the following vendors: AT&T, Sprint, Nextel, T-Mobile and Verizon

Telephone administration/support - Avaya and IP Cisco Environment/VOIP

Oversee telecom installations, circuit request

Billing analysis for all telecom invoices

Purchasing manager for Information Technology Department- hardware, software licensing

Coordination of Disaster recovery plan - phone lines, hardware - Avaya and Cisco, PBX

Handle all moves, adds and changes for entire Company

Generation of all telecom reports

Telecom Administrator, Egon Zehnder International, Chicago, Illinois 01/00-11/01

Managed all vendor relations and telecom issues, lead our VOIP integration in an Avaya and Cisco environment, performed all moves, adds, and changes for the Phone Lines and Voice Mail, setup audio/video conferencing, provided software support such as troubleshooting, installs and updates for eight US offices. Reported to the Regional Director of Information Technology

Identified and acted on potential voice telecom issues

Opening tickets and troubleshooting problems with phone sets and lines

Designed and maintained Access database system - 100,000+ database - SQL queries/report

Network Coordinator for all new hires

Updating and maintaining the Intranet

Provided end user training on Avaya systems (voicemail, setup)

Managed IT Assistant

Handled all PDA's, cell phone and calling card accounts through Nextel, Sprint and AT&T

Monitored Siemens Hicom 300 Server

Prepared monthly billing reconciliation, payment and departmental allocation for invoices from service providers

Software Licenses

Analyzed company local/long distance and calling card telecom bills for accuracy

Operations Manager, AnswerThink Consulting, Chicago, Illinois 06/97-12/99

Reported to the CoFounder/COO of the Company.

Managed and established all operational procedures

Human Resources responsibilities

Handled all technical and voicemail issues in a Nortel environment and managed Client database on Access

Maintained and prospect vendor relations with network and software manufacturers

Managed all facilities of office - office space, moves, equipment and furniture

Executive support to the CoFounder/COO

Managed Administrative Staff

Analysis of financial statements, projected budget and client billing

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