Customer Service High School
Resume:
BonitaM. Williams
Chicago, IL *****
**************@*****.***
Summary of Qualifications:
Over 10 years of experience in the mailroom industry/ HospitalityService.
Over 10 years of customer service experience in dealing with clients andcustomers.
Ability to work in a fast pacedenvironment
Effective communication andHospitality services.
Provide quality customer service andassistance in any environment
Extensive computer knowledge and knowledge ofMicrosoft programs Experience:
RICOH, Chicago, IL
February2010-Present
Mail Services, Mail sweeps, with delivery and pickup, threetimes a day
Shippingand receiving, Inbound Priority Shipments: All incoming FedEx, UPS, DHL, Messenger and UnitedCo mail are received by the service center.
Supply Management, RICOH- Maintains the supply inventory for all floors. Supply areas are checked daily for stock.
Berverage services set up; Beverage service is available when reserving a conference room by placing the order in the subject line of the appointment. ( HDQ) Service Center.
Canteen Services RICOH-Manages the canteen areas byensuring the coffee is made each morning, the supplies are replenished, and the area is clean though the day. This Includes the weekly refrigerator and freezer clean out every Friday at timely manner.
Provide Customer Service assistance in a fast pacedenvironment.
Assisted staff with projects andvarious other administrative duties Mail Assistant/Receptionist
Williams Lea, Chicago, IL
April2003-February 2008
Sortedand properly place incoming and outgoingmail
Operated the switchboard successfully routing incoming telephone calls andhandling customer request.
Schedule and handle the database log in the information for the various conferencerooms
Greetedand directed guests and visitors to their meetings room
Provide Customer Service assistance in a fast pacedenvironment.
Inputting Meetings andClients into Database andExcel Spreadsheets
Assisted staff with projects andvarious other administrative duties Education: Goodwill Industries of Metropolitan Chicago, Illinois Completed Pre- Employment Skills Training - 2009
Richards Vocational High School, Chicago, IL -Diploma -1984
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