Summary

Results oriented SAP Training and Support Professional. Seventeen years of Adult Learning Theory experience and ten years of SAP technical-related training through multiple learning methods. Champion for Change/Continuous Improvement and Support. Superb organization, development, facilitation and interpersonal communication skills.

Instructional System Design (ISD/ADDIE)

OCM Business Analyst – Process Mapping to SAP Change Functionality

Train the Trainer (T3)

Onsite Support for Pre-Deployment, Post Go-Live, Helpdesk, Issue Resolution

Excellent Client Facing Skills

Active US Secret Security Clearance

Honorably Retired from the United States Air Force 1986 to 2006

Experience

DoD-US Army/GFEBS/SAP 2012 to 2016

SAP Onsite Support, Audit Support and Training

Audit Support - Created Standard Operating Procedures (SOP) for all areas of responsibility to include Procurement (Spending Chain), Reimbursable, General, Civilian Pay, IDOC processing, DTS and GRC

Developed job aids for Audit Controls and Attributes to allow users to complete sample checklists

Facilitated Audit training and support meetings to ensure users are familiar with controls

Reviewed Audit samples for accuracy of screenshots, explanations and supporting documents

Led end users through their day to day activities in SAP/GFEBS system to ensure smooth change transition from legacy systems

Supported Business Processes for PR’s, PO’s, WBS’s, Sales Orders, SOF, Payroll, HR, and BI

Troubleshot Payroll, Contracts and Purchase Card IDOC errors and provided solutions

Tier II Helpdesk support for the Army Test and Evaluation Command, resolving incident reports

Performed site visits to facilitate daily activities and lead year-end close functions

Created Training Desktop and Quick Reference Guide’s (QRG) for common transactions

Developed, facilitated training for specific transactions, reports and Business Intelligence (BI/BEX)

Trained Government Purchase Card (GPC) Certifying Officials on GPC/Credit Card Process

Working group leader, created a SharePoint repository for new and specific training

DoD-US Army/GFEBS/SAP 2009 to 2012

SAP Power User Training Lead for Spending Chain/Reimbursable, RM/MM/FI/SD/PS

Designed, developed and delivered Power User RM/MM/SD training material and SAP strategies

Facilitated specific training sessions for the GFEBS Power User Program and processed in LMS

Successfully trained over 2500 Army GFEBS Power User candidates

Provided Step by Step transaction instruction, including walk thrus and over the shoulder training

Led users through scenarios in SAP Training Environment using staged data

Continued to update training material, data and delivery based on GFEBS updated functionality

Trained new instructors on course material, facilitation processes and logistics

SAP Instructional Designer/Trainer, Imperial Irrigation Dist. (IID), El Centro 2009 to 2009

Performed business process analysis to ensure smooth upgrade and deltas were addressed

Used Resite to develop BPP’s/Work Instructions, linked to SAP Context Sensitive Help

Facilitated 25 courses/sessions, to 400 IID employees to support upgrade Go-Live

SAP Business Analyst/Training Consultant, DoD-US Army/COE, Dover, 2009 to 2009

PS/SD Functional Team/Training for US Army Center of Excellence/Gold Master

Produced test scripts and performed integrated testing on the Gold Master Solution

Created BPPs, Work Instructions, Job Aids, using UPK for all required courses

SAP Instructional System Designer Lead, Applied Materials, Santa Clara 2008 to 2008

Instructional System Designer/Training Developer Lead for the Solar Business Group Operations SAP ECC 6.0 implementation.

Lead Designer for SAP courses PS, MM, SD, IM, EM, and SCN modules

Managed 4 developers for SAP training development and Train the Trainer

Developed 12 courses and 140 RWD uPerform simulations and Work instructions

SAP Instructional Designer/Trainer, DoD-US Army/GFEBS 2008 to 2008,

2008 to 2012

Designed and delivered high-quality training and performance support materials for 79,000 US Army end users (SAP ECC 6.0)

Developed and implemented the PS end user training strategy

Analyzed, Designed, Developed, Implemented and Evaluated (ADDIE) training strategy

Taught T3 course to 30 new instructors for onboarding to support implementation

Performed RWD Info Pak Administration and Author duties

Created Info Pak Performance Support Website for Context Sensitive Help

Facilitated PS, PM, MM, SD, SAP Basic Navigation, ECC and BI Reporting courses

Tracked and analyzed training performance metrics in the Army Learning Management System

Assisted in role assignment, mapping and role to course metrics

ERP Change and Learning Lead, Honeywell Intl., Tempe, AZ 2006 to 2008

Provided SAP Training/OCM Project Management Leadership

Met deployment and sustainment needs for PS, QM, FI/CO, GTS Modules

Processed mapped effective training and change solutions

Spilt SAP modules into training buckets for effective role mapping and transaction placement

Performed RWD Info Pak Author and Administrator duties

Created BPP’s, QRG's, Work Instructions, Assessments and Simulations

Developed and delivered Aero T3 course to Super Users including adult learning theories

Worked with company stakeholders to identify organizational changes and practices

Facilitated Six Sigma communication process for SAP rollout to Aerospace division

Six Sigma Greenbelt Project Manager for the SAP communication tollgate processes

Lean/Continuous Improvement/OCM Project Manager, USAF, Luke AFB, AZ 2004 to 2006

Created and led award winning Lean/Continuous Improvement project from the ground up

Implemented Lean processes throughout 30 Buildings and over 100 processes

Developed 5S/Lean curriculums and facilitated classroom training for over 800 personnel

Managed Kaizen events and Value Stream Mapping saving $6M in flying costs

Networked with the Lean Shingo Prize winner Boeing Crossbow Apache division

Improvement efforts led to the 2005 Department of Defense Lean Recognition Award

Aircraft Inspection Section Manager, USAF, Luke AFB, AZ 2003 to 2004

Performed Flight Chief duties for four F-16 Aircraft Phase Inspection docks

Supervised/Managed 45 F-16 Crew Chiefs and Specialists

Flightline Manager, USAF, Osan AB, ROK 2002 to 2003

Managed sixteen F-16 Aircraft and 60 personnel for maintenance and flying operations

F-16 Aircraft Maintenance Master Instructor, USAF, Luke AFB, AZ 1998 to 2002

Taught FAA Aircraft Maintenance course; graduated over 500 of the world’s finest F-16 Crew Chiefs

Defensive Driving School Instructor, Statewide, AZ (Part-time) 1999 to 2002

Trainer for the Arizona Supreme Court, facilitated state approved defensive driving course

Education

BS, Corporate Training and Development–Wayland Baptist University, Plainview, TX 2001

AA, Instructor of Technology in Military Science–Community College of the Air Force, Dothan, AL 2000

AA, Aircraft Maintenance Specialist- Community College of the Air Force, Dothan, AL 2000

Training:

Coaching & Teambuilding

Change Management Training

Six Sigma Plus Greenbelt Certification

Lean Process Improvement Certification

Adult Learning Program Certification

RWD Info Pak Publisher Certification

RWD uPerform Authoring Certification

Instructional System Designer Certification

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