Sales Customer Service

Alexander J. McChester

**** ********* ***, *********, ** - 248-***-**** - *.*********@*******.***

OBJECTIVE: To contribute to your organization’s objectives by applying the skills and knowledge I have gained through my experience as a Project Coordinator at Wesco Distribution, Inc.. Additionally, I want to use this opportunity as a way to demonstrate my leadership skills, sales/prospecting skills, relationship building skills, and my dedication to excellence.

EXPERIENCE

Project Coordinator, Project Coordinator, Wesco Dist., LA, CA March 13’ – Present

Completed a strenuous 1-year training program consisting of product training and warehouse training

Progressively assisted the VMI experience for one of our largest customers in the market

Contributed in to creating a higher level of rapport with the customer due to my VMI performance

Actively supported another key account (Chevron Global) by maintaining our monthly sales goal of 2Mil/mo

Played a major role in our RMA process averaging an amount of 20 RMAs processed a week

Completed & Processed 85-100 sales orders a week while still quoting around 50-75 requests a week

Created many reports for the Chevron account to assure great levels of efficiency in regards to their reception of our processed orders and quotes

INSIDE SALES ACCT MGR, SHI International INC,Somerset, NJ Oct 12’ – March 13’

Proactively increased bottom line by 5-10% while servicing the IBM account

Generated 30-40 quotes a day for the IBM account to assure great customer service

Contributed strongly to building a great customer relationship by quoting and processing orders in a

proficient manner

Participated in many outside trainings in order to sharpen up my product knowledge

Actively headed many major bids over $25,000 or more as the lead account manager

OUTSIDE SALES, Business Sales Leadership Development Program, AT&T, MT. Laurel, NJ July 11’– Sept 12’

Developed prospecting skills to achieve an average appointment ratio of 15:1

Surpassed wireline sales quota by over 200% within the third month of training

Proactively managed 3 Retail Store locations and assisted them in producing an average of 45 Gross Adds (lines of service) per month

Averaged over 120% in one of my quota buckets Mobility Application Production.

Created and executed new business contracts for wireline services

Learned to manage sales funnel in terms of 30, 60, and 90 day opportunities

Progressed sales from prospecting stage to close with whitespace and greenspace accounts

Consulted with an irate customer which then led to a closed sale of 6 GA’s and SBS Backup and Go

Became proficient in qualifying customers for wireline services such as MIS, Bvoip, and many others

Successfully presented MAP proposals to customers which equated to a 1:1 close ratio

AFFILIATIONS

Toastmasters, Atlanta, GA, 7/11-Present

Won 2 back to back table topic competitions at the Toastmasters meetings

Change for Change, Atlanta, GA 7/11- Present

Participated in Change for Change which entailed feeding the homeless in the Atlanta, GA Metro area

EDUCATION

HOWARD UNIVERSITY, Washington, DC 8/07 – 5/11

Bachelors of Business Administration

SKILLS & SOFTWARE PROGRAMS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Outlook, and Microsoft Access

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