Customer Service Sales

MONA L. HALL

732-***-**** cell **********@*****.***

CAREER SUMMARY

Results-driven professional with experience in group health insurance underwriting, combined with marketing, customer service, and strong administrative management skills. Successful in assessing plan benefit design while providing competitive pricing. Excellent analytics, problem-solving, written/interpersonal skills with the ability to inspire trust and respect with clients and colleagues alike.

Skills

Manage assigned book of business and build relationship with existing clients

Manage retention goals and drive the sale of additional services and coverage levels

Collaborating with key internal contacts, clients and customers

Coordinating all aspects of benefits program, administrative support and customer service

Customer confidence building and cultivate client relationships

Responsible for day-to-day account management

Competent with all facets of health insurance and group underwriting

PROFESSIONAL EXPERIENCE

CLOSETS BY DESIGN, Charlotte, NC 2014 – Present

Design Consultant

Provide guidance and be creative through design while organizing other people’s space. Quickly develop positive rapport with customer. Meticulously detail oriented. Possess excellent people and communication skills, able to listen to customer’s need, interpret and provide workable solution. Driven, work independently and manage time well. Motivated to sell.

COMBINED INSURANCE COMPANY, Red Bank, NJ 1997 – 2013

Underwriting Consultant, formerly Lead Underwriter (2007-2013)

Managed multiple client relationships coordinating all aspects of health benefits program including analysis, evaluation, implementation, communication and maintenance while comply with PPACA mandates. Directed training and development of underwriting staff.

Managed lead sales of renewals and new large case quotes

Ensured plan/RFP integrity and post-sale implementation.

Achieved premium plan, growth and profitability in accordance with corporate revenue targets.

Generated monthly and year-to-date profit and loss statements.

Produced accurate and timely objectives ensuring quality service.

Developed and continuously strengthened producer/account relationships.

Senior Underwriter (2001-2007)

Oversight of all aspects of the student medical underwriting process. Communicated effectively with business partners and the producer sales force. All resources utilized in a team-related atmosphere.

Special Risk Underwriter (1997-2001)

Accomplished goals of renewing current groups and underwriting new accounts. Enhanced relationships and cultivated new relations with market producers. Maintained service standards to enforce policy retention. Created innovative approaches customized to meet or exceed customer expectations and needs.

EDUCATION

Bachelor of Science, Management Science

SUNY at Plattsburgh, Plattsburgh, NY

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