Customer Service/Support Representative
Resume:
June Giles
***A Mayland Avenue
Atlanta, Georgia 30310
*.*******@*****.*********:*.*******@*****.***
mailto:*.*******@*****.***
Objective: Having the privilege of being employed by several companies, my expertise lies within the customer service professionalism, courtesy and positive results. With the ability to learn new information technology and adapt to new policies and procedures.
Experience:
2/2016-Present
DassoUSA/EasoonUSA - Customer Relations Representative – Atlanta, GA
Assisting Homeowners, Builders, Retailers and Distributors with hardwood and bamboo flooring, bamboo decking and siding needs
Providing quotes and appropriate quantities based on square, linear or board feet
Face to face presentations, demonstrations and closing sales
Processing orders using SAP One and OS Logistics 3P via weborders or emailed
Quality Control to ensure all orders are accurate before departing warehouse
Processing payments using Authorized.net and First Data
Setting appointments for LTL and truck load pick ups, cancellation and routing changes
Maintaining warehouse showroom
Assisting with sample kits for bamboo decking and siding
6/2013-Present
Georgia Community Support & Solutions – Direct Care Provider – Atlanta, GA
Providing direct care for special needs individual – 1 on 1 ratio
Perform or assist service recipient with personal hygiene as needed (bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and service recipient appearance). Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions. This may include reading and recording the persons temperature, pulse and respirations; other as needed personal care services, diabetes testing
Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.
Maintain current certification as required by Georgia Community Support and Solutions and State of Georgia
2/2005-9/2011
SynQ Solutions, Inc/Priority One Staffing – Client Services Rep II – Norcross, GA
Handled in-bound/outbound calls processing orders and expediting all customer shipping destinations updates, delivery dates changes via fax, email and by phone
Received Employee of the Month for Outstanding Customer Service
Supported Senior Director, Program Managers, Client Services Representatives and Receptionist
Assisted Call Center Manager with training new client service representatives
Provided Client technical support to end users account set up, password reset, location assigning and data reports
Assisted Program Managers with processing national promotional distribution orders
Communicated effectively with multiple departments for promotional distribution planning
Performed inventory maintenance including item set up, substitution parts, description accuracy
Processed new store merchandising kits for company and dealers locations
Tested trial orders for promotional items distribution and quality assurance
Processed backorder inventory, transferred, processed and completion within 24 hours
Planogram reset and merchandising of cell phones, laptops and other wireless devices
Assisted accounting department with return merchandise
Revenues from returns 150K+ company compensation
Provided excellent verbal and written correspondence skills
Proven problem solving, research and resolution skills
Education: Atlanta Technical College - Graduated 5/13
Phlebotomy Technician
Skills: Microsoft Word, Excel, Powerpoint, Great Plains Outlook, Office 365 and MiniOfs, SAP One, Customer Support/Service, Problem Solving, Research and Resolution
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