Customer Service Data Entry
Resume:
Jasmine Parr
********@*****.***
PROFESSIONAL SUMMARY
Qualified, competent and self-motivated professional with several years of customer service, inventory management, processing payments and deposits. Demonstrated strengths include: multitasking and answering high call volumes and client-focused support to mobilize the production, management and efficiency of fast-paced, dynamic medium to retail and banking. Adept at working collaboratively with diverse groups and handling complex problems efficiently.
EDUCATION
University of the District of Columbia- Washington, DC Associate Degree, 2013
Calvin Coolidge Senior High School – Washington, DC High School Diploma, 2008
PROFESSIONAL EXPERIENCE
Congressional Federal Credit Union
Teller 2016- Present
Process member transactions ranging from deposits, payments, transfers, as well as cross sell beneficial products to secure member’s needs. Answer questions to uncover members financial needs from mortgages to personal loans, auto loans and lines of credit.
File documents properly for annual audit.
Complete monthly sales goals.
Manage members concerns with excellent listening skills and providing an overall positive experience.
Maintain member’s information by following secure procedures.
Perform back office task to resolve errors in daily work.
Answer member’s calls and resolve any questions and concerns for payments, fees and fee reversals.
Wells Faro
Teller 2012 – 2015
Processed customer’s transactions successfully by performing payments, deposits and transfers to customer’s accounts. Cross sell beneficial products and mange and resolve customers concerns in a timely fashion. Cross train new team members and provide peer coaching. .
File documents properly for annual audit.
Complete daily sales goals to be the top banker in the district.
Manage high call volumes and directing customers call to appropriate person of interest.
Complete monthly store compliances.
Tracked daily sales goals for fellow team members.
Supervise new team members with confidence with processing customers transactions and customer service
Maintain and manage new team members questions and concerns with day to day operations( opening and closing of the store, teller differences and balancing of teller cash drawers.)
Target
Customer Service Team Member 2009 – 2014
Manage Customer service for accurate processing of returns and exchanges. Resolve customer’s questions and concerns to provide excellent customer service. Process customer’s payments and order products upon requests. Cross train new team members about store systems and processing customer's transactions.
Maintain ownership of customer’s transactions making sure that the customer was aware transaction is being process accurately.
Relieved mangers for lunch breaks and supervise team members and observing transactions being process accurately.
Maintained proper organization of stocking and staging areas in accordance with company guidelines and supervisor instructions.
DC Department of Transportation
Intern Administrative Assistant 2011- 2011
Assisted with the relocation of office buildings to ensure proper handling and sensitivity of documents. Assisted various departments with organization of which documents are being properly designated and archive. Data entry of documents to ensure proper accuracy when locating documents.
Assisted with creating spread sheets for data entry for creating organization with documents.
Provided assistance to supervisor to observe proper distribution of boxes and supplies.
Maintained proper organization of stocking and staging areas in accordance with company guidelines and supervisor instructions.
TRAINING AND CERTIFICATIONS
Microsoft Certified Professional (MCP), License: F155-5256 2012
Legal Researching and writing 2013
TECHNOLOGY AND TOOLS
Applications Windows 7, Microsoft Office 2010-2013 (Excel, Word, Outlook), 60 wpm
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