Sales Enginner, Telcom Project Manager, Telcom Product Manager

DOUGLAS CARON

**-* ***** ****** *******, Carver, MA 02330

Home 508-***-**** Cell: 508-***-**** E-mail: ******@****.*** SALES ENGINEER / APPLICATION ENGINEER

Telecommunications Executive with extensive experience in fiber optic, copper, coaxial and wireless product and project management as well as Digital Telephone / High Speed Internet Customer Premise Devices, Strategic account planning and competitive markets analysis, staff training and development, customer service and satisfaction.

Trained in the design, deployment, marketing and support of fiber optic, Ethernet, Wi-Fi, coaxial networks, customer premise equipment, PC configuration and troubleshooting. Experience with test equipment related to network and cable plant troubleshooting.

A dedicated, hardworking, personable and results-oriented professional with a strong work ethic.

Effective and proven leader / team-builder / motivator.

Strong technical background with proven analytical/problem-solving skills.

Record of producing dramatic increases in business productivity individually and at a team level.

History of achieving significant improvements in customer service, satisfaction and revenue.

Excellent written and verbal communication skills.

Proficient in Microsoft Office Suite, Microsoft Project, Salesforce.com, Windows OS, AutoCAD, Visio, Network troubleshooting and remote management applications. PROFESSIONAL EXPERIENCE

COMCAST BUSINESS

Advanced Products Sales engineer October 2012 - Present Sales Engineer / Client Solutions Engineer responsible for Advanced Voice, Data and Hospitality Sales of Comcast Business products throughout the Greater Boston Region. Team Lead Solution Sales providing technical expertise and product integration into end users business practice. Provide Solutions analysis, Design, Consultation, Pre and Post Sales Support and End User Training.

EMC RSA / CLEARBRIDGE TECHNOLOGIES, BEDFORD, MA

Technical Account Manager / Escalation Manager September 2011-March 2012 Technical Account Manager managing day to day and long term customer account escalations with premier customer service inquiries. This included SAAS as well as customer hosted software instances. Tracked and led progress on specific custom product enhancements. Conducted and led customer service account review meetings to ensure suitable level of service personnel and activity during problem resolution for all assigned customers. Documented all action items, assign owners, and timeline of events during a break/fix customer engagement. Drove the corrective action plan mutually agreed upon by all parties. Acted as the customer’s single point of contact for all escalated service related activities. Provided overall project management for internal cross-functional teams for new and on-going customer programs. Identified opportunities to add additional products and services to the solutions employed by the customer. WILCOM INC. BELMONT, NH

Sales Account Manager / Product Marketing Specialist November 2010-September 2011 Account Manager and Product Specialist responsible for Wilcom’s fiber optic, copper test equipment and line conditioning product portfolio. Responsible for sales to new and existing customer base, Marketing presentations as well as product demonstrations and training. Responsible for product marketing, product development, customer trainings, product presentations etc. Responsible for designing, developing and implementing the different marketing strategies to increase the sales. Contributed to the development and growth of new and OEM products and initiatives. Provided on-site and web based customer presentations, demonstrations and training to the channel reseller market. Managed trade show engagements as well as the customer demo product pool.

DOUGLAS CARON

54-8 South Meadow Village, Carver, MA 02330

Home 508-***-**** Cell: 508-***-**** E-mail: ******@****.*** SAGEMCOM COMMUNICATIONS, DALLAS, TX GIGASET COMMUNICATIONS, DALLAS TX SIEMENS CORPORATION, DALLAS, TX EFFICIENT NETWORKS, INC., DALLAS, TX North America Application Field Engineer / Sales Engineer New England Based June 2000- July 2010 Responsible for providing pre and post sale support and product management for Sagemcom Communications residential and business class Customer Premise Equipment in North America. This included products supporting VPN, VOIP, Digital Telephone, High Speed Internet, Wi-Fi Wireless, Ethernet, and fault tolerant configured products. Responsible for end-user training, customer documentation, customized product design services, RFI/RFP responses, new product implementation, and product demonstrations and troubleshooting. Contributed in leading sales engineer operations ensuring customer's business goals and objectives were met and exceeded. Responsible for designing, developing and implementing the different marketing strategies to increase the sales. Influential in providing single point of contact to customer’s technical engineering and marketing staff. Constantly achieved and exceeded revenue and customer goals quarterly. 3COM CORPORATION / EXTREME NETWORKS, MARLBOROUGH, MA Sales /Systems Engineer Networking Hardware August 1996-May 2000 Systems Engineer Product Specialist supporting the Channel and Named Accounts Group responsible for providing end-user application support, training, network design services, proposal support, product demonstrations, and installation. Assessed, analyzed, and resolved customer issues regarding their networks. Effectively designed and engineered product sales and installations, including 10/100/1000 megabit Ethernet, ATM, FDDI, cable modem, DSL, Wi-Fi wireless, IP Telephony, as well as various other 3Com networking technologies. Responsible for designing, developing and implementing the different marketing strategies to increase the sales. Displayed technical expertise through demonstrating the installation of HP OpenView and Network Management software to multiple clients.

WANG LABORATORIES, LOWELL, MA

Network Consultant / Project Manager – Professional Services 1992-1996 Charged with overseeing and managing worldwide cable design, integration, and management of WangNet product as well as third party deployment of Ethernet and Token Ring network devices. Oversaw and managed all aspects of subcontractor management, including contract negotiation, proposal response, training as well as network design and implementation. Project Management of multi multiple site nationwide system integration and cabling rollouts. This included Campus, Aerial and Underground Installations. Played a pivotal role as a network consultant of professional services group as part of Wang’s Business Process Management Consulting Team.

TRELLIS COMMUNICATIONS, MANCHESTER, NH - Project Manager Responsible for Outside and Underground Installation Management and large scale customer site deployments. Design of Fiber Optic, Telephone and Ethernet cabling mostly in campus wide deployments. ATLANTIC COMMUNICATIONS, HOLBROOK, MA - Operations Manager / Project Manager Responsible for day to day operations of nationwide cabling contractor specializing in aerial, underground and campus network cabling.

AMERICAN SYSTEMS CORPORATION, CHANTILLY, VA - Network Operations Manager / Test Compliance Manager Part of Senior Management team leading a team of Project Managers and Installation crew providing installation and testing services to Federal and Local Government facilities, College Campuses as well as Office and Industrial facilities throughout the US. Responsible for 20 direct and 150+ indirect reports. UNGERMANN-BASS, ANDOVER, MA - Network Designer / Project Manager Network Design and Project Management of factory automation system networks throughout North America. CONTINENTAL CABLEVISION, READING, MA - Senior Technical Engineer Part of the New England Systems Engineering team responsible for day to day design installation and service of residential and business cable television franchises. Outside plant construction, headend tower sites, signal backhaul, Right of Way (ROW) negotiations, franchise support, local hiring and employee management. Responsible for 25 direct reports. DOUGLAS CARON

54-8 South Meadow Village, Carver, MA 02330

Home 508-***-**** Cell: 508-***-**** E-mail: ******@****.*** PROFESSIONAL TRAINING

Graduated Electrical (Electrician) studies program Greater Lawrence Regional, Andover, MA Additional Certified Courses in:

Project Management, Business Process Management, Network Design of Copper and Fiber based systems, Network Hardware Technology, Electronics, Cable Television, Outside Plant Construction, Local Area Networking, Wide Area Networking, ISO Compliance and Sales Management

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