Microsoft Office Management

Michael T. Hadley

*** *** **** ******, ** ***** mailto:mailto:daqan27@*****.**********@******.***

919-***-****(H) and 336-***-****(M)

OBJECTIVE

I am an educated professional seeking a position utilizing my skills in manufacturing and management. I have twenty seven years of experience and knowledge in the field of Manufacturing, Management, Customer Relations, Networking, PC Troubleshooting, Hardware Repair and Training.

DEVELOPED SKILLS

Personal: Customer Relationship Management (CRM), Negotiations, Quality Assurance, Six Sigma Processes Improvement, Mentoring, Career Readiness for Administration (Silver)

Operating System: Microsoft Windows platform; Windows2000, XP, Vista, and Windows 7

Hardware experience: Avaya and Cisco telecommunications setup/maintenance, Diagnosis and Troubleshooting, LAN/WAN connectivity, Ethernet, Wireless computing, Networking

Software experience: Microsoft Office Suite Applications, MS (Outlook) ticketing systems (Vantive)

PROFESSIONAL EXPERIENCE

TEAMSESCO, GREENSBORO, NC 2013 – Present

Electronic Repair Technician

Repair electronic circuit boards down to component level

Identify and analyze documented circuits

Establish and document procedures, schematics, and supporting information

ADVANCED ELECTRONIC SERVICES, MOUNT AIRY, NC February 2008 – November2012

Manager Wet Lab Photo Operations

Lead a team of 20 employees through day to day operations which included time management,

scheduling and project management

Facilitated training sessions – re-manufacturing (Noritsu, Grethe, Kiosk – Kodak & Fuji)

Managed vendor relationships to increase retention of customers and new acquisition accounts

ADVANCED ELECTRONIC SERVICES, INC., Durham, NC January2006 – February 2008

Supervisor

Facilitated training sessions

Monitored special projects for all problem/resolution activity to ensure a timely resolution

Traveled extensively to assist multiple nationwide clients regarding equipment operation

Managed vendor relationships to increase retention of customers and new acquisition accounts

Lead a team of 14 employees through day to day operations in the Production Department

Kodak/Datrose, Durham, NC April 2004 – October2005

Production Supervisor

Supervised and lead a team of 14 employees through day to day operations, production and maintenance of the KRE Department

Daily reporting to Line of Business

Mentor and train new team members on key skills

Shift Lead (Kodak/Datrose) August 2000 – April 2004

Facilitating training sessions to boost team moral and get team feedback.

Daily Meetings with Line of Business.

Operated departments in absence of the supervisor.

Managed special projects and traveled extensively to establish and maintain effective customer relations.

Managed vendor relationships to increase retention of customers and new acquisition accounts

Kodak/Datrose, Durham, NC July 1989 –August 1999

Tech Support

●Resolves operator/client and machine access related incidents.

●Administer, support, and troubleshoot the Avaya application in support of all telephony communications

●Communicate progress to Line of Business customers through extensive reporting daily

●Manage Trouble Tickets and open new Trouble Tickets; process system access requests for software, hardware, and networking.

●Facilitate escalation for break/fix issues; daily system monitoring, pc upgrade and repair, and routine systems table maintenance to support business needs.

SCI Systems, Graham, NC March 1989 – April 1999

Supervisor

●Resolves operator/client and machine access related incidents.

●Scheduled daily work assignments and processed time cards.

●Conducted performance reviews

●Daily reporting to Line of Business

SCI Systems, Graham, NC March 1989 – June 1999

PC Technician

●Lead technician over multiple board project

●Project leader with 6 technicians and 3 repair operators.

●Hardware troubleshooting and repair to component level

●Extensive knowledge of Genrad Test and Equipment and Test Fixtures

EDUCATION

ECPI Computer Institute, Greensboro, NC Jan 1991 – Dec 1991

Diploma in Computer Technology II

Elizabeth City State University City, NC August 1980 – May 1982

References Available Upon Request

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