Customer Service Manager

LA JUANA HECK

**** * **** *******, *******, MO **133

TEL: 816-***-****/ 816-***-****

EMAIL: **********@*****.***

PERSONAL PROFILE

I am reliable and very hardworking individual who has valuable experience in customer service. I have excellent communication and interpersonal skills which allow me to interact positively with a wide variety of people. I am able to assume responsibility and use my initiative to ensure tasks are completed on them and to an impeccably high standard. I want to work for a company that I can grow an advance with.

KEY SKILLS

Passionate about delivering outstanding customer service

Strong communication and interpersonal skills

Ability to work effectively as part of a team and contribute toward group targ

Adaptable to the demands of a busy and vibrant customer care environment

Professional appearance an manner

Enthusiastic and good humored personality

Very punctual, reliable and well presented

Good with Word, Excel, an Power Point

WORK HISTORY

Cashier/Customer Service Cabela’s Foremost Outfitters 2015-Present

Check out customers with products they want to purchase

Help customers finding items in store

Asking Customers to sign up for Club Card

Open and Close store duties

Receptionist/Night Manager, Topham’s Hotel (England) 2009-2014

Checked Guests in/out

Providing information to guests about the hotel and area

Answering calls an booking rooms

Dealing with phone enquires about hotel

Showing potential guests rooms and people wanting to have private rooms for meetings

Liaising with different departs and staff in hotel

End of day reports for hotel

Delectating work to other members of staff

Taking care of any other issues that came up

Office Manager/Secretary, Arenatek (England) 2000-2007

Providing information an answering queries

Dealing with phone enquires and taking messages

Making effective use of my communication’s skills on a daily basis

Producing letters and correspondence and handling post

Liaising with various organization’s and departments

Manager/Store Supervisor, Cybermind Virtual Reality Centers 1992-2000

(Kansas City, San Diego, San Francisco)

Key holder responsibilities in morning and evenings

Delivering excellent customer service at all times

Dealing with customer enquiries and complaints in friendly manner

Taking payments by cash or credit card using computer till

Supervising other members of staff and making their rotas

EDUCATION

New Clait Levels 1 & 2, PC Maintenance, ECDL Levels 1 & 2 TBG Learning (England) 2009-2010

Raytown High School, Missouri USA 1975-1978

Graduation Diploma covering general studies including Math’s, Science and English

REFERENCES AVAILABLE ON REQUEST

Contact this candidate