Customer Service Assistant

Vicki Schweitzer

**** * ****

Chicago, Il., *****

Ph. 773-***-****

************@*****.***

Professional Summary

Seasoned Assistant Controller with more than 20+ years of experience in fast paced

Hospitality Industry. Excellent understanding of all areas in the accounting office I have

held positions in cash office, income auditor, payroll manager, payables and Assistant

Controller. Experienced in ADP, SAP, Kronos, Peoplesoft, Great Plains, and WFM.

Worked in Retail Industry for 7 years as Customer Service Team Leader.

Experience

Customer Service Team Leader Nov. 2009-Present

Meijer Melrose Park, IL

Worked with customers to resolve any discrepancies, concerns, requests and

dissatisfaction before it escalated and went to SD or Regional Office.

Controlling and minimizing inventory shrinkage, ensuring proper register procedures, and properly recording sales.

Communicating all price discrepancies to SD.

Ensuring compliance with all federal and state regulations regarding governmental programs

Interviewing, hiring and presenting orientation to all new team members.

Overseeing all front end team members.

Processing payroll.

Stay at home parent. 2007-2009

Controller-Centralized Accounting June 2006- July 2007

Crescent Heights

Prepare, examine, and analyze accounting records, financial statements and financial reports for accuracy, completeness, and conformance to reporting and procedural standards.

Compute, prepare, and pay taxes for local and state agencies.

Report to management regarding the finances of establishment.

Prepare journal entries for month, quarterly and year end closings.

Balance sheet reconciliation.

Process Payroll.

Assistant Controller Jun 2000-May 2006

Starwood Hotels and Resorts

Month and year end journal entries.

Balance sheet reconciliation.

Reviewing P/L

Credit card reconciliation.

Receive cash and checks and make deposits.

Reconcile daily cash deposits

Monitor and evaluate the performance of accounting staff and recommending and implementing personnel actions such as promotions and dismissals.

Prepare and pay various taxes.

Assistant Controller Sep 85-Jun 2001

Ramada/Marriott International

Held various positions in the Accounting Office which included:

Cash Office

Payroll Manager

Income Auditor

Payables

Assistant Controller

Acting Controller

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