Manager Engineer
Resume:
Richard J.
Tormet
Seville, OH ***73
*******@*****.***
Strengths Finder 2.0
Futuristic
Ideation
Adaptability
Positivity
Strategic
MBTI: ENTJ
EDUCATION
Ashland University
MBA Project Management MBA – Present
The University of Akron
Business Management BS - Dec 2012
Computer Information Systems AS - Dec 2012
Business Management Skills
o Operations Management
o Project Management
o Six-Sigma
o Information Design
o Leadership Principals
o Intercultural Communication
o Team Building
Computer Information Systems Skills
o CCNA Networking
o Wireless Networking
o CLI Configurations
o Troubleshooting
o PC and Server hardware Support
EXPERIENCE
Network and Telecom Engineer, GE Lighting
Clevelad, OH. -- April 2016 to
o Used Smartsheets to manage projects, build plans, track progress, assign tasks, etc. o Worked as Project Manager for the switch upgrade throughout our environment. Planned, delegated work, implemented changes, documented necessary information, updated corporate database when completed.
o Managed the project to move an office from an Avaya phone system to Cisco. Worked with vendors, office managers, and engineers to gather requirements and plan the upgrade. o Managed the project to move the Avaya CMS server from one server farm to the UCS Chassis. Worked with outside vendors, the server team, and the affected office to ensure all tasks were completed and that functionality continued to work with minimal outage. o Managed changes, adds, and removals of end user devices in Avaya and Cisco environments. o Travelled offsite to administrate new cisco hardware installs/upgrades. o On-Boarded new employees coming into the networking team. Client Analyst, Westfield Insurance
Westfield Center, OH. -- June 2015 to Feb 2016
o Developed and managed changes for the New Hire process including everything from the hiring manager’s first request to on-boarding
o Worked closely with the Business Systems Analyst from Communication Services to gather, piece together, and analyze the data from monthly telepresence usage reports. o Worked with the Marketing department to gather information to make better marketing campaigns for deployed technology like Telepresence, WebEx and Jabber o Managed users in Jabber for Windows.
o Used Cisco Unified Communications Manager to configure and manage needed environmental needs. Including Translation Patterns, Hunt Groups, Cisco Phones, Jabber as Softphone, Single Number Reach and CTI Route Points.
o Deployed and Managed Cisco Phones. 7945, 7965, 6900, 7937, and 8831 IP Phones o Monitored the need and deployment of mobile telepresence systems across the local campus o Managed any changes employees needed to their exchange mailbox o Troubleshot issues in Cisco Unified Communication environments. Including CUCM, Unity Connections, Cisco CUPS/IM&P, Unified Intelligence Center, and UCCE. o Executed changes to our call center environment. Cisco Unified Contact Center Enterprise. This includes modifying and creating call trees for new and existing contact centers. o Supported our Cisco Route/Switch environment. Including over 40 service offices and 40 Home Office closets.
EXPERIENCE Continued
o Worked with external vendors including Cisco, NICE, AT&T, Frontier, AVI/SPL, Muzak o Configured users in NICE Interactions
o Troubleshot issues with NICE Workforce Management o Managed the authentication of cell phones on our corporate network using Dot1x Authentication and Cisco ACS.
o Managed wireless architecture using Cisco NSC for configuration of Cisco 3602 access points Accomplishments
o Leader in Incident resolution
o Consistently received 100% ratings on customer satisfaction surveys o Received Multiple awards for good service and going above and beyond my role Network Engineer, Westfield Insurance
Westfield Center, OH. -- June 2012 to June 2015
o Configured, monitored, deployed, and supported Cisco Switch and Router technology. Including cabling.
o Managed Virtual Servers with V-Sphere
o Executed changes to our call center environment. Cisco Unified Contact Center Enterprise. This includes modifying and creating call trees for new and existing contact centers. o Managed and Developed plans to migrate all IP Phone related task work to the IT-HelpDesk, including schedules, time-frame, training, and communications o Created a deployment plan utilizing knowledge of Six Sigma process enhancements to deploy over 400+ Cisco IP Phones to our internal customers o Developed the plan to implement Telepresence in fourteen locations around the US and our main campus. Implemented and Administrated the rollout o Experience with multiple venders including Cisco, AT&T, NICE, and AVI-SPL o Created user guides for Telepresence, WebEx, and Cisco IP Phones o Hosted training sessions for 50+ people to teach new customers to use MX300 o Deployed and administrated WebEx to the company, working with outside venders and internal customers to ensure a slick user experience
o Developed my own forms for documenting current projects and issues being worked on to ensure prompt customer satisfaction and problem resolution o Supported co-workers when they needed help on projects or problems regardless of time of day or day of the week
o Used Microsoft Office applications like Word, Excel, and Publisher to create reports, collect data, and build support documents
o Clearly communicated technical information to non-technical employees in a way they could unmistakably understand
Accomplishments
o 3 years running leader in Incident resolution
o Consistently received 100% ratings on customer satisfaction surveys References Available upon Request
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