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Customer Service Life Insurance

Location:
New Delhi, DL, India
Posted:
August 23, 2016

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Resume:

CURRICULUM VITAE

LOVE GOGIA Address A*A/*C Janak Puri New Delhi-110058

Phone 987*******

931-***-****

E-Mail acwalr@r.postjobfree.com

Gender Male

Date of Birth 19/01/1986

Marital Status Single

Father’s Name Mr. Ashok Gogia

OBJECTIVE

To work in an esteemed organization and gain experience by learning and re-learning throughout my life and commit myself to the path of self development while simultaneously justifying my profile in the most efficient way possible and to contribute towards the growth of organization.

STRENGTHS

Strong Interpersonal Skill

Optimistic

Excellent Dedicated Work Ethics

Able to Work Independently or as an Participating Member in a Team Environment

Adherence to Deadlines

EDUCATIONAL QUALIFICATIONS

Pursuing M. Phil in Economics from IGNOU

Title – Evaluation of Property Tax Reforms in MCD Areas

Status – Dissertation submitted

M.A. Economics

IGNOU

Year of Passing – 2009

B.A. (H) Economics

A.R.S.D. College, Delhi University

Year of Passing – 2006

Senior Secondary

Dr. S.R.S. Mission School, C.B.S.E

Year of passing - 2003

Secondary

Dr. S.R.S. Mission School, C.B.S.E

Year of passing – 2001

ADDITIONAL QUALIFICATION

Basic Knowledge of Computers which includes - Microsoft Word, Excel, Power Point and Internet.

UGC-NET Qualified in Economics in June 2012.

Basic Knowledge of SPSS statistics.

PROFESSIONAL EXPERIENCE

1. Currently Work Profile:

A. Working as a Consultant with Ministry of Commerce & Industry, Government of India in Economic Division since Jan 2016.

Work Profile

Analysis of overall trends in India’s Foreign Trade.

Preparation of Monthly Press Note on India’s Foreign Trade.

Preparation & issue of Monthly Summary to the Cabinet.

Preparing material for Finance Minister’s Budget Speech.

Preparing background notes on India’s Foreign Trade for Consultative Committee/Parliament Standing Committee, Press Conferences, Economic Editor’s Conferences etc.

Preparation of Chapter on “Trends in India’s Foreign Trade” on the Annual Report of Department of Commerce.

Commissioning of Special Research Studies on International Trade & its impact on the Economy.

B. Working with Chegg India Private Lmt as a Subject Expert since Sept 2015 on a Freelance Basis.

Work Profile

Providing online tutoring to college and high school students in their assignments and providing solutions to students for which they require help for understanding the concepts in Economics.

2. Worked as an Assistant Professor (Economics) with Bhagini Nivedita College – Delhi University since Sept 2014 till Apr 2015 (Sept 2014 – Jan 2015 on Guest Basis, Jan 2015 – Apr 2015 on Ad-Hoc Basis)

Work Profile

Delivering lectures to Under-Graduate students for the following subjects

1. Micro-Economics

2. Macro-Economics

3. Indian Economics

4. Development Economics

5. International Trade

Administrative Responsibilities

1. Member of Economics Society, Internal Quality Assurance Cell (IQAC) & Antardhvani-2015 Committee (An Annual Academic & Cultural Festival of University of Delhi) for the College.

2. Recording Minutes of Meeting of various meetings and preparing reports of various events organized by the college at different times.

Innovative Teaching-Learning Method

Arranged a trip to Rural Area for the Students for a campaign on “Awareness on Environment for Sustainable Development” among Rural Folks

3. Worked as an Assistant Professor in Economics with Galgotias University from June 2014 till Aug 2014.

Work Profile

Associated with School of Business which offers the BBA & MBA courses

Delivering lectures for the following subjects

1.Micro-Economic Analysis

2.Macro-Economic Analysis

3.Business Mathematics

4.Business Statistics

5.Research Methods and Techniques

6.Environment Management

PUBLICATIONS

Research Papers (Published in Journal for Social Development – Volume 7, Number 1, Jan – Mar 2015, ISSN - 09750142)

1. Comparison between New Classical and New Keynesian Approaches to Macroeconomics

2. Major Issues in “Mahatma Gandhi National Rural Employment Guarantee Act” (MNREGA)

3. Indian Insurance Industry at Glance

4. Equilibrium in Small Open Economy with Flexible Exchange Rate

5. Analysis of Qualitative Research

Magazine

Associate Editor of the first edition of Economics Magazine “Eco-Expression” published by Department of Economics, Bhagini Nivedita College, Delhi University (2014-15)

ACADEMIC AWARD

Received a Best Research Article award by Institute for Social Development & Research for the paper - Indian Insurance Industry at Glance published in Journal for Social Development, Vol 7, No 1, Jan – Mar 2015, ISSN – 09750142

INDUSTRY EXPERIENCE

1. Worked with Reliance Life Insurance as a Senior Operations Executive from August 2007 till June 2014.

Work Profile

Customer Service

Interacting with Walk-in-Clients and over the Phone. Attend there Queries, Complaints & Requests and resolve accordingly.

Initial Underwriting & Sales Support

Scrutinizing of Traditional, ULIP, Group Insurance and Health Products.

Appraise Medical & Non-Medical Risk in Life Insurance Proposals using factors such as Age, Occupation, Medical History, Financial Standing and other relevant conditions that determine Insurability as per AML & KYC norms defined by IRDA.

Advisor Licensing

Handling Advisor Licensing Process.

Customer Retention

Coordinating with Customer Retention Team for Renewal Pick-Ups from Clients and calling up clients for renewal payment reminder.

Finance

Cash, Cheques & Credit Card Receipting of Initial & Renewal Premium

Depositing Cheques & Cash to Bank Personals on T+1 day keeping security measures intact

Keeping custody of Branch Imprest and making expenses as per branch office requirement.

Coordinating with Vendors for Branch Administrative work.

Miscellaneous

Works on CRM and Different Software of the Organization.

Work in accordance with Process and Guidelines defined by Organization and keeping Audit points intact.

2. Worked as an Associate for Six months (Oct 2006 – Mar 2007) with HERO ITES

Work Profile

Voice - Attending inbound calls of US client for up-selling of Credit Cards.

Quality Check - Listening recorded calls & verify the guidelines been met by an Associate while making telephonic sale.

EXTRA CURRICULAR ACTIVITIES

Won 1st Prize in Inter-College Movie Spoof Competition in Annual Cultural Festival of Maitreyi College held in 2003

Awarded 1st Prize in Inter-School Handball Competition at Zonal level in 2002-2003

Received 2nd Prize in Inter-School Group Song Competition in 1999

INTEREST

Music

Sports

FLUENCY

English

Hindi

(LOVE GOGIA)



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