Customer Service Manager

Sonia S. Lee, B.A.Sc., EIT 1-905-***-****

*****.**.***@*****.***

Summary of Qualifications

Over five years of experience in hydrogeology in research and consulting settings

Excellent working knowledge of AutoCAD and hand drafting with care for details

Experienced in conducting in-situ and lab tests with water and soil samples

Proficient in Microsoft Office (Word, Excel, Powerpoint, Access, VB)

Highly organized with history of taking the initiative to improve work efficiency

Motivated as a team player and for individual work Technical Work Experience

PROJECT SCIENTIST - GEOSCIENCE Sep. 2012 – present RWDI AIR Inc. Stoney Creek, ON.

Created report supporting documents (figures/drafting, analysis tables) utilizing AutoCAD MAP3D, ArcGIS, Excel, Access, and Corel for a variety of projects such as landfill monitoring programs, underground storage tank removals, desktop studies, water-main construction and land development projects

Performed a variety of field work including collecting surface and groundwater samples, downloading logger data, pumping and slug tests, assisting decommissioning and installation of monitoring wells for various monitoring programs (landfill, development, brownfield, construction)

Independently assembled borehole and well installation and decommission logs using gINT

Involved in chemistry analysis and statistical calculations in accordance to MOE regulations and guidelines (B7 calculations, PWQO & OWDS)

Constructed digital directory program to give ease for navigating report documents

Assisted in various Phase I and Phase II Environmental Assessment projects as needed

(reporting, data analysis, field work)

Reported on landfill financial assurance documentation and calculations for landfill sites

Professional courses taken for MODFLOW with exposure to water modeling RESEARCH ASSISTANT Sep. – Dec. 2010

Groundwater Geochemistry & Remediation Group Waterloo, ON. University of Waterloo, Faculty of Sciences, Department of Earth Sciences

Maintained humidity cell models for mine tailings and potentially impacted soil piles

Conducted water quality analysis from model (Eh, pH, alkalinity, ionic, and microbial tests)

Managed data efficiently using Excel and Sigmaplot WATER RESOURCES ENGINEERING ASSISTANT Jan. – Apr. 2009 J.F. Sabourin Associates Gatineau, QC.

Successfully composed near 200 AutoCAD structural plans for overflow sewage systems for the Region of Gatineau towards assessment of future upgrading of sewer and water-mains

Took initiative in coordinating team efforts to ensure project milestones are on track

Compiling and preparing model data for computer hydrology model (SWMHYMO) and on-site checks for surface water analysis

HYDROGEOLOGY RESEARCH ASSISTANT Jan. – Apr. 2008

Waterloo Institute for Groundwater Research Group Waterloo, ON. University of Waterloo, Faculty of Sciences, Department of Earth Sciences

Collected field data from various groundwater monitoring set-ups such as level loggers, well hermits/nexts and multi-level wells (Waterloo and Westbay)

Actively maintained databases containing logger data FACILITIES TECHNOLOGIST May – Aug. 2007

Seawood Solutions & Services Inc. Toronto, ON.

Independently surveyed and tracked heating piping system and electrical network of a nine-floor hospital, and compiled the information in AutoCAD

Worked effectively in a team of six compiling HVAC, plumbing, electrical & medical gas plans DESIGN TECHNICIAN Aug. – Dec. 2006

Municipality of York - Transportation & Works Department, Roads Branch Sharon, ON.

Verified utility approval plans to meet regional building and safety guidelines

Composed base plans using AutoCAD for both internal and external use for the entire department along with hand drafting revisions for utility approvals

Took initiative in organizing database in eliminating errors while providing recommendations and feedback for future development

Other Work Experience

FREELANCE GRAPHIC DESIGNER Jul. 2011 – present

Working with client in branding visions and utilizing Adobe Creative Suite to create logos and various printed media as per client requests such as banners, flyers and brochures BILINGUAL PROGRAM ADMINISTRATOR / MANAGER Jan. – Apr. 2006 Integrus Brand Solutions Inc. - Fulfillment Department. Mississauga, ON.

Took on extended responsibilities in training and organizing new staff as department manager

Took initiative in organizing and managing documents for the department resulting in taking management roles

Provided over the phone customer service, translated office documents in both English and French

Education

BACHELORS OF APPLIED SCIENCE Jun. 2012

Honours Environmental Engineering Co-Op. Waterloo, ON. University of Waterloo

Certifications

Asbestos Awareness Training Program, Act First Safety Nov. 2015

Emergency First Aid CPR/AED Level C, Canadian Red Cross Jul. 2013

40 Hour Hazardous Waste Operations and Emergency Response Standard (HAZWOPER) compliant with US Federal Regulation OSHA 1910.120, Acute Environmental & Safety Services Inc. Mar. 2013

WHMIS Training, Acute Environmental & Safety Services Inc. Mar. 2013

Contact this candidate