Customer Service Manager
Resume:
Email: ****************@*****.*** ( M I C H A E L M O O R E
PROFESSIONAL ASSETS
Organizational Development
Conflict Resolution
Leadership Supervision
LEADERSHIP EXPERIENCE
Technical & Interpersonal Skills
Capable of Managing Time Effectively
Ability To Effectively Recruit
Training Implementation
Case Law & research
Head Start Chairman subsequently President of Policy Council
Miracle of Love Non-Profit Organization Volunteer
Training Courses Implemented and provided training on HIV/AIDS education, awareness, prevention and outreach services
United States Navy Honorable Discharge
PROFESSIONAL EXPERTISE
Server February 2015 – July 2016
P. F. Chang’s – Atlanta, GA
Bring ordered food or beverages to customers, usually at places such as restaurants, hotels, eateries and other food joints. Servers, usually called waiters and waitresses, are also responsible for ensuring customer satisfaction when they are in the restaurant.
Responsibilities
Skills Excellent interpersonal skills, effective written and verbal communication skills,
Good customer service skills, interpersonal skills and ability to work for long hours.
Well groomed, have presence of mind
Courteous, friendly
Greeting and directing guests to assigned tables; cleaning tables and placing drinks in glasses.
Serving menu cards to customers and getting their orders; announcing current menu or daily specials.
Checking to see plates and glasses are clean.
Promptly serving food while ensuring quality and accuracy of orders.
Attending to guests throughout their dining experience; maintaining cleanliness of restaurant; delivering bill requests; and performing other tasks as assigned.
Paralegal September 2013 – January 2015
The Burkey Law Firm - Atlanta, GA
Gain valuable and real-world legal experience by working alongside attorneys during all phases of litigation, from the initiation of a case to the discovery period through trial and post-trial findings and appeals. Oversee the progress of documents through litigation supports, order transcripts from reporting services and fulfill requests from outside counsel and others.
Responsibilities
Organize documents and coordinate documents production by conducting the Bates-numbering, redaction, duplication and indexing of documents. Create and maintain internal case database, run searches on internal and external document database systems.
Prepare witness and matter material for case preparation by organizing interview memos.
Prepare and attend depositions under the supervision of the attorney prepare documents that are relevant to the deponent, organize exhibits, take notes and summarize the highlights of the proceedings.
Pull relevant documents, proofread papers, organize, and create documents indices for motion filing.
Work with the attorney in the preparation and filing of all court documents. Create, bind and distribute both file and courtesy copies. Organize briefs, exhibits, and appendices.
Act as liaison among various internal departments as well as with outside agencies.
Prepare and attend trials.
Paralegal August 2008 – September 2013
Foy & Associates – Atlanta, GA
Gain valuable and real-world legal experience by working alongside attorneys during all phases of the litigation process, from the initiation of a case to the discovery period up to the trial and post trial period. Enhance attorney’s effectiveness by developing case information, evidence, and settlement options, tracking cases, supporting attorney’s trials proceedings. Address customer inquiries, complaints and general questions pertaining to their case. Accomplish organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Scanning and coping of documents
Responsibilities
Keep cases organized by establishing files, monitoring calendars, meeting deadlines, documenting actions,
In putting information into file database and case management software, confirming case status with attorney.
Help develop cases by maintaining contact with people involved in the case, scheduling depositions, preparing and forwarding summonses and subpoenas, drafting complaints, preparing and filing discovery requests, preparing responses to opposing counsel, generating status reports.
Keep clients informed by maintaining contact, communicating case progress.
Supports case preparation by preparing case summaries and materials for mediation conferences, preparing
pleadings, monitoring and obtaining discovery responses, organizing materials for team case review.
Conduct various document searches and factual research by creating and maintaining internal case database and run searches on internal and external document databases and systems.
Prepare witness and matter materials fir case preparation, by organizing interview memos and other relevant documents for attorney review and case preparation. Administrative duties, answer phones
MATERIAL & CUSTOMER SERVICE SPECIALIST, November 2006 - May 2009
Ranstad/Siemens Fayetteville, GA
Addressed customer inquiries, routing and vending issues and general questions pertaining to order tracking, price quoting and scheduling of services. Handled escalated calls to gain and repair customers trust and located resources for problem resolution and designed best-option solutions. Interfaced daily with internal departments to facilitate proper receipt of materials. Administration duties, answer phones.
RESPONSIBILITIES
Able to readily adapt to new product introductions and assess the impact of integration within existing products
Supervised the in-flow of materials, equipment, and supplies offered from suppliers
Administered efficient expedite process for all processes related to material control processes
Coordinated with suppliers and ensured appropriate stock rotation
Able to address the most complex inquiries and requests regarding company’s products and services to customers and thoroughly explain company’s policies and procedures in ways in they could understand
CUSTOMER SERVICE MANAGER & TRAINING MANAGER, November 2001 - November 2006
Marketing Express Atlanta, GA
Responsible for maintaining customer satisfaction through solid negotiation and judgment skills. Maintained a high-volume workload within a deadline-driven environment that required various reports being completed for clientele. Assisted in meeting consumer objectives by accurately forecasting needs assessments, prepared annual budgets, scheduled expenditures, analyzed variances and properly initiated corrective actions if needed. Maintaining employee files, scheduling, confidentiality, orienting employees, verbal communication, provide payroll information, maintain technical knowledge by attending educational workshops, I-9 compliance, filing, reports, as well as edit documents to make sure documents are correct, and proof read to make sure that all documents are accurate. Recruiting skills, calling and connecting with possible candidates, handle different HR tasks, as well as make phone calls and call references.
Responsibilities
Trained new hires as well as provided continuing education of current employees
Viewed by management as well as employees as exceptional team player by effectively amalgamating with various levels of management and departments
Able to assess training needs and deliver training solutions that would produce measurable results to the employees and the organization as an entity as well as communicated the needs and objectives to managers and key personnel.
Substantiates applicants' skills by administering and scoring tests.
Schedules examinations by coordinating appointments.
Welcomes new employees to the organization by conducting orientation.
Provides payroll information by collecting time and attendance records.
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Maintains quality service by following organization standards.
Maintains technical knowledge by attending educational workshops; reviewing publications.
Contributes to team effort by accomplishing related results as needed.
EDUCATION: Brown Mackie College Associates Degree Paralegal
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