Customer Service Data Entry

Renee Stanley

detailed oriented excellent data entry skills 9 plus years 45 to 50 wpm

Oxon Hill, MD 20745

***********@*****.*** - 301-***-****

WORK EXPERIENCE

Patient Registration Clerk

Unity Healthcare - December 2010 to September 2015 Knowledge of basic mathematics and payment processing

● Ensures smooth patient flow at the front desk by checking patients in, ensuring all forms are completed, collecting payment, and pulling charts in a timely manner;

● Answers the telephones and transfers calls to the appropriate place

● Registers patients in eCW and obtains required documentation

● Verifies patients' insurances and determines any charges/copayments and collects payments for visits and issues receipts to the patient

● Computer experience, with fast, accurate typing skills

● Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments

● Strong organization abilities and attention to detail

● Outstanding customer service skills

● Ability to remain calm and professional, even in emergency situations

● Understanding of medical terminology and standard insurance forms Document processor

Ecompex Inc. - Fairfax, VA - August 2008 to December 2010 Responsible for overall coordination of controlled documentation within the company.

● Performs the Document Control function within the validated MasterControl system.

● Coordinates and chairs Change Control Board meetings.

● Orders external standards and maintains tracking system.

● Assist in supporting external audits, coordinating activities in backroom and ensuring timely response to documentation requests for auditors.

● Supports user requests for documentation and trains users in MasterControl.

● Supports change management of labeling and ensures accurate completion of Labeling Verification form.

● Performs self audits of satellite DMR locations and ensures that the current revision is available in a timely manner.

● Administers training system in MasterControl, setting up users and exams as required.

● Maintains quality records per applicable SOPs.

● Investigates and responds to corrective actions related to Document Control, Training and External Standards.

● Responsible for coordinating document change orders (DCO), facilitates review, approval, and retention of Risk Management documents.

● Other duties may be assigned as deemed necessary by the supervisor Church Secretary

Lomax AME Church - September 1996 to October 2000

Greet those who come into the office, answer their questions, give needed assistance, or refer them to the proper staff person.

● Answer the telephone and give assistance or forwarding the call to the appropriate staff person.

● Keep church records as assigned, including records required by the Book of Discipline as well as those requested by church committees. Of primary importance is the maintenance of current membership roll and mailing list.

● Type and print the Sunday bulletins, design the monthly newsletter, and other brochures and flyers that are periodically requested by staff and committees.

● Type minutes of all church committees as submitted, and keep a comprehensive file of all minutes. Send out notices of meeting of all committees as requested.

● Operation of a computer system in the daily task of organizing and implementing church business. Assist in drafting and typing letters, reports, records, etc. as needed for program staff and church officials. Maintain and update database of mailing lists, membership status, birthdays, and committees.

● Organize and maintain financial records, including payroll, deposits, payments, and bank accounts. Execute spreadsheets for monthly financial reports.

● Maintain church website and multi-media preparations.

● Organize and send bulk mailings. Complete postal forwarding of daily church mail EDUCATION

school offices

ADDITIONAL INFORMATION

Skills

knowledge of medical and dental terminology, Understanding of confidentiality laws and regulations, Proficient in MS Office, medical data programs, and spreadsheets Understanding of insurance policies and coverage, Great mathematics skills, Capable of multitasking and remaining organized in all aspects of work, Friendly and personable nature with patients, visitors, and all medical staff and personnel

Contact this candidate