Continuous Improvement Quality Assurance

Jeffery L. Wilson/803-***-**** page * of *

JEFFERY L. WILSON

***** *., **** ****** ***** Owasso, OK 74055

Cell Phone: 803-***-****

Email: *******.********@*****.***

Date Available: Immediately

“Focal point for my top Theater Security Cooperation as well as high profile Joint Chief of Staff multi-national exercises.” General, Gary L. North, Pacific Air Forces, Commander, USAF Professional Profile

A senior-level manager and problem solver with over 36 years of demonstrated experience in quality assurance, auditing and project administration with the United States Air Force and in the private sector. Six years of service as a senior-level human resources specialist. As a proven senior program manager, offers a vast array of practical hands-on managerial experience that includes directing occupational health programs, deploying and equipping personnel supporting aircraft maintenance, operations, and logistics at stateside locations as well as remote locations around the world; and administrating personnel management programs to inspire and motivate diverse work groups in highly visible and stressful environments. Summary of Qualifications

Project Administration-Manages projects through all phases, from conception to assessment. Manages multiple projects within established timeframes. Applies organizational strategies and proven practices in the administration of assigned projects. Attends to details while undertaking projects with a high level of accuracy. Anticipates problems and responds with appropriate and diverse solutions. Managed the acquisition of new government quarters enabling 100% growth for the 363rd Training Group, Al Dhafra. Abu Dubai and freeing up funds for other projects while enhancing security for group members. Managed a $3.9M project to upgrade 16 buildings and one hangar, including infrastructure, communications and furnishings. Quality Assurance/Risk Management-Coordinates group’s quality assurance inspection activities, manages audit execution and risk assessment. Collaborates to develop standardized practices for processes. Monitors trending data and directs corrective actions; investigates mishaps through the use of Root Cause Analysis, Failure Mode and Effects Analysis, LEAN, and Six Sigma/Continuous Improvement. Develops program recommendations for executive review. Responsible for the management of time compliance technical orders to include emergency action, routine action and a library of over 1500 publications. Focal point for product improvement.

Customer Service-Meets and exceeds customer needs and expectations through the creation of customer solutions that attract loyalty to the brand. Anticipates and evaluates customer needs, customizing solutions to those needs. Develops foreign relations through culturally sensitive practices. Drives continuous improvement of the customer experience through the gathering of performance data. Continuous Improvement- Drives continuous improvement of practices throughout all phases of project administration. Conducts several Quality Management System reviews throughout the year. Analyzes data; identifies problems and areas for improvement within processes where efficiencies can be gained. Drove a Lean Six Sigma event that decreased flight line turn over time by 43%. Effective Communicator- Demonstrates a thorough understanding of effective communication tools and techniques. Communicates professionally and appropriately with customers and coworkers in a timely manner. Attends to details in communication behaviors across all scopes.

Organizational Leadership-Manages and directs maintenance personnel resource activities for more than 750 employees, promotes professional development, guides and mentors direct reports and subordinates, and trains personnel for the toughest challenges. Principle advisor to executive leaders on morale, welfare, good order and discipline; affecting the readiness of subordinates. Coordinated the assimilation of 3 South Carolina ANG Aircraft and 20 guardsmen into daily operations, bringing our team to over 300 members. Coordinated living arrangements and maintenance facilities, meals and transportation for the team. PROFESSIONAL EXPERIENCE / CAREER HIGHLIGHTS

LMI Aerospace, Quality Manager, Tulsa Oklahoma 09/2014 – 01/2016 Responsible for the Quality Management System (QMS) for LMI Finishing and Distribution (Catoosa). Directed all quality initiatives to increase quality performance to our customers by using the Lean Six Sigma principles. Responsible for all documents for the two sites QMS. Maintained a level of readiness and process discipline to respond to any customer concerns or request for onsite audits. Honeywell Aerospace, Quality Manager, Tulsa Oklahoma 7/2012 – 09/2014 Responsible for the Quality Standards for the site, quality project management, business process documentation, document control, quality communications, people management, quality auditing and problem solving. Developed and implemented a “defect database” to trend defects, therefore allowing us to look at systemic issues and apply appropriate corrective actions. Directly manage all site quality policies, procedures, processes, programs, and practices, to assure the company of continuous improvement, conformance and effectiveness. Applied the principles of “change management” to ensure actions from audits, FMEAs, or Continuous Improvements were acclimated into the business. I ensure compliance and a steady state of Auditor Preparedness. UNITED STATES AIR FORCE (USAF) 10/1982 – 7/2012

Top Secret/SCI Clearance, USAF 6/1992 – Present

Quality Assurance (QA), Superintendent, Shaw AFB, South Carolina 2010 - 2011 Jeffery L. Wilson/803-***-**** page 2 of 2

Provide management oversight of the QA Program including: development and implementation of policies, procedures, and plans to achieve and maintain product quality throughout product’s life cycle drove continuous improvement of 40 QA personnel ensuring quality and product reliability for equipment valued in excess of $3.2 billion. Piloted Product Deficiency Reporting program; processed 415 reports reclaimed $2M for annual Shaw AFB budget. 55th Aircraft Maintenance Unit (AMU) Superintendent, Shaw AFB, South Carolina 2009 to 2010 Directed production effort of over 250 personnel in six diverse specialties in repair/maintenance/deployment of aircraft valued at $700 million dollars; responsible for use and accountability of $2.3 billion dollar equipment account. Planned and executed maintenance, established priorities, coordinated management of human resources affecting the performance of the fleet. Ensured strict adherence to all Quality and Safety requirements for maintaining aircraft operations. Initiated “QA Court” for any 55 AMU members who received a negative quality report for the week, driving accountability, positive behaviors, and process discipline. Group Superintendent, United Arab Emirates (UAE) 2008-2009 Worked in concert with UAE Air Force to develop an Air Warfare Center of Excellence. Directed resource activities as well as interpreting host nation policies and applicable directives to meet mission goals and standards. Used continuous improvement to improve efficiencies and ensured/increase process disciplines. Coordinated with thirteen Gulf Coast countries with diverse circumstances. Experienced defense attaché with United States Embassy working to improve relationships in the UAE and other NATO countries.

First Sergeant (Human Resources) 2002-2008

Dedicated focal point for all readiness, health, morale, welfare, and quality of life issues within the organizations. Built and maintained a mission-ready force to execute mission requirements. Principle advisor to the commander for all morale, welfare, and readiness issues, worked with senior-leaders and executives to resolve enlisted Airmen issues on morale, discipline, mentoring, well- being, recognition, and the professional development. Crafted, coordinated and published policies, goals, and objectives. EDUCATION, CERTIFICATES AND MILITARY TRAINING

Master of Aviation Sciences Embry Riddle Aeronautical University 2011 with a focus in Safety and Management

Bachelor of Science degree Professional Aeronautics, two minors; Aviation Management 2007 and Aviation Safety, Embry Riddle Aeronautical University with Cum Laude Honors. Associate in Applied Science degree, Aviation Maintenance Technology 2004 Associate in Human Resources degree 2004

CERTIFICATES

Green Belt Lean Six Sigma (Honeywell) 2013

Program Management Professional, Villanova University 2012 Airframe and Power plant Certification, Federal Aviation Administration. 2003 FORMAL TRAINING

Jet Engine Accident Investigation Course, Sheppard AFB Texas 2011 Quality Assurance Inspector Course, Shaw AFB, South Carolina 2011 Middle East Orientation Course, Special Operations Group, Hulbert AFB, Florida 2008 Dynamics of International Terrorism, Special Operations Group, Hulbert AFB, Florida 2008

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PROFESSIONAL AFFILIATIONS

AS9100 Registry

Professional Management Institute

Aviation Weekly RMO

Air Force Sergeants Association

USAF Chief Master Sergeants Group

Masonic Lodge 545 Owasso Ok, 74055

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