Customer Service Manager

Monica Mason

Cell 202-***-****

*** ********* **. ********* #***

Washington, DC. 20032

Email: **********@*****.***

As a professional transportation driver with 4 year experience in defensive driving customer services skills inputting outputting using GPS maps grad belts used for safe to and from the vehicle. Inspected vehicle to company stander location customer in a timely manner using the smith system determined of the safely for my customer and other and myself so I receive a certification and CPR First aid in 2015

SKILLS:

• Ability to handle multiple tasks, meeting, deadlines, and work in a fast paced environment

• Strong organizational and prioritizing skills

• Reliable Excellent interpersonal skills, phone manner, office etiquette and people skills

• Knowledge of Microsoft Outlook, Microsoft Word, Excel

• Typing and data entry, strong filing skills, and knowledge to copy, fax, and the use of a comb punch binding machine

• Updated cases files from spreadsheet utilized to make final decision to office of LR.

WORK EXPERIENCE:

2007-2009 MV Transportation

301-***-****, 6500 Ammendale Road Greenbelt, MD Dispatch/Receptionist/Drive

• Assist customer to vehicle at each pickup greet and help customer if needed

• Locate destination utilizing map and navigational systems

• Tune and log sheet for payment at the end of the each day on Excel spreadsheet

• Inspect vehicle and ensure safety before and after route turn in the log sheet on each vehicle

• Receptionist Duties -Answered all incoming calls on a 4 line phone system with voicemail

• File for client invoices and maintained an Excel

• Spread sheet for all incoming mail

Update computer for employee attendance and coming in to work that day call out sheet

2002-2004 DHS Office of Labor Relation Washington, DC

Administrative Clerical Assistant

• Computer database logging information skills

• Excellent skill with customers and staff

• Created a filing system that better maintained the organization of more than 200 clients

• Filed and maintained all vendor files and invoices

• Kept an Excel spreadsheet for the company's, Oversee the maintenance on the printers and copier,

• Kept a log of all incoming and outgoing mail and courier packages

• Answered busy phone/reviewed messages on voicemail phone system for distribution

Receptionist Duties –

Greeted and befriended all visitors, clients and vendors passed out agenda for meeting & recorded minutes for meeting

Distributed all incoming mail and prepared all packages for all outgoing mail

Made travel arrangements, reservations and ran errands for the Vice President

2001-2002 Guest Service Dinning Hall Washington DC

Cashier / Customer Service Agent/Assistant Manager

• Cashier Duties -Assistant Manager

• '20Scanned customer merchandise using a digital scan system

• Assisted store manager with the breakdown of the cashiers register drawer

• Assisted the Lay-A-Way department with storing customer items on lay-a-way

• Processed sale invoices and billing

• Conducted backgrounds checks on new employee

• Managed inventory and purchased consumable supplies for staff

Customer Service Duties -

Greeted customers and assisted with any questions regarding products in the

Store

Assisted departments throughout the store on the prices of

Customer purchases

EDUCATION AND TRAINING:

Bread of the City Certification 2016

VMT for Home Health Aid 2015

2002 Cardozo High School/Certificate computer customer service skills

CPR and Basic First Aid

General Studies Community Preservation Corporation Washington, DC

Received GED diploma 2002

2015 Washington DC Home Health Agency VMT

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