Customer Service Administrative Assistant
Resume:
Marcia L. Staub
Lancaster, PA 17603
*********@*****.***
P R O F E S S I O N A L S U M M A R Y
Dedicated and reliable professional with over 30 years of customer service, sales and administrative assistant experience along with quality communication and supervisory skills and call center experience. Proficient using various computer and email applications.
C O R E Q U A L I F I C A T I O N S
Former Customer Service Specialist for a utility company.
Sales and service associate.
Ability to deal with sensitive material and issues with confidentiality.
Service-focused, technically skilled and hardworking with over 30 years of administrative assistant and customer service experience.
Extensive computer experience. Proficient in Microsoft Word, Quick Books, internet and email applications.
Reputation for dependability, honesty and dedication.
Expert interpersonal and communication skills.
Marketing, pricing and invoicing experience.
Excel with no supervision by devising procedures to ensure high quality, timely service.
W O R K H I S T O R Y
Administrative Assistant 2002-Present
Independence Antique Brick
2180 Old York Road
Dillsburg, PA 17019
Answer incoming calls, assist with sales, inform potential or current customers of prices set by the owner, calculate pricing, invoicing using Quick Books Online, marketing, complaint handling and resolution, and general support of the owner.
Guest Services Specialist 2000-2001
Country Inn and Suites
Gettysburg, PA
Answered incoming calls, accepted and entered reservations, registered guests of the hotel, tourist information such as event and activity information, directions to attractions and provided any other hotel services as needed.
Sales associate 1999-2000
Zales Jewelry Store
Gettysburg, PA
Customer service, greeting customers, sales training and general support for other associates and store manager.
Member Services Specialist 1978-1998
Adams Electric Cooperative
Gettysburg, PA
Responsible for questions regarding electric service, billing, complaint handling and resolution. Gathered information for new electric service and assisted call center daily and during electric outages. Responsible for billing and identifying delinquent accounts and soliciting payments. Assisted with numerous other office duties as needed.
E D U C A T I O N
Diploma, Channing High School, Channing, MI.
Valedictorian of Class - Straight 4.00 average all 4 yrs high school.
Completed Dale Carnegie course.
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