General Manager, Management
Resume:
JAMES WILLIAM DUNN
Gulfport, FL 33707
phone: 904-***-****
email: *******@***.***
RESTAURANT DEVELOPMENT & OPERATIONS
MANAGEMENT EXPERIENCE:
I am a Restaurant Executive with more than 25 years of progressive management and marketing.
Experience, culminating in profit & loss accountability regarding new business development.
Sales strategies and customer relations.
Complete responsibility for administration and supervision of policies and standards for
multi-unit restaurant chains, including new store openings and development.
Comprehensive knowledge of food & beverage operations, as well as business and
financial functions, including staffing, training, menu development, food presentation and service, customer relations, promotions and facilities maintenance.
Participated with management team in numerous restaurant openings while developing
and implementing training manuals for multi-unit operations.
SUMMARY OF QUALIFICATIONS:
Complete working knowledge of the operational aspects of restaurant management.
Complete working knowledge of the financial aspects of restaurant management.
Administered operational budgets and successfully reduced overhead costs, including
food/beverage and labor to maximize profitability.
Experienced in human resources management.
Skilled and adept in staffing, training, motivation and supervision.
Strong leadership, decision-making and strategic planning skills.
Strong communication and interpersonal skills, with an ability to connect effectively
with management, staff and customers.
Demonstrated an aptitude in budgeting and forecasting: Good with numbers.
Organized and implemented effective systems and procedures.
Resourceful troubleshooter with problem-solving and conflict resolution skills.
EXPERIENCE:
T/A PETRO
General Manager
Overseeing the operations and supervision of employees in a restaurant that caters to the I-12 corridor between Baton Rouge and the North Shore area.
2100 Railroad Ave.
Hammond, LA
2015 to present…
IHOP RESTAURANTS, TAMPA BAY AREA, FL
2012 to 2015
General Manager
§ Overseeing the operations and supervision of employees in several (individual)
locations as a relief General Manager in the Greater Tampa Bay metropolitan
area, extending to Pinellas and Pasco Counties.
PICCADILLY CAFETERIA, BATON ROUGE, LA
03/2010 to 04/2012
General Manager
(Westmoreland Village, Department of Labor, and Catholic High School)
While also catering daily/twice daily to 4 Fraternity Houses at LSU
(Louisiana State University).
I am proud of the fact that the Westmoreland location was originally slated to close on
03/31/2011, but under my management, it rose to the top 10 in company sales, 90% of
the time.
As of 9/20/2011, during my tenure, my primary location enjoyed the reputation of having the highest mystery shoppers in the company.
L J SEAFOOD AND EXPRESS CAFÉ AND BAKERY, MCCLENNY, FL
O8/2008 – 02/2010
Owner/ Operator
All activities that encompassed the development, management, and financial oversight of both companies.
RESTAURANT MANAGEMENT SOLUTIONS, GREEN COVE SPRINGS, FL
7/2000 – 4/2008
(D.B.A. Sam’s St. Johns Seafood and Crystal River Seafood Restaurants)
District Manager
Oversaw operations at 12 locations in Florida, Georgia and Alabama, for casual-dining
seafood restaurants, with full responsibility for driving sales and staffing.
Part of management team that consistently increased annual revenues by 18%.
Organized staffing plans and directed the recruitment, selection, assignment, training,
development and motivation of all restaurant management personnel
Implemented corporate policies and procedures and developed internal controls to
efficiently guide operations, with emphasis on customer service.
Assisted with 6 new unit openings and startup operations, obtaining licensing and
facilitating inspections.
Strong ability in restaurant design, developing ambience, décor, and decorations;
designed the prototype corporate restaurant, both front and back-of-the house, installing commercial kitchens, as well as dining room floor plans.
Provided input into menu development, including writing recipe books, as well as
sourcing vendors for product and supplies.
Responsible for purchasing 90% of seafood product, utilizing extensive knowledge of
seafood and personally testing product at the market to ensure freshness and quality.
Performed diversified back office administrative functions, including inventory control.
Prepared and administered budgets and analyzed/identified opportunities for reduction in operating costs.
Responsible for forecasting and maintaining market penetration strategies.
Devised and implemented innovative marketing strategies, as well as promotional and
advertising programs to penetrate local markets, including extensive use of billboards on Interstates.
Part of management team that consistently increased annual revenues by 18%.
Successfully developed loyal steady customer base and long-term staff.
Instrumental in development and implementation of computer technology for all stores
and introducing company’s 1st automated computer programs.
APPLEBEES RESTAURANT APPLESOUTH, GA
2/92 – 6/00
Opening General Manager
Successfully opened 50 restaurants and started-up operations in the 267 restaurant chain
of Apple South franchise group.
Full responsibility for efficient management of all aspects of restaurants, located in 7
states.
Member of National Training Committee, responsible for ongoing enhancement of
operations, methods, systems and procedures.
Managed all areas of both front and back-of-the-house operations of high volume, 135-
200 seat casual dining restaurants.
Oversaw staffing plans regarding the hiring, training, motivation, scheduling and
supervision of personnel.
Performed diversified administrative functions, including budgeting, ordering, cost
analysis, forecasting and inventory control.
Negotiated with vendors to maintain cost control on food, beverage and supplies.
Daily involvement with customers to resolve problems and complaints.
Monitored dining room service, sanitation and general appearance of the premises.
CHECKERS, CLEARWATER, FL
1/87 – 2/92
District Manager
Directed operations for 4 area restaurants located in Clearwater, Vero Beach, Ft. Pierce
and the Space Coast.
Oversaw implementation of all systems and procedures and promotion of sales and new
business, with profit & loss accountability.
Primarily responsible for management recruitment and development, as well as
employee turnover and training.
Monitored food & beverage standards and customer service.
GODFATHER’S PIZZA, JACKSONVILLE, FL
3/82 – 1/87
Manager
Managed this fast-food restaurant, coordinating operations and personnel, including
responsibility for store’s profit & loss position.
Provided leadership and supervisory experience, as well as troubleshooting skill to
resolve problems and conflicts.
Hired and trained counter and kitchen staff.
Operated store at a considerable profit.
EDUCATION:
PALATKA HIGH SCHOOL, PALATKA, FL
SKILLS:
Computer proficient: (Microsoft), Rossnet: (IHOP), SQUIRREL: (Applebees)
CERTIFICATION:
Serve-Safe: Certified food handling & equipment
References furnished upon request
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