MICAH SWEET

*** ******* ******, **** *

Grover Beach, CA 93433

805-***-****

PROFESSIONAL EXPERIENCE:

Cuesta College Financial Aid

Cuesta College, SLO Campus

805-***-**** (Patrick Scott)

July 2015 to September 2016

Financial Aid Technician (07/15 to 09/16)

*Answer financial aid questions through front desk, phone, email, fax, mail.

*Process /receive documents through these sources.

*Verify and award financial aid to qualified students.

*Participate in special projects as needed.

Le Bas International Air Division

3440 Empresa Dr. Ste B, San Luis Obispo, CA 93401

805-***-**** (Eamon Lacy)

July 2005 to August 2015

Senior Account Executive / Assistant Team Leader (02/10 to 08/15)

* Process invoices / accounts payable for our Accounting Department.

* Provide extensive administrative assistance for privately chartered flights.

* Monitor and provide direction to team members.

Business Development, Special Projects (04/08 to 02/09)

* Contact potential clients and ask for air charter business.

* Facilitate smooth handling of flights via phone, e-mail or in person if needed.

* Continue operations work on selected flights.

* Continue web design and IT-related duties as described below.

Operations Controller (07/05 to 04/08)

* Find and organize private charter aircraft flights for individuals and corporations.

* Flight follow said charters throughout the operation to ensure customer service.

* Regular, extensive contact with partners in the aviation industry worldwide.

* Design and implement training programs for new employees.

* Process invoices / accounts payable for our Accounting Department.

* Perform extensive work related to company website design and implementation.

* Perform IT work and general technical assistance as needed.

J.I.T. Manufacturing

1610 Commerce Way, Paso Robles, CA 93446

805-***-**** (Claudia Herrera)

June 2004 to July 2005

Account Manager

* Ensure the prompt construction and delivery of manufactured assemblies for five clients.

* Tend to customer‘s accounts payable and billing concerns.

* Promote/facilitate increased business with current customers, and seek out new ones.

* Heavy phone and E-mail communication.

Hearst San Simeon Historical Monument

750 Hearst Castle Road, San Simeon, CA 93452

805-***-**** (Debra Mendenhall)

April 2004 to June 2004

Guide Trainee (tour guide)

* Conduct 2-5 interpretive tours of Hearst Castle per day.

* Research new data on a daily basis to provide more information for tours.

New Roads, Inc.

2701 Macmillan Avenue, San Luis Obispo, CA 93401

805-***-**** (Scott Toepher)

June 2001 to February 2004

Telephone Sales/Customer service Agent Jun ‘01 to Dec ‘02

* Process sales and order status requests over the phone

* Act as supervisor for sales-only associates as needed

* Quality Assurance monitoring

Order Administration Agent Dec ‘02 to Sept ‘03

* Process customer requests for refunds, cancellations, and payment issues

* Process incoming e-mails

* Correct errors on suspended orders

Automatic Call Distribution Supervisor Sept ‘03 to Feb ‘04

* Control of all incoming calls to our call center from the following three clients: CCS, American Eagle, and Old Glory

* Management of phone agent breaks and lunchtimes

* Management of agent attendance

* Daily use of Microsoft Excel, Word, Powerpoint and Outlook for running service level reports, screen captures, e-mailed documents, allocation logs, etc.

The Gas Company

Industrial Way, San Luis Obispo, CA 93401

805-***-**** (Dean Selck)

November 2000 to June 2001

Meter-Reading Technician

* Read and record gas meters throughout SLO county, including Los Osos, Morro Bay, San Luis Obispo, Arroyo Grande, and Cambria

* Extensive driving of both company and private vehicles to assigned routes

Nu-Seals

34 Zaca Lane, San Luis Obispo, CA 93401

805-***-****

August 2000 to November 2000

Data Entry Technician

* Maintenance of part number database

* Process confirmations, receivings, and factory purchases

* Process requests for price quotes from customers

EDUCATIONAL EXPERIENCE:

High School:

Morro Bay High School, Morro Bay, CA

Graduated 1994

Subjects Studied: English, History, Journalism

Special Training: Editor-in-Chief of high school newspaper

College:

Cuesta College, San Luis Obispo, CA

Achieved Associate of Arts degree, 1997

Subjects Studied: History, Philosophy

California Polytechnic University, San Luis Obispo, CA

Achieved Batchelor of Arts degree, 2000

Major: History

Completed California Basic Education Skills Test (CBEST), 2001

Achieved 30-Day Emergency Substitute Teaching Credential

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