Customer Service/Administration/Management
Resume:
MICAH SWEET
Grover Beach, CA 93433
PROFESSIONAL EXPERIENCE:
Cuesta College Financial Aid
Cuesta College, SLO Campus
805-***-**** (Patrick Scott)
July 2015 to September 2016
Financial Aid Technician (07/15 to 09/16)
*Answer financial aid questions through front desk, phone, email, fax, mail.
*Process /receive documents through these sources.
*Verify and award financial aid to qualified students.
*Participate in special projects as needed.
Le Bas International Air Division
3440 Empresa Dr. Ste B, San Luis Obispo, CA 93401
805-***-**** (Eamon Lacy)
July 2005 to August 2015
Senior Account Executive / Assistant Team Leader (02/10 to 08/15)
* Process invoices / accounts payable for our Accounting Department.
* Provide extensive administrative assistance for privately chartered flights.
* Monitor and provide direction to team members.
Business Development, Special Projects (04/08 to 02/09)
* Contact potential clients and ask for air charter business.
* Facilitate smooth handling of flights via phone, e-mail or in person if needed.
* Continue operations work on selected flights.
* Continue web design and IT-related duties as described below.
Operations Controller (07/05 to 04/08)
* Find and organize private charter aircraft flights for individuals and corporations.
* Flight follow said charters throughout the operation to ensure customer service.
* Regular, extensive contact with partners in the aviation industry worldwide.
* Design and implement training programs for new employees.
* Process invoices / accounts payable for our Accounting Department.
* Perform extensive work related to company website design and implementation.
* Perform IT work and general technical assistance as needed.
J.I.T. Manufacturing
1610 Commerce Way, Paso Robles, CA 93446
805-***-**** (Claudia Herrera)
June 2004 to July 2005
Account Manager
* Ensure the prompt construction and delivery of manufactured assemblies for five clients.
* Tend to customer‘s accounts payable and billing concerns.
* Promote/facilitate increased business with current customers, and seek out new ones.
* Heavy phone and E-mail communication.
Hearst San Simeon Historical Monument
750 Hearst Castle Road, San Simeon, CA 93452
805-***-**** (Debra Mendenhall)
April 2004 to June 2004
Guide Trainee (tour guide)
* Conduct 2-5 interpretive tours of Hearst Castle per day.
* Research new data on a daily basis to provide more information for tours.
New Roads, Inc.
2701 Macmillan Avenue, San Luis Obispo, CA 93401
805-***-**** (Scott Toepher)
June 2001 to February 2004
Telephone Sales/Customer service Agent Jun ‘01 to Dec ‘02
* Process sales and order status requests over the phone
* Act as supervisor for sales-only associates as needed
* Quality Assurance monitoring
Order Administration Agent Dec ‘02 to Sept ‘03
* Process customer requests for refunds, cancellations, and payment issues
* Process incoming e-mails
* Correct errors on suspended orders
Automatic Call Distribution Supervisor Sept ‘03 to Feb ‘04
* Control of all incoming calls to our call center from the following three clients: CCS, American Eagle, and Old Glory
* Management of phone agent breaks and lunchtimes
* Management of agent attendance
* Daily use of Microsoft Excel, Word, Powerpoint and Outlook for running service level reports, screen captures, e-mailed documents, allocation logs, etc.
The Gas Company
Industrial Way, San Luis Obispo, CA 93401
805-***-**** (Dean Selck)
November 2000 to June 2001
Meter-Reading Technician
* Read and record gas meters throughout SLO county, including Los Osos, Morro Bay, San Luis Obispo, Arroyo Grande, and Cambria
* Extensive driving of both company and private vehicles to assigned routes
Nu-Seals
34 Zaca Lane, San Luis Obispo, CA 93401
August 2000 to November 2000
Data Entry Technician
* Maintenance of part number database
* Process confirmations, receivings, and factory purchases
* Process requests for price quotes from customers
EDUCATIONAL EXPERIENCE:
High School:
Morro Bay High School, Morro Bay, CA
Graduated 1994
Subjects Studied: English, History, Journalism
Special Training: Editor-in-Chief of high school newspaper
College:
Cuesta College, San Luis Obispo, CA
Achieved Associate of Arts degree, 1997
Subjects Studied: History, Philosophy
California Polytechnic University, San Luis Obispo, CA
Achieved Batchelor of Arts degree, 2000
Major: History
Completed California Basic Education Skills Test (CBEST), 2001
Achieved 30-Day Emergency Substitute Teaching Credential
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