Project Manager Customer Service
Resume:
Pharide E Roufai
**** **** ******* **** *** E*, Havertown PA 19083
***************@*****.***
PROFESSIONAL SUMMARY
Result oriented IT BA Professional with extensive experience in Analysis and Development of IT Applications for Insurance and Finance domains. Capable of leading the IT projects in all SDLC phases
5+ years of in depth domain knowledge in Finance and Insurance with retail banking and global capital market
Extensive experience in Business Analysis with exposure to Business Process Flows, Case Tools and Systems Analysis.
Strong Knowledge of SDLC methodology and project life cycle.
Expertise in identifying, developing and managing business and functional requirements Specifications.
Organize interviews, workshops, and JAD and requirement elicitation sessions.
Excellent communication and Presentation skills. Experience working with business users as well as senior management.
Used data analysis techniques to elicit requirements
Extensive experience in dealing with clearance and custody management systems.
Participated in developing test plan specification to incorporate all features for products
Evaluate and make recommendations on the feasibility of new and existing systems.
Worked closely with the Project Manager on issues of importance
Proficient in creating Use Cases, Sequence Diagrams, and Activity Diagrams.
Excellent Team player with strong multi-tasking abilities to work in conjunction with other testers, developers and other team members in validation and testing complex scenarios and projects and in the maintenance of Quality Standards in Projects.
TECHNICAL SKILLS
Requirement Management Tools
Power Designer, MS Word, and Excel
Methodologies
RUP, Waterfall, Agile
Languages
Basic SQL, UML, XML
Business Modeling Tools
Power Designer, Smart Draw, MS Visio
Project Management Tools
MS Project, MS Excel
Defect Management Tools
Bugzilla, SILK Central, Jira
Database
SQL Server 2000, MS Access
EDUCATION
Wilmington University- New Castle, DE
MS-IST- Concentration in Information Assurance
Year of Graduation: May 2015
Wilmington University- New Castle, DE
Bachelor of Science -Major Finance
Year of Graduation: Dec 2012
PROFESSIONAL EXPERIENCES
Sugar House Casino, Philadelphia, PA May 15- Mar 16
Marketing Analyst
Codes and Decodes guests as per the Host Coding Guidelines.
Performs analysis on marketing programs and initiatives.
Prepares preformat expectations for marketing programs.
Acts as an integral part of the financial/strategic planning team by providing analytical expertise and consulting support to operating departments and upper management.
Develops and implements analytical tools and processes and analyzes operational performance data to identify trends.
Performs all other duties as assigned.
Prepares the casino refund project
Coordinates meeting with executives about different projects
Prepares weekly and monthly analysis for all events and promotions.
Environment: Access, SQL, MS Office suit (Word, PowerPoint, Access, Excel, Outlook), SQL Server, Windows 2000.
Attended college Jan 14- May 15
Completed Master Degree
Provident Financial Group Inc., Cleveland, OH Aug 12 – Dec 13
Business Analyst/Project Analyst
Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents.
Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
Identified internal and external system Requirements, design and configuration set-up.
Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
Performed data analysis and ran various SQL queries to critically evaluated test results
Designed and developed Project document templates based on SDLC methodology.
Developed Business Requirement Document as well as High-Level Project Plan.
Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
Developed Functional Specification Document and Supplementary Specification (non-functional) Document.
Worked with Application Development team to make sure that they understood the Use Cases.
Worked with Quality Control Teams to develop Test Plan and Test Cases.
Environment: Microsoft Office Suite, MS Visio, Windows XP, SQL, XML, UAT, Quality Center 8.0, six sigma, Bugzila.
Nationwide Insurance, Columbus, OH Jul 11-Aug 12
Lead Business Analyst
Conducted Business Alignment sessions involving various LOB SME’s to identify Business Objectives, Critical Success Factors, Solution Logical Scope, stake holder needs and expectations
Coordinated all activities related to translating business needs to system functional, non-functional and information requirements
Developed Business Communication Plan in guiding communication efforts among different internal and external audiences
Conducted sessions to define the detailed specifications of the functional requirements specifications (use cases)
Implemented Organizational Change Plan
Wrote application enhancement specifications detailing in scope/out of scope items, as-is/to-be process maps and critical test scenarios.
Involved in assessing the impact of changes on the business and resolving problems referred by stakeholders.
Documented web support manual for customer service representatives assisting Nationwide customers
Worked with user interface designers to drive consistency in design and approach for meeting all solution requirements
Developed User Acceptance Test (UAT) Strategy, test plan and executed test scripts in Quality center
Environment: MS, SQL, RUP, MS Office suit (Word, PowerPoint, Access, Excel, Outlook), Jira.
Amica Mutual Insurance, Lincoln, RI Jan 10- May 11
Business Analyst
Prepared and identified Business requirements and then created business process realizations.
Implementation of tailored Agile model driven development(AMDD)
Documented Artifacts including Business Glossary, Business Rules, Stakeholder needs, Vision, story cards, and Supplementary Specifications including Usability, Reliability and Performance Requirements documents using Doors.
Verified the features, industrial strengths, Environment & usability of the application during the different stages of the Software Development Life Cycle.
Conducted User Acceptance Testing (UAT) for multiple iterations involving the entire User environment setup
Used six sigma methodology to implement a measurement based strategy that focuses on process improvement and variation reduction.
Conducted browser compatibility testing of Application under test with browsers such as IE
Involved in meetings to identify the new structure and modify existing structure as and when necessary for the application under test
Agile change management(ACM) process implemented to actively manage all the change requests coming for review
Frequently interacted with core groups including End Users, SME’s, development and testing teams to resolve the bugs
Environment: RUP, MS Visio, Rational Rose, MS Office, SQL, MS Project, Silk Center.
LANGUAGE
English, French, Yoruba
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