Sales Customer Service

SUMMARY OF QUALIFICATIONS

A detailed-oriented professional with a proven tract record of success in the healthcare and consumer products industries. Demonstrated excellent organizational, administrative and time management skills by completing assignments in a fast-paced and constantly changing environment. Build rapport with customers by listening, clarifying, explaining, and identifying any potential issues or complaints while establishing and maintaining long-term loyalty. Ability to prioritize tasks and establish timelines while working under pressure with minimal supervision to meet business objectives.

PROFESSIONAL EXPERIENCE

Nordstrom, Mission Viejo, CA 11/2015 – Seasonal

Logistics Processor

Processed all types of inbound and outbound shipments; new merchandise, transfer shipments to customers and vendors.

Demonstrated understanding of physical and logical movement of merchandise

Exhibited accuracy in using Retek Merchandising System (RMS) desktop and handheld systems.

Handled requests and daily tasks courteously and productively, using appropriate language and tone of voice.

Handled and follow through on all employees and customers’ interaction in a solution-focused efficiently and effectively.

Approached tasks and deadlines with a sense of focus, urgency and attention to detail.

Prioritized tasks and projects efficiently through communicating ongoing progress and showing accountability to deliver high quality of work.

HomeComfort Care, Lake Forest, CA 6/2009 – 04/2012 Marketing Representative

Scheduled appointments to our new and existing clients in order to promote our products and services.

Provided product presentations to our clients to represent our company and new business opportunities.

Maintained effective professional relationships through frequent face to face engagement with clients and other external influencers.

Performed basic administrative functions include but not limited to, typing, printing, copying, mailing, faxing, filing and general computer works.

SafeGuard Health Enterprises, a MetLife company, Aliso Viejo, CA 12/1999 – 12/2008

Sales Support Specialist

Analyzed and researched all incoming dental proposal requests to ensure data accuracy prior to review and approval by the Underwriting department. Ensured all submitted rate requests are complete and have the appropriate plan design in accordance with dental underwriting guidelines.

Interfaced with Account Executives and Account Managers on sales issues and concerns.

Developed and coordinated proposal deliverables for clients including: rates, benefits, plan summaries and marketing collaterals.

Conducted research and analysis to determine appropriate schedule fees, plan designs and benefits.

Coordinated with other departments on issues relating to changes in proposal documentations.

Responsible for the development of enterprise-wide business reports based on the specific needs of our internal/external clientele.

Provided standard or custom reports in support of Request For Proposal responses, renewal presentations and general market support.

Coordinated with subject matter experts to insure data elements of reports are correct.

Processed purchase requisitions for marketing brochures, flyers and office supplies within marketing department.

Tabak’s Health Products, Irvine, CA 03/1997 – 12/1999

CUSTOMER SERVICE REP/ INSIDE SALES REP

Effectively handled complaints, conflicts, negotiation and challenging situations through continuous communication with customers.

Processed all sales orders generated from customer calls and sales agents.

Resolved billing inquiries and other customer concerns in keeping company’s goals and requirements.

Sorted all incoming mail-orders from customers for health products on a daily basis.

Verified customer bank checking account from mail order on a daily basis.

EDUCATION

University of St. La Salle, Bacolod City, Philippines

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION–MARKETING MANAGEMENT

TECHNICAL SKILLS

Windows NT, Microsoft Outlook, Lotus Notes 6.5, MS Word, Excel, PowerPoint, GeoAccess report, PMAPS, NOVA Character, 10-Key by touch and NetMinder

REFERENCES

Available upon request

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