Customer Service Microsoft Office

Ben Mahmoud, Adnene

*** ***** ***** **, *******, VA 23005

804-***-**** *******@*****.***

SKILLS

Language Proficiency: Arabic, English, French, German, Italian and Spanish, some Portuguese and Maltese.

Certified Microsoft Office 2000 Server, ETA FOT Certified

Hardware Tech both Repairs & Upgrades Desktop and Laptop/Notebook/Tablets etc…

MS Office 2007/2010/7, Word, Excel, Power Point, Word, OneNote, Works, Adobe Illustrator CS5, Adobe Photoshop CS5, etc…

Programming Languages, C++, Basic, Pascal, etc…

VMware Server for multi platform host operating system virtualization including but not limited to: Windows Operating systems, LINUX OS, Mac OS, etc…

Cisco, Packet Tracer and VPN (Virtual Private Network) Tunneling, Securing, Switching, Routing, Bridging, Repeating and WIFI (Wireless Networking) implementation and securing.

CISCO Routers Programmer, Installer and Setup

XHTML, HTML, Web Design, etc…

Ability to learn, adapt faster than average, advanced problem solving skills and attention to detail

EDUCATION

ECPI UNIVERSITY 2008-2012

Bachelor Management Information Systems MIS/Concentration in Network Security CIS

CompuTech Computers Institute 2002-2003

Microsoft Office Server Certificate

ENIG School of Engineering 1995-1998

Three years towards Chemical/Computer Engineering Degree

GHEOTE Deutsch Cultural Institute 1994-1995

German Literacy Certificate

EXPERIENCE

Uber Technologies 03/2013-Current

Driving / Brand Marketing Driver

POPEYES PIZZA RVA 02/2015- 08/2015

HR, Management, General Manager

IT, Digital/Traditional Marketing, etc…

TechTurn Technology Rebuilt 02/2011- 03/2012

IT, Tester, Grader, Reconditioner of Desktop/Laptops/Tablets/etc… Tester/QC Lead

Network Tech, IT Production Line and Quality Assurance then QC Lead - 7AM / 3PM -

Auditing, Repairing and Troubleshooting, etc…

Wiping and Elimination of Data Escape through Networked Editors Hex/Bin/Machine

Mass Imaging of EU equipments: Desktops, Laptops, Netbooks, Tablets, etc…

OfficeMax 07/2009-02/2011

Logistics associate, Customer Service and Loss prevention L.A.

InkTech, IT Troubleshooting and Sales - 7AM / 3PM -

Henrico County 02-08/2009

Built, Networked and Secured government Clients-Hosts/Servers from grounds up Network Admin

alongside a dedicated public server and Firewalling, VPN implementing and VMW - 10AM / 5PM -

Taught Computer crash courses and Resume building alongside useful English keywords

IT helpdesk/Support/Troubleshooting/Networking: Desktops, Xerox, scanners

CarMax Corp. 01/2006-02/2009

West Broad Street Sales Consultant

Outstanding Customer Service Skills along with Trilinguality English/Spanish/French - ROTATING -

Operate/Navigate CarMax Systems; full eOffice duty and eMails conversion into leads

References: Available upon request

Contact this candidate