Microsoft Office Word, Powerpoint, Excel and Outlook.

Professional Summary

I am a motivated, business professional with a successful track record of quality employment; seeking a challenging position that will showcase my professional skill set and allow growth within the organization.

Skills Summary

Computer Skills: Microsoft Office; Word, Execl, Outlook and PowerPoint

Organized volunteers to assist with Community Homless Shelter repairs.

Arranged small groups of volunteers to assist in collecting socks, bottled water and clothes for Homless Women Shelters.

Employment History

COMCAST CORPORATION

FINANCE CASH CONTROL SPECIALIST 2010-PRESENT

Prepare complex reports for the Comcast Corporate office; ensuring full compliance with vendor requirements.

Research lost or misapplied payment including Bank encoding errors and System Reclasses over 9,000 monthly.

Establish communication with merchants to ensure the customer’s concerns are resolved in a timely manner.

COLLECTIONS SPECIALIST 2000-2010

Processed third party vendor sales and transmittal documents.

Calculated charged-off balances and transferred accounts to collections agencies.

Worked monthly debit balance report and linked the debt balances to the original account holders.

CUSTOMER CARE REPRESENTIVE 1997-2000

Interacted with customers daily and provided prompt resolutions to their inquiries

Promoted new promotional packages and services at 90%,monthly.

Assisted with troubleshooting customer’s services issues and scheduled technical appointments when needed.

Education and Professional Development

University of Phoenix, Schaumburg, Illinois

Bachelor of Science in Business Administration University of Phoenix 2006

Master of Business Administration, emphasis in Human Resource June 2009

Development Courses

Decision Outcomes

Written Correspondence

Problem Solving

Diversity Training

Ethics and Integrity Training

Critial Thinking

Professional Organizations

NAMIC

WICT

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