Administrative Assistant Customer Service
Resume:
April Rodgers
***** ******** ****, ****** ** 92880
acwado@r.postjobfree.com
Professional Summary
Resourceful professional with over 10 years administrative experience and over 6 years Project Management experience in optimizing operations for construction and renovation contracting and IT companies through outstanding management, technical, and business development expertise. Analytic performer having proficiency in directing construction projects as well as software development and IT projects through entire lifecycles. Technical specialist with experience in performing software testing used in the creation of medical software. Collaborative communicator with talent for establishing productive relationships with owners, architects, engineers, subcontractors, and government officials and building strong, motivated multi-trade teams. Strategic problem-solver who envisions smart solutions and executes with urgency across all levels of the organization. Hands-on leader with extensive customer service experience who is able to keep teams focused and productive. Skilled in negotiating partnerships and alliances with a keen ability to capture opportunities and catapult new ventures.
Technical Skills
●Windows
●OS X
●Microsoft Office including Microsoft Project
●Google docs
●Track-It!
●Quickbooks
●Internet Search Engines
●SQL
●HTML
●IT Networking, including computer hardware setup
●Beta tested new software, creating user manuals
●Project Management
●Project Coordination
●Inventory Control
●Procurement
●Quality Control
●Risk Management
●Payroll
●Employee Management
●Human Resources
●Managed projects in the Construction and IT fields
●Safety, OSHA training and Inspector
●Wrote Standard Operating Procedures and Employee Manuals
●Managed and maintained office Administration
Professional Experience
Telemarketer / General Office
Powerstar
Irvine, CA
February 2015 thru February 2016
●Assisted in various office duties as assigned
●Office supply ordering
●Typed correspondence
●Setup computer hardware and software
●Troubleshooted and resolved computer issues
●Initiated cold call sales
●Closed and finalized deals
●Intensive Customer Service
Information Verification/GPS Coordinator
Power Direct
Irvine, CA
June 2014 thru February 2015
●Created and generated reports
●Utilized mapping software and plotted GPS coordinates
●Created graphs, charts and spreadsheets utilized to determine the profitability and success of projects
●Coordinated with upper management and field staff to complete projects on time
●Resolved any off site issues with field crews
●Managed field crews and assigned/hired field crews as needed
●On call 24/7
Project Manager/Administrative Assistant
Jetstream Construction
Las Vegas, NV
January 2010 to May 2014
●Created bids and proposals for new residential and Government sponsored jobs
●Managed the general contractors and subcontractors with knowledge of construction trades
●Meeting with facility staffs to determine project needs and scope of work
●Monitored and managed project progress, schedules and resources
●Processed and developed spreadsheets
●Recommended and affected hiring, discipline, promotions
●Collaborated with senior management in the delivery of project strategy, goals, priorities and long-term project plans
●Anticipated issues, sequenced tasks, and assigned personnel and initiated technology conversions
●Walked job sites, inspected them for any OSHA violations
●Implemented and managed safety training procedures and documentation
●Procured all project and office supplies as needed
●Managed construction projects from creation to completion within the required time frame
●Updated and corresponded with management, employees and clients
●Scheduled and led meetings, creating memos and all other documents needed
●Obtain approvals and permits for new jobs
●Approve subcontractor and vendor invoices
●Ensure that construction plans are in agreement with customer expectations and identify points at which contractual obligations will have been met
●Purchase order reconciliation
Administrative Assistant
Law Office of Mike Mazurek
Corona, CA (telecommuted from Las Vegas, NV)
September 2005 thru December 2009
●Received dictation and typed various documents as needed; these included letters, memos, correspondence, legal documents
●Managed and maintained online database
●Filed electronic documents
●Submitted legal documents online
●Inputted billings into accounting software
●Maintained electronic calendar
●Managed home office
Technical Writer/Assistant Project Manager/Executive Assistant
Claims Servicing of America
Las Vegas, NV
May 2004 thru July 2005
●Project discovery and planning; guide work from client needs and idea to goals and delivery.
●Pulled together team leaders and account staff to research and define new products and budget. Built and delegated work plans, and communicated progress
●Set clear expectations and goals for project teams. Track progress against timeline, milestones and budget, revise as needed.
●Anticipated issues, sequenced tasks, and assigned personnel and initiated technology conversions
●Managed, trained and motivated over 100 employees
●Prepared comprehensible instructions regarding systems and procedures
●Developed Standard Operating Procedures and implemented them
●Created a Disaster Recovery plan
●Created and maintained software manuals and employee manuals
●Set up of a Quickbooks account during the creation of a new company
●Created and maintained accurate hard copy and electronic copy filing system
●Helped manage and maintain companywide servers based upon HIPAA regulations
●Developed and installed procedures and practices, work flow, sequence of operations, and office planning
●Trained new employees in Microsoft Excel
●Help Desk front line, troubleshooting any basic issues/problems and assigning technicians when needed
●Procured supplies for the creation of a new organization as well as all hardware and software needed for outsourced projects
●Managed all inventory control
●Corresponded with all project stakeholders, including employees to insure project timeline
●Performed market research, compiled information and wrote recommendation reports used by engineering in design
●Accounts receivable and payable
●Purchase order reconciliation
●Office supply ordering
Secretary
Lochsa Engineering
Las Vegas, NV
November 2001 to May 2004
●Typed Traffic Studies
●Typed Letters
●Typed Proposals
●Created submittals and bids for new projects
●Submitted plans to County and Water Districts for approval
●Created and maintained accurate hard copy filing system
●Backup reception, answering multi line phone system
Business Office Manager
Hemet Assisted Living
Hemet, CA
April 1997 thru October 2001
●Managed the business office, as a one woman “Jack of all Trades”
●Inputted all accounting invoices
●Managed patient petty cash ledgers
●Assisted new patients with move-in paperwork
●Filed and maintained filing system
●Greeted and assisted family members over the phone and in-person with any issues
●Assisted patients with an issues or concerns regarding their living arrangements
Certifications and Training
●Track-It! Certified (IT Help Desk software)
●Excel Certified
●Administrative Assistant Conference Certification
Education
●University of Las Vegas, NV - 2005, Associates in General Education
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