Business Analyst / Quality Analyst/ Business Process Analyst

Jennifer Zou

Phone: 631-***-****

Email: *****************@*****.***

Address: Sunnyvale, CA 94085, USA

Skills Summary

SQL / JAVA

DMAIC

BPMN 2.0 / ARIS / Visio

SDLC / Agile

Process Improvement

Documentation/ BRD/ FSD

Lean Six Sigma

Testing / JIRA / UFT

UML / Diagraming

• Programming: Python, Perl, JavaScript.

• Testing: Unit, Integration, UAT, GUI & API, Test Case, Test Plan & RTM.

• Software development tools: WBS, Lucidchart, SmartDraw, Signavio.

• Database management system: MS Access, MySQL Workbench.

• Database & Analysis: SQL Queries, Relational Database Design, Data Modelling.

• Software development life cycle (SDLC): Waterfall, RUP Model and V Model.

• Rational Tools: Rational Requisite Pro, Rose, ClearCase & ClearQuest, Test Manager.

• Office software: Excel, Word, PowerPoint, MS SharePoint.

• Basic familiarity with JQuery, JSP, Servlet, JSON, CSS, Ajax, XML, Commend–line, Linux, Bash.

• Language: English and Chinese.

Experience

BBVA Compass Bank

Business Analyst / Quality Analyst 02/2016 - present Project: The objective of this project was to develop a VMS system to improve their recruitment service between clients and their contracted vendors.

Responsibilities:

• Act as a liaison between business team and technical team.

• Gathering business requirements by conducting JAR and JAD session.

• Created Business Requirement Documentation (BRD) and Functionality Specification Documentation (FSD).

• Create Project Charter and Project Plan using Word, MS PowerPoint and WBS (Work Breakdown Structure).

• Design Business Process Flow and UML diagrams (Use case, Activity diagram and State Diagram) using ARIS, Lucid Chart and MS Visio.

• Create Use Case Scenario to further explain the functionalities of the system.

• Conduct Weekly Status Follow Up Meeting, and record the Meeting Minutes.

• Collect the status of project progress, track project progress & defects, create projects and dashboards using Excel and JIRA.

• Design and review Test Plan, Test Case and RTM (Requirements Traceability Matrix).

• Manage data in MS SharePoint.

Citibank, New York

SQL Developer / Business Analyst 08/2015 - 12/2015 Project: The objective of this project was to develop a database system of admission records, by establishing this system, global customers can search for any admission records information of graduate school in the US. Responsibilities:

• Gathered business requirements from global teams and end-users.

• Analyzed the AS-IS state of the project, and give some recommendations to approach the TO-BE process.

• Collaborated with a senior Business Analyst in creating BRD and FSD.

• Designed Use Case Scenarios.

• Designed a Relational Data Model (RDM) based on business requirements using MS Access and MySQL Workbench.

• Created the System Design Documentation (SDD & TDD), which included some sample queries, reports and forms of the database system.

• Made a presentation to the group using MS PowerPoint. Amazon, New York

Junior Software Developer / Business Process Analyst 02/2013 - 12/2014 Project#1: The objective of this project was to develop a software application called E-portfolio Generator, which can simplify the e-portfolio creation process of end-users. Responsibilities:

• Gathered requirements of the project from the business team and end-clients.

• Created a software description documentation (SDD).

• Created a software specification documentation (SSD) to clarify the Software Implementation Process by drawing various UML diagrams, including Activity diagram, class diagram, use case diagram, etc.

• Designed the User Interface.

• Created Technical Design Documentations (TDD/SDD).

• Implemented the E-portfolio Generator using Java, HTML, JavaScript and CSS.

• Tracked bugs and debug.

• Assisted Quality Analyst Group in filling Test Case, Test Plan and RTM.

• Tested the software by performing Unit Testing, API Testing, and GUI Testing. Project#2: The objective of this project was to develop a Self-Ordering Kiosk System in order to increase the speed of service and enhance the work efficiency.

Responsibilities:

• Gathered Business Requirements.

• Analyzed requirements and created BRD and FSD.

• Drew the Business Process Diagram, Use Case Diagram along with Use Case Stories.

• Tracked project progress and defects using JIRA and Excel.

• Collaborated with Senior Java developer to implement the system using Java.

• Created the Test Case and Requirement Traceability Metrics (RTM).

• Analyzed the released system and improve Business Process. Side Projects:

1) Validated the IBM Employee registration website pages using JavaScript, Ajax and JQuery. 2) Implemented a library administration system using Java. 3) Developed a program that stores and analyzes 4 airports info of Sigma Airline using Java. 4) Analyzed data by using linear regression method in Excel. Education

Stony Brook University, State University of New York B.A, cum laude - Applied Mathematics and Statistics, Computer Science Awards

Srivastav, Tucker and Weitzman Undergraduate Scholarship in AMS Department Nominated to Golden Key International Honor Society (Top 15% students of the SBU) Academic Achievement Award for outstanding undergraduate academic performance

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