Customer Service Manager
Resume:
Richard D. Rowlands
**** ******* ***. ***** *****, CA 91911
************@*****.***
Summary :
Results-oriented, high-energy, hands-on professional with a successful record of accomplishments in pharmaceutical production. Major strengths include exceptional customer service skills, ability to deliver results on time to multiple projects, providing excellent logistical support.
Experience:
Inn of the Mountain Gods Resort and Casino: January 2013- July 2016
Table Games Dealer-
Dealt Blackjack, Roulette, and all Carnival Games within the casino. Provided excellent customer service to all guests and players. Responsible for following all policies and procedures pertaining to the integrity of all gaming standards.
Santa Ysabel Casino: October 2012- December 2013
Table Games Dealer/ Lead Pit Manager
Dealt Blackjack, and all Carnival Games within the casino for 6 months. Promoted to the evening Pit Manager.
Responsibilities included supervising dealers, ensuring all gaming policies and procedures were followed and all payouts correct prior to approval. Ensured guests and players received excellent customer service. Pfizer, Inc. : November 1997 – March 2010
Technical Specialist working in the Production Group responsible for the development, validation and rapid synthesis of large collections (25-1000 compounds) of novel bioactive compounds. Numerous types of chemistries were pursued. Key focus areas of my work involved applying technology to enable difficult chemistry to be implemented and to automate and streamline the process to maintain a competitive advantage wherever possible.
• Interacted with Project Leaders and Chemists on a weekly basis to ensure compounds were synthesized correctly and delivered on time.
• Executed Library Synthesis of compounds on multiple projects with high purity and good success rates. Often worked on multiple libraries simultaneously.
• Performed validations of in-house protocols, re-synthesis of compounds, protocol development, and solvations.
• Maintained accurate up to date records of all work performed.
• Responsible for purchasing lab supplies for the department ensuring stock levels were maintained, and working with procurement to negotiate best pricing for common items.
• Laboratory Safety Inspector for Department to ensure all company and legal guidelines were met.
• Developed equipment set-ups to perform chemistry under inert atmospheres, and/or under cryogenic conditions.
• Proficient in the use of Packard, Tecan and Quadra Liquid handling systems. Familiar with Biotage microwave reactors, Agilent HPLC systems, and equipment for high pressure chemistry such as hydrogenation.
• Maintained critical pieces of laboratory equipment to ensure reliability including performing troubleshooting, calibration and routine maintenance.
• Trained fellow colleagues in the use of Glove-Box and all Liquid Handler systems.
• Highly innovative new chemistry recognized and recently published in Pfizer journal (2009).
Kelco: November 1980 – August 1996
Management Skills
Was Finished Product Inspector in Quality Control Lab. Duties included working with internal and external customers to ensure products were within specifications, and delivered by said due date. Performed identification tests on all reagents, as well as performing a wide variety of tests on finished and in-process samples. Performed tests on newly developed products, such as texture profile analysis, and gel strength.
Supervised 4 colleagues for 2 years in the Finished Product Inspection department
Additional Skills
• Proficient in Microsoft Word, Excel and PowerPoint programs Education
Casino Institute of San Diego- June 2010- May 2011 Trained to deal blackjack and all carnival games.
Lang School of Broadcasting: November 1979 – June 1980 Certificate of Completion
Courses include: Introduction to Radio Broadcasting, Voice-Over Production and Introduction to Public Speaking
San Diego City College : September 1975 – June 1976 Majored in Telecommunications
Madison High School: September 1972 – June 1975
High School Diploma
Enrolled in CCTV courses all through High School. Duties performed were Director, Technical Director, Cameraman, Floor Manager, and Talent.
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