Customer Service Manager

GARY E. GAMET

**** ******* ***** *****, ******, TN 37302 * Home: 423-***-**** * **********@*****.*** SUMMARY OF QUALIFICATIONS

Results-driven professional with demonstrated expertise in the areas of operations, finance and staff management. Accomplished in turnaround and high growth situations with a consistent record of growing revenues while reducing operating costs and have earned a reputation for delivering large, complex projects on-time and on-budget. Coordinated multiple programs and teams simultaneously, coupled with the skills to effectively manage staff of all levels in a global, matrixed environment.

Proven areas of expertise include:

* Strategic Planning / P & L Management

* Cost Reduction & Profit Optimization

* Program / Project Management

* Supply Chain / Sustainable Procurement

* Cross Functional Team Leadership

* Process & Performance Improvement

* Human Resources Management

* Customer Service & Risk Management

PROFESSIONAL BACKGROUND

SIGNAL ENERGY / EMJ, CORPORATION – CHATTANOOGA, TN Director of Operations & Development (February 2015 – Present)

* Manager and responsible of multiple Project Engineering Teams for one of the top Design / Build Contractors in North America with Utility Scale Renewable Energy Projects, Solar PV & Wind Turbine (20MW- 200MW).

* Key role in providing operational expertise across core business areas, including Project Management, Engineering, Field Construction, Procurement, Preconstruction, Operations, Maintenance and Warranty.

* Created environment of world-class excellence by coaching, developing, rewarding and upgrading talent in critical front-end and engineering positions, while benchmarking best practices of successful project construction operations.

* Provided ongoing process analysis, mitigated “scope creeps”, communicated project status, identified and resolved organizational issues and constraints.

SOLARMAX USA / SPUTNIK ENGINEERING AG – NORCROSS, GA Vice President of After Sales / US Operations (May 2013 – January 2015)

* Executive Manager and responsible for all Customer After Sales and Service operations of SolarMax products in the North American market with one of the world’s leading manufacturers of grid-connected solar inverters.

* Led the development and execution of the after sales network to include Customer Service, Field Engineering, Product Repair Group, Service Teams, Technical Sales Support, Customer Warranties, Forward and Reverse Logistics.

* Successfully aligned policies and strategic growth plans with that of the Sputnik Global After Sales and North American Sales Force for Government, Industrial and Commercial market spaces.

* Built and implemented the roles and responsibilities, budget, incentive plan, and Go-To-Market strategy for the service specialists and after sales team. Develop, track and communicate key performance indicators (KPI’s), drive corrective

& improvement actions based on KPI data, always striving for an improved service experience and more efficient management of this important global company service operation. SYLVANIA LIGHTING / OSRAM / SIEMENS AG – ATLANTA, GA Area Operations Manager / Southeast (February 2008 – April 2013)

* Territory Manager of eight OSRAM Sylvania facilities in the US Southeast Region. Worked in electrical service / manufacturing environment with lamp and ballast products. Managed day-to-day operations for ISO 9000/9001 facility and seven branch locations with over 15,000 lighting product SKU’s and 1,400 customer accounts. Served multiple rotations as Plant Manager during new product development of LED Power Supplies and Ballasts Division locations.

* Full P&L responsibility for $90 million ++ annual sales and directly accountable for delivering budgeted sales, profit, return on investment and completion of projects / services while maintaining world-class customer service.

* Involved in cross-functional team leadership utilizing LEAN / Six Sigma (Greenbelt) with operations, install services, manufacturing, engineering, finance, sales, marketing, customer service, supply chain and R&D departments.

* Experienced in plant setting, familiar with product line automation, inventory / warehouse management, clean room procedures and safety protocols. Performed as a Plant Manager during demand flow manufacturing for OSRAM.

* Implemented SAP R3 / CRM to replace existing PCD environment. Worked as a Super User for financial reporting, business warehouse, production processes, supply chain / procurement and warehouse management systems. NILOY, INC / DCT SYSTEMS GROUP– NORCROSS, GA

Consultant of IT Solutions & Engineering and Senior Project Manager (August 2007 – January 2008)

* Involvement in all aspects of the development and coordination of long-range strategies to achieve business growth and enhanced profitability in urban municipal markets.

* Project management for the development of Strategic Business Plans, coordinating activities of multiple departments utilizing project management techniques with full supervision of costs, methods and processes.

* Conducting operational adjustments resulting in the redistribution of manpower and savings of over $1.5 million. PTH, LLC – ATLANTA, GA

Vice President of Operations (March 2004 – July 2007)

* Executive Director of Operations for an $80 million corporation performing Engineering, Procurement & Construction. Managed all aspects of facility operations and holding additional title as Vice President of Supply Chain.

* Controlled price structures and margins by designing systems to immediately alert owner management of low profit margins. Proactively pursued design changes that would better meet the needs of the customer and profitability.

* Implemented standards and procedures for Project Managers with vendor / subcontractors for new projects. FORTIS HOMES, INC. – CHARLOTTE, NC

Director of Operations & Purchasing (May 2000 - June 2004)

* Executive manager for Fortis and Westminster Homes (North Carolina).

* Maintained national contracts and set goals for the cost reduction of direct cost. Acquired subcontractor bid documents, interim and final estimates to reflect unit price and quantity.

* Directed workflow, supervised and trained purchasing / buyer / estimating staff to perform takeoffs, budgets and purchase orders.

HARP CONSULTING ENGINEERS, INC. – LITTLE ROCK, AR

Construction Engineer / CAD Designer (June 1996 - May 2000)

* Performed all facets of construction consulting, including design/build engineering, coordinating with architect and contractors, project meetings, design meetings, closeouts, punch-lists and construction accounting. UNITED STATES ARMY – 489TH ENG BAT CO C, 75TH RANGER REGIMENT 3 BAT/CO B, 39TH INF BRIGADE HQ S3 Operations NCO (December 1991 – December 1999)

EDUCATION

UNIVERSITY OF ARKANSAS, LITTLE ROCK, ARKANSAS

Bachelors of Science in Construction Management / CVCE, May 2000, Double Major; Civil & Construction Engineering Associates in Engineering Technology / Electrical Engineering, May 1994 PROFESSIONAL DEVELOPMENT

* OSRAM Sylvania Training Center Certification in Six Sigma (Greenbelt) and Operational Excellence (Lean Leader)

* CEU / Corporate training in operations, strategic planning, corporate development, cost-benefit analysis, change management, sales, marketing, production, corporate compliance, internal auditing, OSHA, NPDES, hazardous waste removal / disposal, international supply chain / procurement procedures, US trade laws, fleet / DOT rules and regulations, human resources and personality profiling PROFESSIONAL AFFILIATIONS

* Operations Leadership Association, ISM - Purchasing and Supply Chain Management Professionals, POMS - Production and Operations Management Society, Performance Management Professional Group, PMP - Project Management Professionals, Operations and Supply Chain Strategy Group TECHNICAL SKILLS

* Experienced with SAP Accounting R3/CRM, Business Warehouse BW, Microsoft Dynamic ERP/CRM/WMS, Viewpoint, Navision, PeopleSoft, Salesforce CRM, Timberline, Primavera P3/P6, SharePoint, CAD/CAE software systems; Autodesk Architectural, Solidworks 3D, Sketchup Pro and Material Flow Process Software.

* Strong ability to operate and manage Business Suite Applications. PROJECTS LIST AND REFERENCES AVAILABLE UPON REQUEST

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