File clerk, Mailroom clerk, Office Assistant, Case Manager.

DANIELLE YOUNG

*** ***** ******** ****** *** # **, New York, NY 10030 646-***-**** Email: ******@*****.***

OBJECTIVE

I am seeking a full time Clerical Associate position with a New York company.

EMPLOYMENT

Residential Case Manager, The Bridge, 67 bed Scatter Site Apt. Treatment, NY, NY, 11/06-12/2015

Conduct consumer Interview, complete intake and assessment. Provide at least 4 face to face contacts with consumers per month; Devise progress notes pertaining to consumers ISP for Medicaid billing rehabilitation and restorative services; maintain up to date records as required by OMH’s funding agency.

Provided administrative and general office duties. I.e. filing, answering phones, ordered furniture, office supplies, handled petty cash, handled, sorted and delivered incoming and outgoing mail. Operated Fax, copy and scanning machines.

Act as liaison and advocate with on & off-site social service agencies; provide crises intervention for consumers in acute episodes of emotional and physical distress.

Assist with acquiring entitlements, assist with ADL skill training, budgeting, and establishing support systems; orienting rules, regulations, and policies to promote compliance with the program.

Trained new staff; completed client Utilization Reviews; Audited program’s charts in preparation for city and state audits. Correspond with medical and psychiatric treatment professionals; attend team meetings, conferences & trainings as required.

Devise psychosocial evaluations. Processed HRA Supported Housing and NYCHA applications.

Residence Counselor Per-Diem, The Bridge Inc., Rita Burger House, 22 bed residence, NY, 3/06-11/06

24 hour supervised community residence. Visit apartments, assist residents to improve ADL skills and ensure compliance with support services. Monitored incoming and outgoing traffic.

Provide residents with direct services and money management skills.

Monitored medications corresponded with treatment providers and provided crises intervention.

Attended meetings, trainings and performed other duties as assigned. I.e. updated daily log book, answered phones, delivered mail to residents, handled incoming and outgoing mail, and maintained filing system. Operated and trouble shoot Fax, copy and scanning machines.

Residential Aide, Project Renewal, New Providence 200 bed Women’s Shelter, NY, NY, 10/03-01/06

Assisted with ADL Skills and Managed bed assignments.

Input and update client’s info in the DHS Database; and updated daily logbook.

Resolved conflicts and provided crises intervention.

Monitored medications, client’s behavior and conducted facility runs.

Attended team meetings, assigned duties to staff and performed duties as assigned.

Nursing Assistant, Step-Up at CIDR 105 bed Men’s Shelter New York, NY, 11/01-5/03

Under the supervision of an RN, duties included, dispensing medications, maintaining client records, scheduling appointments, corresponded with treatment providers and pharmacies. Attended meetings, trainings and provide crisis intervention as required.

EDUCATION

Medical Assistant Training SUNY, BEOC, Bronx, NY 9/00-3/01

Associate of Arts, Liberal Arts and Sciences, BMCC, New York, NY 9/96-6/99

SKILLS & QUALIFICATIONS

BMCC, Associate of Arts Degree

Self starter, Strong organizational skills, detailed oriented a quick learner with the ability to carry out detailed instructions. Knowledge of general office duties ability to learn new procedures.

Knowledge of AWARDS (client based management system), PACT WEB/HRA (housing application), Microsoft word and the ability to learn new database systems

Ability to work independently, as a team player or under supervision.

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