Customer Service Administrative Assistant

Jessica E Angeles

H ouston, TX ***** • 832-***-**** • ****************@*****.***

Objective

Find employment with a company where my skills and experience will be an asset to the business while furthering my knowledge and abilities in the process. Experience

Administrative Assistant Affordable Tub Refinishing January 2014 August 2016

● Obtained revenue by verifying transaction information, computing charges and refunds, preparing and mailing invoices; identifying delinquent accounts and insufficient payments.

● Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements implementing changes.

● Scheduled and dispatched technicians, equipment or service vehicles to carrymaterials or passengers.

Maintenance Coordinator Rockridge Place Apartments January 2012 January 2014

● Served as a maintenance lead worker, including establishing work schedules, prioritizing and assigning work, determining workloads, training staff in work procedures and inspecting work of assigned staff.

● Provided excellent communication skills to tenant throughout maintenance requests using Onesite.

● Collected and approved all invoices for requests and provided invoices to accounting as soon as received.

● Assisted with on call night and weekend shifts for emergencies. Front Desk/Receptionist Gabby Bella’s Medical Spa January 2011 January 2012

● Provided guidance to patients on procedures done at the spa such as weight loss shots, botox, and B 12.

● Registered patients as well as process payments before procedures occur.

● Answered telephone calls and provided accurate information to patients. As well as assisted in the maintenance of front and back end of office.

● Managed developing promotional events, which focused on increasing the clientele of the spa.

Customer Service Rep Convergent Outsourcing Inc August 2009 January 2011

● Accountable for reducing delinquency for assigned accounts.

● Provided customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.

● Responsible for monitoring and maintaining assigned accounts Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.

Education

High School Graduate The Master’s Senior High School August 2007 – May 2010 Dental Assistant College of Healthcare J anuary 2013 – September 2013 Skills

● Extensive knowledge of Microsoft Office 365.

● Mastery of Interpretation in English and Spanish as well as adaptability.

● Ability to manage multiple responsibilities at once and type aminimumof 50 words per minute.

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