Customer Service Manager

Mario Huertas

***** ************ ***, ***** ****, Il 60087

Cell: 224-***-****

Professional Summary

Highly motivated and results-driven management professional bringing extensive experience in logistics and distribution. Versed in all aspects of operations management. Possesses exceptional organizational skills and attention to detail. Willing to go the extra mile to meet tight deadlines and reach company goals.

Skills

Quality assurance and control

Warehouse operations

Warehouse management systems

Results-oriented

Attention to detail

Fast learner

Work History

5/2014 to 6/2016 shipping and receiving supervisor and grinding supervisor

fair oaks farms- Pleasant Prairie, WI

Supervisor for both 1st and 2nd 20+ employees

Performed daily checks on spotter truck, forklifts, supply racks, and trailers to maintain that all were up to safety and operational.

Responsible for coaching, mentoring, and training employees to improve their performance.

Backup for other warehouse supervisory staff and cross trained on basic functions of the warehouse operations supervisor.

Monitoring performance and kept track of time sheets and minimizing overtime.

Responsible for GMP and SSOP were being followed.

Responsible for all shipments coming inbound and outbound paperwork and reports were finalized and complete and put into SAP.

Certified and trained forklift drivers

Maintained adequate inventories of warehouse supplies

Responsible for inventory cycle counts and FIFO was performed daily.

Responsible for daily yields and cooking yields were reach daily.

Backed up foremen and employees on break.

Performed end of night reports and sent out emails daily to managers

Responsible for establishing a safe and clean environment.

12/2012 to 03/2014 Receiving Supervisor

New Era Logistics – Pleasant Prairie, WI

Facilitate timely receiving of product by overseeing the receiving and put away areas.

Responsible for maintaining accurate inventory levels throughout the facility.

Responsible for coaching, mentoring, and training employees to improve their performance.

Complete all necessary reports.

Monitoring performance and utilization daily.

Recommend changes in existing warehouse policies and procedures.

Maintain a safe and clean work environment including responsibility for associates assigned aisles as well as warehouse in general.

Backup for other warehouse supervisory staff and cross trained on basic functions of the warehouse operations supervisor.

09/2011 to 10/2012 Warehouse Manager

Labor Solutions – Waukegan, IL

Managed all warehouse activities including, shipping and receiving operations.

Supervised a team of 5 associates and ensured completion of daily tasks.

02/2004 to 08/2011 Shipping and Receiving Lead

Oneac/Chloride – Libertyville, IL

Oversaw 5 employees in the shipping and receiving department. Assigned daily duties and set performance goals. Trained and coached.

Inspected and signed off on packaged products prior to shipping to customers to ensure accuracy.

Used UPS, FedEx, DHL, and freight carrier manifests for both domestic and international shipping.

Filled out export and custom documentation and NAFTA paperwork for international freight.

Called and scheduled pick-ups with carriers for timely delivery to customers.

International headquarters for company located in Italy and Germany; shipments to Afghanistan, Iraq, Puerto Rico and China on a weekly basis.

Received incoming raw materials and entered into AS 400 inventory system.

Replenished warehouse stock with raw goods according to tag numbers.

Determined order of priority for daily lineup of shipments.

Conducted weekly inventory cycle counts of all products and cross checked with plant manager.

Utilized stand up reach trucks and sit down forklifts to move materials throughout warehouse.

07/2001 to 11/2003 Shipping and Receiving Lead

Rock Tenn – Mundelein, IL

Oversaw and assigned job duties to 7 employees in the shipping and receiving department.

Responsible for all packaged products requiring final inspections, quality control, and packaging.

Used UPS, FedEx, and Freight carrier manifests.

Entered destination information, quantities, product identification numbers, and contact information.

Routinely sent shipments to locations in Germany and France. Filled out required custom, NAFTA, and export documentation.

Scheduled pick-ups with companies to ensure timely shipping of materials.

Received incoming shipments, inspected for defects, and entered into AS 400 inventory system with RF Scan Gun.

05/1997 to 05/2001 Shipping and Receiving Clerk

Tekgraf - Vernon Hills, IL

Utilized UPS, FedEx, and Freight carriers to transport printing machinery both domestically and internationally.

Filled out Bills of Ladings, labeling, and destination information for shipments.

Entered quantities, product ID numbers, and contact information into shipping manifests.

Filled out required export papers and custom documentation for shipments to countries including China, Japan, and Germany

Received products and entered all data into the AS 400 inventory system.

Palletized orders, wrapped product, and loaded trucks.

Education

High School Diploma: Gordon Tech High School - Chicago, IL

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